I placed my order on the 5th May 2026 from UK and later the same day I tried to cancel but received a response order was already processed but that I should just refuse delivery and it would be refunded when the item arrived back with them (fair enough). Unfortunately UPS the just dumped the item on my doorstep so I had to make further contact and was assured by (Jan Smetana) that if I returned the item by my a courier of choice, both the item cost and shipping cost would be refunded as soon as the item arrived back. I chose EVRI. It seems that when returning items to the EU, duty and tax has to be paid, or at least exempted by the parcel recipient. Tracking shows that Evri requested this at least three times without response from Conrad and so a return to sender process was initiated and the item eventually arrived back with me on Monday 1st June. During this period I emailed Conrad several times but they just stopped responding and went dark. Since Monday I have emailed every generic email address I could think of to try to elicit a response and also submitted an online request using their website portal, all of which attached tracking, invoice and cost details, all are confirmed delivered and none have bounced back.
Absolutely no response, Zilch, Nada.
So beware, you may or may not get your order delivered and if you do, good luck trying to return for a refund as they promise on their website.