pretty solid selection, especially if you're after professional-grade gear. The prices are fair, which is nice, but I found that some of the more niche items were a bit hard to come by. If you’re look... See more
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See what reviewers are saying
I ordered a PNY RTX 5060 Ti 16 GB GPU with 5 years of warranty extension. The product arrived in 1-2 days, the warranty in an email immediately. Everything went well. Absolutely recommended!
Conrad is one of the few online electronics stores that still offers customers the opportunity to save money through corporate benefits or student discounts. Even on the latest products! Unfortunat... See more
Good selection of items, pricing is fair. For more niche categories, the selection can be limited but overall their selection of items is solid. Shipping is done fast and items often arrive earlier th... See more
Company details
Contact info
Klaus-Conrad-Str. 1, 92240, Hirschau, Germany
- kundenbewertungen@conrad.de
- www.conrad.de
4.1
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Fraud, selling goods that cannot be supplied
Stay away! Items are shown as ‘in stock’, but instead of being delivered, the whole process drags on for months, with new calendar weeks constantly being added when delivery is supposedly due. The goods are never dispatched and never arrive. I call that fraud.
7 July 2026
Unprompted review
Reply from Conrad Electronic SE
Hello,
thank you for your review. We are very sorry to hear that there have been delays with your order and that the displayed delivery dates were not met. We take your feedback very seriously and would like to investigate this matter for you.
However, as we do not have any order details available here, we kindly ask you to send us your customer details and order number by email to kundenbewertungen@conrad.de so that we can look into your request directly.
Order 2017868976
I placed my order on the 5th May 2026 from UK and later the same day I tried to cancel but received a response order was already processed but that I should just refuse delivery and it would be refunded when the item arrived back with them (fair enough). Unfortunately UPS the just dumped the item on my doorstep so I had to make further contact and was assured by (Jan Smetana) that if I returned the item by my a courier of choice, both the item cost and shipping cost would be refunded as soon as the item arrived back. I chose EVRI. It seems that when returning items to the EU, duty and tax has to be paid, or at least exempted by the parcel recipient. Tracking shows that Evri requested this at least three times without response from Conrad and so a return to sender process was initiated and the item eventually arrived back with me on Monday 1st June. During this period I emailed Conrad several times but they just stopped responding and went dark. Since Monday I have emailed every generic email address I could think of to try to elicit a response and also submitted an online request using their website portal, all of which attached tracking, invoice and cost details, all are confirmed delivered and none have bounced back.
Absolutely no response, Zilch, Nada.
So beware, you may or may not get your order delivered and if you do, good luck trying to return for a refund as they promise on their website.
4 June 2026
Unprompted review
Reply from Conrad Electronic SE
Guten Tag,
vielen Dank für Ihr detailliertes und ehrliches Feedback. Es tut uns aufrichtig leid zu lesen, welche erheblichen Unannehmlichkeiten Sie mit Ihrer Rücksendung aus Großbritannien und der darauffolgenden Kommunikation hatten.
Wir können Ihren Unmut über die abgelehnte Annahme am Zoll durch fehlende Reaktionen und die unbeantworteten E-Mails voll und ganz nachvollziehen. Ein solcher Ablauf entspricht absolut nicht unserem Anspruch an einen zuverlässigen und kundenorientierten Service.
Ihre Bestellnummer (2017868976) sowie die damit verbundenen Eckdaten sind uns aus Ihrer Bewertung bereits bekannt.
Wir werden den gesamten Vorgang – insbesondere auch die ausbleibende Kommunikation – umgehend im Detail prüfen und uns unaufgefordert bei Ihnen melden, um eine gemeinsame und zufriedenstellende Lösung für Ihre Rückerstattung zu finden.
Wir bitten die entstandenen Frustrationen aufrichtig zu entschuldigen und danken Ihnen für Ihre Geduld.
Viele Grüße
Ihr Bewertungen-Team
No delivery - No correspondence
We placed a £300 order 5 weeks ago and the money was taken immediately.
We had to chase them as no sign of delivery.
2 emails sent before being informed the items were sold out and a refund would be sent.
We now have to wait 5 more days for our refund before we can place an order elsewhere.
Very poor commutation levels - WOULD NOT RECOMEND OR USE AGAIN!
12 March 2026
Unprompted review
Reply from Conrad Electronic SE
Hello,
Thank you for your review. We are sorry to hear that your order was delayed and you experienced communication difficulties.
We are very sorry that the items you ordered were sold out despite your payment and that you were only informed of the cancellation after actively inquiring. Your refund has already been processed. Please note, however, that due to system limitations, it may take up to five business days for the credit to be applied.
To investigate your issue more thoroughly, we need some additional information from you. Please send us your customer details and the corresponding order number by email to kundenbewertungen@conrad.de.
Best regards from Hirschau
Your CONRAD Team
Delivery delayed, item not on stock, wait time 5 months....
After placing order, the item went off the shelf and was claimed status: Delivery after stock. OK... I get mail that the item will be available in KW5.... After 2 more weeks from that (from KW5), I wrote to their support, and got response that item will be in stock in KW12 (Probably).... bassically item ordered in November 2025., would be, MAYBE, delivered in March 2026. Canceled my order and waiting for refund. If you don't have an item on your stock.... please remove it from your store and put status unavailable.... not for customers to wait 5 months.... P.S. They are still selling that exact item with delayed delivery....
29 January 2026
Unprompted review
Reply from Conrad Electronic SE
Guten Tag,
vielen Dank für Ihr offenes und kritisches Feedback. Zunächst möchten wir uns aufrichtig bei Ihnen für die entstandenen Unannehmlichkeiten entschuldigen. Eine Lieferverzögerung von mehreren Monaten sowie die wiederholte Verschiebung der Termine entsprechen keinesfalls unserem Anspruch an einen zuverlässigen Service.
Wir verstehen Ihren Unmut vollkommen: Wer im November bestellt, möchte die Ware zeitnah in den Händen halten und nicht bis zum Frühjahr vertröstet werden. Ihr Hinweis bezüglich der Bestandsanzeige im Shop ist absolut berechtigt – wir arbeiten stetig daran, unsere Lagerprozesse und die Kommunikation der Verfügbarkeiten zu optimieren, um solche Enttäuschungen zu vermeiden.
Gerne möchten wir uns Ihren Fall sowie den Status Ihrer Rückerstattung noch einmal im Detail ansehen.
Dürfen wir Sie bitten, uns Ihre Kundendaten an kundenbewertungen@conrad.de zu senden?
Sobald uns diese Informationen vorliegen, werden wir den Vorgang intern prüfen und uns um eine schnellstmögliche Klärung für Sie bemühen.
Mit freundlichen Grüßen
Ihr Conrad Service-Team
Swift ,easy and reliable.
9 February 2026
Unprompted review
Private costumer experience.
Private costumer experience.
Bought 2 GPU's, 09.01.26, also got a confirmation E-mail with delivery date, paid in full upfront, 7 in stock after i ordered and had a Coupon.
Checked the Delivery schedule on 12.01.26, order got cancelled, no notification, no email; nothing.
Contacted Support, after getting interrogated by chat bot i get connected to an Agent who greets me with: "your article xxxxxxxx is sold out."
No Hello, good day, sorry nothing.
Asked why I didn't get informed and what are the options now as the Coupon isn't valid any more.
Agents Answer:"your article xxxxxxxx is sold out."
i assured the Agent that i read and understood her statement, but looking for a solution, as i got a Order Confirmation, Delivery date and paid for it.
45min with no interaction from the Agent, i get told that a "technician" contacts me via email.
3hours later i get a Notified the money got returned.
13.01.26 the "technician" contacted me, it was the same Agent from the live chat.
Email contents:
Thank you for your email.
We regret to inform you that the item you requested/ordered, item number xxxxxxx, is already sold out.
If you have already paid in advance, we will process your refund shortly.
We hope you will continue to place your trust in us in the future.
If you have any further questions or requests, please do not hesitate to contact us.
Absolute shipwreck of a Costumer Service.
P.S.: hello Conrad-Team that is your standard procedure, to post and reply with cookie cutter answer pretending to care.
I had contacted this email already, as I looked for any solution and contact point.
That's how I found thousands of other reviews that discribe the same procedure I experienced.
So sincerely I hope the reports help to inform other ppl to never become a "customer"
Not my best regards
13 January 2026
Unprompted review
Reply from Conrad Electronic SE
Hello,
Thank you for your review. We sincerely regret that you are dissatisfied with the handling of your order from 09.01.26 as well as the communication from our customer service.
We are very sorry that your order for the two GPUs had to be cancelled despite the confirmation and visible stock levels at the time of purchase. The fact that you did not receive an automatic notification and only learned of the cancellation by checking the delivery status yourself does not meet our standards for transparent customer information.
We take your description of the contact with our chat support very seriously. It is regrettable that you found the interaction unhelpful and impersonal. We also regret that the feedback from the specialist department on 13.01.26 merely repeated the already known information regarding the sold-out item and the refund, without addressing your questions about the coupon or an alternative solution. The refund of your upfront payment has been initiated in the meantime.
In order to investigate this process internally, we require further information from you. Please send us your customer details and the relevant order number via email to kundenbewertungen@conrad.de.
Best regards from Hirschau
Your CONRAD-Team
Terrible service
Terrible service, no laptop delivery even though customer serivice told me it will be coming.
13 January 2026
Unprompted review
Reply from Conrad Electronic SE
Hello,
thank you for your feedback. We are sorry to hear that you are dissatisfied with our service and that the laptop delivery announced by our customer service has not yet arrived. To investigate the matter and provide you with a solution, we require further details regarding your order. As we cannot identify your specific customer data from this review, we kindly ask you to send us your customer or order number to kundenbewertungen@conrad.de. Once we receive this information, we will look into your case immediately.
Best reagards
Order cancelled after a week of silence
I ordered an AMD Ryzen 7 9800X3D on December 10th. Despite contacting support multiple times to check on the shipping status, I never received a reply. After a full week of waiting, they simply cancelled my order on the 17th without providing any explanation. This was a complete waste of time.
17 December 2025
Unprompted review
Reply from Conrad Electronic SE
Hello,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the processing of your order and have not received a response to your inquiries.
To investigate the circumstances and reason for the cancellation of your order from December 10th, we require further information. Since we do not have access to customer data through this platform, please send your customer or order number to kundenbewertungen@conrad.de.
As soon as we receive this information, we will take immediate action.
Best regards from Hirschau
Your CONRAD Team
Avoid like the plague
Impossibly difficult to deal with. Website states they have stock, sales personnel indicate that they dont have the stock and when you query further they come back and confirm the stock and give you an invoice to pay upfront. We waited for weeks for the package to show up and when it did - it was an empty box. Complete Scam - avoid. This company is a disgrace to Germany
12 December 2025
Unprompted review
Reply from Conrad Electronic SE
Hello,
Thank you for your review and for sharing your negative experience with us. We are truly sorry that your ordering and delivery process was so frustrating and that you received an empty package. This certainly does not meet our quality standards.
To investigate your case in detail and find a solution as quickly as possible, we kindly ask you to send us your order number, invoice number, or customer number to kundenbewertungen@conrad.de.
Unfortunately, without this information, we cannot allocate and track your transaction.
We take your feedback very seriously and will initiate all necessary steps upon receipt of your details.
Best reagards
CONRAD-Team
Worst shop I've used
My advice: shop somewhere else. I ordered an urgently needed item as a company, and was told during checkout I could use invoice payment. Checked some days later, only to see that it had gotten switched to pre-payment via bank... with zero email notifications sent to me. I paid via bank immediately, using an instant bank transfer. And sent them a customer support inquiry. Now almost 10 days later the order has not moved at all, and I have no reply from their customer service. Seems impossible to reach them.
25 November 2025
Unprompted review
Reply from Conrad Electronic SE
Guten Tag,
vielen Dank für Ihr offenes Feedback. Wir bedauern sehr, dass Sie eine so enttäuschende Erfahrung mit Ihrer Bestellung gemacht haben.
Wir verstehen Ihren Ärger vollkommen: Gerade im geschäftlichen Umfeld, wo Waren oft dringend benötigt werden, sind Verlässlichkeit und Transparenz entscheidend. Dass die Zahlungsart ohne Benachrichtigung umgestellt wurde und Sie trotz sofortiger Zahlung nun seit zehn Tagen auf Ihre Ware und eine Rückmeldung warten, entspricht absolut nicht unserem Serviceanspruch. Für die fehlende Kommunikation und die schwere Erreichbarkeit unseres Kundenservices möchten wir uns ausdrücklich bei Ihnen entschuldigen.
Wir möchten uns den Fall sofort persönlich ansehen, um die Bestellung zu beschleunigen und zu prüfen, wo es im Prozess gehakt hat. Bitte senden Sie uns hierfür Ihre Auftrags- oder Kundennummer an:
kundenbewertungen@conrad.de
Wir kümmern uns umgehend darum, damit Sie Ihre Ware so schnell wie möglich erhalten.
Mit freundlichen Grüßen
Ihr Team von Conrad Electronic
PNY RTX 5060 Ti 16 GB GPU…
I ordered a PNY RTX 5060 Ti 16 GB GPU with 5 years of warranty extension.
The product arrived in 1-2 days, the warranty in an email immediately.
Everything went well.
Absolutely recommended!
26 November 2025
Unprompted review
Invoice 9779749457
Invoice 9779749457. Would rate zero stars. Would suggest to avoid and strongly recommend to buy elsewhere.
26 November 2025
Unprompted review
Reply from Conrad Electronic SE
Guten Tag,
vielen Dank für Ihre Rückmeldung. Es tut uns ausgesprochen leid zu lesen, dass Sie mit Ihrem Einkaufserlebnis derart unzufrieden sind und uns aktuell nicht weiterempfehlen können. Dass Sie am liebsten null Sterne vergeben würden, nehmen wir sehr ernst – das entspricht keinesfalls unserem Anspruch an Service und Qualität.
Wir möchten den Vorgang zu der von Ihnen genannten Rechnungsnummer gerne im Detail prüfen, um zu verstehen, was schiefgelaufen ist, und eine Lösung für Sie finden.
Bitte senden Sie uns hierfür den Sachverhalt kurz per E-Mail an kundenbewertungen@conrad.de. Wir werden uns dann umgehend um Ihr Anliegen kümmern.
Mit freundlichen Grüßen
Ihr Conrad Team
Selling thing has no stock
Selling thing has no stock. Taking money sending order confirmation emails.
Two weeks later canceling order as no stock.
Absolutly joke, time wasters
19 November 2025
Unprompted review
Reply from Conrad Electronic SE
Hello,
Thank you for your review on Trustpilot. We are sorry to hear that you had such a frustrating experience with an order that ultimately had to be cancelled. We fully understand that waiting for an order you have already paid for, only to have it cancelled two weeks later due to lack of stock, is frustrating and feels like an absolute waste of time. Please accept our apologies for the inconvenience caused.
In order for us to check your case in detail and better understand the process, we kindly ask you to send us your customer number and/or order number to the email address kundenbewertungen@conrad.de. This information is essential for us to clarify the exact circumstances that led to the delayed cancellation.
Many greetings from your Conrad team
Great offers but poorly packaged
Conrad is one of the few online electronics stores that still offers customers the opportunity to save money through corporate benefits or student discounts. Even on the latest products!
Unfortunately, even very expensive goods are not packaged properly. My iPhone 17 Pro was packaged without any padding. For a €1,300 product, I expect more careful handling.
27 September 2025
Unprompted review
Good selection and fair pricing
Good selection of items, pricing is fair. For more niche categories, the selection can be limited but overall their selection of items is solid. Shipping is done fast and items often arrive earlier than indicated.
9 September 2025
Unprompted review
Bad company ordered mobile aircon
Bad company ordered mobile aircon unit waited 10 days for it to arrive, it arrived and was totally wrong one delivered!! Tried contacting them by phone, phone number doesn't work and they do not answer emails. STAY AWAY FROM THIS COMPANY!!@
3 July 2025
Unprompted review
Reply from Conrad Electronic SE
Hello,
we are very sorry to hear that you are dissatisfied.
Please give us the chance to check the situation again and send us your customer data to kundenbewertungen@conrad.de.
We will get back to you as soon as possible.
We apologize for the inconvenience caused to you.
Best reagards
Reply from Conrad Electronic SE
Hello,
we are very sorry to hear that you are dissatisfied.
Please give us the chance to check the situation again and send us your customer data to kundenbewertungen@conrad.de.
We will get back to you as soon as possible.
We apologize for the inconvenience caused to you.
Best reagards
No reply after 5 days
RE: Order number: 2014037905
Still waiting for a response.
It's been 5 days since my first review, and this company still hasn't had the courtesy to reply to my issue with my missing order. They gave a quick response to my first negative review (to give other readers the impression they take their customers issues seriously), and I sent the requested information to the provided email address, only to get a snooty reply saying, 'We don't deal with this - we'll pass it on to the right person' And then they have the cheek to tell me to be patient!
5 Days later, still no reply and still no refund. If this is how they treat business customers, god help smaller customers.
I've reported the company to the payment processor and await confirmation of a chargeback.
If you want to receive the goods you paid for, use another company.
26 March 2025
Unprompted review
Reply from Conrad Electronic SE
Thank you for your feedback again. We deeply regret that you are still waiting for a response and a solution regarding your missing order.
We apologize that communication has been unsatisfactory so far and that you feel your concern is not being taken seriously. This is not in line with our standards.
We will review your information again and ensure that the appropriate department contacts you as soon as possible.
Best regards from Hirschau
Your CONRAD Team
Unseriös Geschäfts Modelle
I bought a Leica Microscope on 03.03.25 for professional working purposes, first on, the website informed that they have it stock, later I had to call them, to ask what actually happened, no e-mail about sorry nor estimate delivery date for it. Last week I called them, they made it sure to me that I would get it by this week. Yesterday a huge surprise they have sent me the microscope without the ocular's!
after emails exchange IT WAS THE RIGHT ITEM, but please change the picture to one with no oculars!!! And write about the oculars with CAPITAL LETTERS ON YOUR WEBSITE, perhaps even on the beginning of your product description!
I'm very disappointed! it looks to me as an unserious business model to bait the client to buy and pay, after that, they order it from the manufacturer to ship it to you. We are talking about an almost 3.000 euros product!
Without to mention that I returned immediately something to them that I bought together with the microscope and until now I haven't seen any refund yet, the good returns happened longer then 10 days ago!!!
Really unpleasant experience trying to buy local, help the economy on your country and look what you get! bla bla bla!!!!!!
By the way, I already reported my case last night per email and today per phone around 8am! I‘m supposed to get a callback from your company! So far not even a sign from any worker! 12:04 pm
Is this really your business model???
20 March 2025
Unprompted review
Reply from Conrad Electronic SE
Guten Tag,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir bedauern zutiefst, dass Ihr Kauf des Leica Mikroskops am 03.03.25 nicht Ihren Erwartungen entsprochen hat und dass Sie so viele Unannehmlichkeiten erfahren mussten.
Es tut uns außerordentlich leid, dass die anfängliche Information über die Verfügbarkeit des Mikroskops auf unserer Website falsch war. Wir verstehen, wie frustrierend es ist, keine proaktive Kommunikation über Lieferverzögerungen zu erhalten. Dies entspricht keinesfalls unseren Standards.
Um den Sachverhalt genauer prüfen zu können, bitte wir Sie, dass Sie uns Ihre Kundendaten an kundenbewertungen@conrad.de mitteilen.
Viele Grüße aus Hirschau
Ihr CONRAD-Team
Decent store catering to both hobbyists…
Decent store catering to both hobbyists and professionals. Wide selection and fair prices
17 March 2025
Unprompted review
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