BJ

RE: Order number: 2014037905

Still waiting for a response.

It's been 5 days since my first review, and this company still hasn't had the courtesy to reply to my issue with my missing order. They gave a quick response to my first negative review (to give other readers the impression they take their customers issues seriously), and I sent the requested information to the provided email address, only to get a snooty reply saying, 'We don't deal with this - we'll pass it on to the right person' And then they have the cheek to tell me to be patient!

5 Days later, still no reply and still no refund. If this is how they treat business customers, god help smaller customers.

I've reported the company to the payment processor and await confirmation of a chargeback.

If you want to receive the goods you paid for, use another company.

I received an empty box!
I ordered some long steel rods, and the person who packed the parcel just put them in a flimsy cardboard box. They have sharp ends and they must have punctured the box and been lost during transport overseas. So, I received an empty box. I contacted Conrad and supplied photos of the empty box with holes at both ends. Conrad hasn't bothered to reply to my tickets and emails, and I will have to do a chargeback to get my money back. I'm very disappointed with their lack of professionalism and lack of courtesy toward their customers.
Hopefully, when I share this experience with my 20k followers, they will avoid this company.