Hola Victor,

We always strive to keep our passengers informed in a timely manner, either via email notifications or through our ground staff, who are available to provide explanations whenever delays occur.

Regarding pricing, we would also like to clarify that many of the services offered are optional. Our customers may choose to add additional services according to their needs, which can increase the final ticket price. These options are always clearly presented at the time of booking, allowing each passenger to decide what best suits their travel experience.

We appreciate your feedback and hope your future experience with us better reflects the service we aim to provide.

Anselmo