Joybuy Reviews 

★★★★★ — 5 Stars

Title: A difficult start, but an excellent resolution. Credit where it's due.

I previously left Joybuy a one-star review following a very frustrating experience with a damaged iPhone 17. At the time, I was genuinely disappointed with the customer service, particularly the conflicting information, repeated promises and lack of clear communication.

However, I believe it's only fair to acknowledge when a company gets things right, and in this case, Joybuy ultimately exceeded my expectations.

Following my complaint, there was a noticeable improvement in how everything was handled. Communication became more constructive, the necessary arrangements were made, and things started moving considerably faster than I had anticipated.

The damaged iPhone was collected on 3 November, a brand-new replacement was arranged the following morning, and by 5 November, the replacement had already been delivered.

That's an exceptionally quick resolution, especially considering the difficulties we experienced initially.

What impressed me most wasn't simply that Joybuy agreed to replace the phone, but how quickly and effectively they followed through once the matter received proper attention.

My original criticism was genuine, and I stand by how I felt about the initial experience. But I also believe good service deserves recognition, particularly when a company makes a real effort to put things right.

The final outcome was better than I expected, and I genuinely couldn't be happier with how everything was ultimately resolved.

Thank you to the Joybuy team for taking the matter seriously and delivering an excellent resolution. Credit where it's due.

I am filing a formal complaint regarding the complete breakdown of your internal logistics (JoyExpress Delivery) and the unacceptable behavior of your customer support team regarding my order #1067002920000119827 (GameSir G7 HE Controller).
I have been trying to get my package for over two days. Here is the reality of the situation that your frontline agents are actively ignoring:

1. The Package is Lost by JoyExpress:
Your driver mistakenly picked up my package from the Hannover Anderten Delivery Depot instead of leaving it at the designated pick-up point.

2. Fabricated System Logs and Fake Numbers:
Your support agents provided me with random phone numbers for the "couriers" — one went to voicemail, and the other belonged to a person who explicitly stated they are not a courier. Furthermore, your system falsely claimed the driver called me 8 times. Your own agent, "Baghi," admitted in the chat that no one ever called my actual number and that the logs were just "automated reports" that "did not reflect actual experience."

3. Refusal to Escalate:
Despite the package clearly being lost by your driver and the system providing false data, your agent "Baghi" continuously refused my direct requests to escalate the chat to a Senior Manager. Instead, I was repeatedly fed the same scripted response to "wait 24-48 hours" while my package remains missing. The agent explicitly stated they are "unable to provide an alternative resolution," trapping me in an endless waiting loop.

4. Insulting Compensation:
After ruining my plans (this order was meant to be a gift), your team offered a laughable 2€ (200 Joypoints) as compensation, which I rejected.

And I haven’t received my order yet… Ridiculous.

Usually have no issue with buying or returning items but this last order what a nightmare, I needed to return £300+ furniture and it's been a right headache.
So the items were collected not on same day but over the week which wasn't ideal as meant having to cancel rearrange plans but nevertheless the items all 7 were collected.
Joybuy have yet to refund it all items returned now says on 4 that the refund has failed and the 5th is waiting to be collected.
Have been back and forth with customer service and yet nothing gets done.
I have email stating about the remaining refund of £200+ would be reviewed and refunded and it hasn't.
Can't seem to get hold anyone either on support /chat.
This latest experience with this company has put me off wanting to purchase from them as their after sales and returns processing is a nightmare.
I'd avoid for any furniture purchases or big purchased.

Great customer service and support! Although there was a minor hiccup with the initial washing machine installation, the support team went above and beyond to resolve it promptly and fairly. Very satisfied with the outcome and customer care!

fast delivery and price value, i purchased home appliance and get wonderful experience

I ordered on this site about 5 times. Never had any problem. Until the last order - it never came. I contacted the customer service and they stall you to exhaustion. It's been two weeks and neither I got my order and also didn't get refunded for it. Buyer protection? They never heard of it. I'm afraid of buying again, because if something wrong happens to my order, they won't do anything about it.

nothing to complain about. super fast , great, exclusive shopping experience on joybuy.

The site seems pretty promising and has a nice overview.
However locking the user out of window shopping (just browsing the site) and asking for registering to continue...
- similarly to pinterest or instagram / facebook

is an absolute no go.
I was about to buy something, but that immediately forfeit the shopping.

Really great retailer. Great wares and extremely fast shipping! Already ordered twice. Offers are also amazing.

I'm waiting for my money back for 13 days. No live support, just stupid bot on this stupid site.
Still no money, answer guy lying))))

I hope Joybuy can expand its delivery range for chilled/fresh products; in all other respects, things have been excellent so far.

I wish I could put 0.

As a consumer, I had a very insecure experience.

1. A tracking number was provided without letting us know where we can input this tracking number.
2. Same day delivery is a blatant lie. It's been 5 days where they're daily updating us that our shipment is due "today".
3. Call-back service is ok, but not 10 minutes, unless working hours (hence 24/7 is a lie).
4. They claim a delivery driver made a failed delivery: lie. I work from home, hence had both visibility to the front door and any notifications. Nothing occured - neither an attempt, nor a notice of attempt of delivery in our mailbox.
5. Once I finally got in touch of a human, they said that there was a failed delivery and I will be refunded in 3-5 days. Now I'm insecure I won't be getting my money back at all, since someone at live chat is just claiming I've received a refund, but won't send me a receipt of transaction on my email address.
6. Cherry on top? While I'm having this conversation, I also find an email on my inbox saying: "Your delivery is scheduled for today"

This was for a big ticket item (total of approx. 800 EUR)

I made a decision to buy an Nvidia DGX Spark AI computer last Thursday. Not a cheap product.

5990€, money on my account ready for purchase. Just as many other customer faced the same issue here, all my attempts were refused to purchase (app was updated) to every single payment type one by one.

I instantly wrote to the “24/7” support chat, where, at first they seemed supportive, than more and more avoidant.

Few hours after my attempted purchase, the price of the product was raised from 5990€ to 6390€, and than I confronted the support chat on how long are they going to sit on my case before I can buy the desired product for the price I should have gotten it if their payment methods were not “mysteriously” malfunctioning… Vague answers, pushbacks, asking for proof which was provided, than silence for the last days.

It has been a week I started the chat and still no resolution. The price if the product now stands at 6590€… Rediculous.

Update Oct 15: Useless answer again, but at least you responded. I already sent you an email and there was no security risk as me being a non-business customer trying to buy an AI computer for my hobby. I still look to see a resolution for my case.

They send me dirty and dusty Traktor Bruder . And l try to make contact with them....but anyway they don't care about it. Disaster

Ordered two deliveries, some food and drinks, all was packed and handed over to DHL. One packages arrived within 24 hours. The second one is not moving for almost 2 weeks. DHL has replied to a request where is my delivey: lost. Joybuy is not responding to emails and in the 24/7 chat there is no response. I want my money back. I seems that I need a lawyer. Suggest we all should stop ordering via joybuy. It is a mess.

Their payment methods do not work, and support is unfortunately useless—either giving generic responses or not replying at all. I tried to buy something for three days; it simply blocked all payment options, and that's all. Shame.

*We sure checked three browsers, three phones, different delivery methods, etc., before writing here and to online support.
P.S.2 – We used that email straight away. No one has replied for 4+ days already.*

Unfortunate experience from all of the sides

I purchased a sink rack, but unfortunately it did not fit my sink. I accept that I should have checked the measurements more carefully, but the company made the return process unnecessarily difficult and repeatedly made it sound like the problem was entirely my fault.

I was told I could return the item within 30 days, so I did exactly that. However, even after returning the product, I still have not received my refund.

The whole process has taken far too long, with repeated excuses and delays. I expected a straightforward return and refund, as you would normally expect when buying online.

I honestly feel that once they have your money, they are more interested in keeping the sale than looking after the customer. I know I may not get my refund easily, but at this point I am not even bothered anymore — I just want other customers to be aware of my experience before purchasing from this company.

Please think twice before buying if you are not 100% sure the item is suitable, as their return and refund process has been extremely disappointing.

Joy buy customer service is awful.
Damaged item.... Not recommend 😕

Ordered a side table and chest of drawers and realised that they sent out too many parts for side table parts. Had two call backs saying they were going to send me the missing parts of my side drawer, have not had any update since and they haven't even sent out the missing parts for my side table drawers. Been waiting for 2 weeks for the parts to arrive and they haven't. Poor customer service and wont be buying from joybuy service anymore.

Update:
After resorting to putting this review on, magically the following day I got a call from them apologising. Then finally today I have my missing items. Still waiting on a refund from one item that was out of stock, but finally its resolved. Why it takes putting a bad report on here to get somewhere, I'm not sure, they also gave me a credit of £20 for the inconvenience of everything thats gone on. Thanks to the guy that actually dealt with it, but the 24 7 support team should of sorted this weeks ago, not continuous lies and nothing being done. Grateful to the one guy that actually got my order sorted finally.

I made an order of £125.68 on 30th August. I mainly ordered dog food as they stocked the food my dogs like, and its hard to get elsewhere. I read the reviews on here and sounded good, so made a big order of 60 packs of my dogs food, a few dog treats, drinks and some other food items for us. It said express next day delivery so thought it would be perfect. The following day 4 boxes came, i thought oh great it's here but no it was only 4 of my items, there was still 74 items missing. I left it a couple of days with bank holiday, then contacted them as it still hadn't even changed from awaiting dispatch on the rest of my order. I was told sorry, and that they would get it sent out the following day. This didnt happen, it said returned due to none frozen items on 4th and not moved since. Ive been on the online support most days, explaining I need the dog food asap, been patient, been told lie after lie every day. Then last week they told me they would have to cancel my order, and then reissue it for me to get my order ive paid for, which seemed absolutely rediculous, but was assured it was being done as a matter of urgency. Still didnt happen. I then go back daily for an update, still nothing, just more lies about how its been escalated and that they are as frustrated as I am. (Doubt that very much) But not to worry as its now with management, to get to the bottom of it, and assured they will get my order out to me its just taking a while because of different departments and the wheels have ground to a hault. Im still waiting days later. Had to borrow money to buy the dogs food of family, as they have lied to me for days. If they had said we have stock issues, I'd of been mad but least i would of been refunded. I was stuck after days as i needed the dog food and the refund was told could takd 7 to 14 days to appear in my account. Absolutely shocking experience for my first ever order with them. Still waiting and asked for either my order delivered or a refund by the end of the week now ive had to borrow money to get some food for the dogs because of them taking my money and not sending, and now just been ignored on the online 24 7 support team since yesterday. AVOID THIS COMPANY