Notino Reviews 

Amazing website have always wanted order but was skeptical so glad I did my new go to website so fast good prices and the packaging is top notch luv😍

The service is good, and you are selling all kind of stuff special cream and oils for African skin and for the hair

Perfect, every thing what I want 💚

I buy club de nuit intense which was 100 % fake. Very bad smell.

Så nemt at handle. Super

wrong product, and they say that i need to pay for return... its a good business model for the shipping company.

I like shopping on your website! But I think it's bad that you don't accept all credit cards. I've tried several times to use my Wize credit card, since I'm from another country, but I can never pay with it. However, I can pay on other websites. So, as a suggestion, you could review this.

I am happy with the delivery time and availability of products for great price. Always glad to come back.

Always great delivery, and also great website, finding many products to choose from

is so nice buy in NOTINO, i just love!

Order a cream from Germany and it arrived in 3 days. It was pretty fast.

They intentionally did not include all products I ordered and refused my claim without proper evidence. The amount of missing items are about 60+ euros. Customer service is very poor - we did not do wrong so we cannot do anymore on your claim. It is too small pocket money for people to care in a bulk purchase, but hope no one faces same issue again by purchasing anything from them.

I would have given you 0 stars if possible
You have 0 customer service you withold money you dont refund you hide your company is dodgy
I will never recommend you
Stay away from these guys thief's at best liars and low life customer service
AVOID

You so Quick in each and everything i like to buy thing from you and you slways keep time never disappointed

Due to what appears to have been a technical issue on Notino's website, my order was duplicated. I never intended to place the same order twice. When I received two separate parcels, I naturally assumed that my two products had simply been shipped separately, which is a very common practice for online retailers.

When I contacted customer service, I expected them to acknowledge that the duplicate order was caused by an issue on their side and offer a reasonable solution.

Instead, I was told that I must package the products, fill out return forms, arrange tracked shipping at my own expense, and return the order before they would issue a refund. The cost of sending the parcel to their return address is more than one-third of the value of my order, despite the fact that the duplicate order was not my mistake.

Despite explaining multiple times that I should not have to bear the inconvenience or cost of correcting an error caused by their system, I received nothing but references to their standard return policy.

Mistakes can happen, and I understand that. What I cannot accept is the complete lack of accountability and willingness to resolve the issue fairly.

Because of the way this situation has been handled, I will not be ordering from Notino again. There are plenty of retailers that value their customers enough to take responsibility when something goes wrong.

Received wrong items, support at first agnowledge their mistake, but after a few emails back and forth, they now lie and say it's a re-branding of the ordered product.

It is not.
They still sell both individual products on the website.

They end up "offering" me to return the products, if I pay the shipping my self, as we are now past the 14 days return window.

I won't do that. So I'll keep the wrongfully sent items, as they are also more pricy than what I ordered, so I guess I win in the end anyway. Jokes on them.

I have made a few orders in the past, but I will take my business elsewhere in the future.

I ordered 5 items. Only 3 showed up. When I contacted costumer service there was no help at all and really bad service.
I was told I could expect no help regarding the money I spent…
Would not recommend

My order arrived incomplete and one of the products I paid for was missing. What made it even worse was the poor customer service and the lack of a quick solution. After waiting for the delivery, it’s extremely frustrating to receive an incomplete order and then waste even more time trying to fix the issue. Very disappointing experience — I definitely won’t be ordering from here again.

Terrible customer service
Send me a faulty product and the customer service is beyond useless
DO NOT USE NOTINO