Victor Poirette

Extremely disappointing and, in my experience, deeply misleading.

AXA seems to play on words and interpret medical information in the most convenient way possible to avoid providing cover. Despite having clear medical documentation supporting the need for the investigations, they found a way to reject the claim based on how the situation was worded.

It feels like they are looking for technicalities rather than genuinely assessing the medical necessity of the treatment. You pay for private health insurance expecting support when you need it, only to discover that the insurer can manipulate the interpretation of wording to avoid paying.

The whole process has been frustrating, with poor communication and very little willingness to actually resolve the issue.

Based on my experience, I would seriously question the value of AXA health insurance. When it comes to making a claim, they seem far more interested in finding reasons not to cover you than in helping their customers.

Une expérience client désastreuse

Un véritable cauchemar pour réussir à contacter le service client et obtenir une solution. Malgré une erreur de Booking.com ayant entraîné l’annulation de notre hébergement initial, nous avons suivi les instructions du service client et réservé une alternative via Booking.com, avec la confirmation que la différence de prix serait remboursée.

Pourtant, plusieurs échanges plus tard, il est toujours impossible d’obtenir ce remboursement. On nous demande sans cesse de fournir de nouveaux documents, alors que nous avons déjà transmis les relevés bancaires prouvant le paiement ainsi que la facture fournie par l’établissement.

Le plus frustrant est que même lorsqu’une erreur vient de Booking.com et que leur propre service client a validé la solution, il semble extrêmement difficile de faire respecter ce qui nous a été promis.

Un service client difficile à joindre, des réponses qui ne résolvent rien et un remboursement qui devient un véritable parcours du combattant.

Très décevant. Je ne recommande absolument pas Booking.com.

Front price looks attractive but then a lot of hidden costs add up like "Design surcharges" and "Postage and packaging". This ends up being more expensive than the market and you feel trapped when you realize it because you've already spent a lot of time working on the photo book.
Software not user friendly with a lot of automatic replacements that are disturbing. The shuffle mode to place the pictures is bad. The pictures get automatically resized and cropped and it's hard to change it manually.

Always late, cheap tricks to steal money with the luggage.

Unreliable, heavy delays with no explanation. Not even cheap because of all hidden costs

You pay a premium compared to cheap airlines but it is even less reliable than RyanAir. Communication is terrible as well.

Ordered an expensive laptop. I wait the entire day for the delivery on the day selected. The delivery never comes and I simply receive a notification at the end of the day “as requested, your delivery has been rescheduled” with no explanation.

Ordered an expensive laptop. I wait the entire day for the delivery on the day selected. The delivery never comes and I simply receive a notification at the end of the day “as requested, your delivery has been rescheduled” with no explanation.

Très bon son, rien à redire.

Very disappointing experience with American Express.

Their offers often come with misleading or hidden terms that are easy to miss. Avios points are extremely difficult to redeem in practice, and the companion voucher is barely available on any useful flights, making it almost pointless. On top of that, many shops still don’t accept Amex, which limits everyday use.

Overall, the card is definitely not worth the subscription fee. I wouldn’t recommend it.

Package not delivered in the expected time range and no update given on the tracking. Still no news of the parcel