Kufferten gik i stykker på sin første rejse, ingen refusion
Købt en Travellite Air Base, vel. pris EUR149, men den gik i stykker på sin første rejse. (Den har mistet én af sin fire hjuler!) Jeg skrev med det samme til Wardow.com og bedte om refusion, da produktet havde en garanti.
Jeg fik en idiotisk svar: "Please accept our apologies and regret that such a high quality product has already been showing traces of usage."
High quality, not so much.
Og Wardow vil ikke give refusion, da "After a careful consideration and evaluation, we came to the following conclusion: Unfortunately, in your case, the criticized appearance is caused through usage or stress. As it is does not fall under "hidden defect" it is unfortunately not covered by the warranty.
We recommend you to get a consult by a local bag-maker with regards to the cost level to repair the bag. Usually little repairing actions do not come with high costs."
Dvs jeg skal betale for at reparere en dyr kuffert jeg har kun brugt på én rejse.
Det tror jeg ikke.
16 January 2024
Unprompted review