SkincareEssentials.com Reviews 

They are placing orders for products they don’t have and still charge your credit cards, be careful

I love your products and sales.
The shipping process and communication is not so good

The last several times I've ordered from this company it kept telling me that it was being prepared. I finally emailed the company and I was told that my items were on back order. There had been no communication as to this. There needs to be a better system in place so that when you order items either you're not allowed to order them if they're not in stock or you get a notification that says they're on back order. Interestingly enough I will see the customer service team always responds and is able to help me out and I would give them five stars. In my last case of ordering I had three items I ordered. When I contacted them they said only one of the three items was in stock and they were waiting to ship it unless of course I wanted them to just ship the one. They also said they could refund me the other orders and cancel them. I told them to go ahead and ship out the one item and said if you can let me know if these items will be back in stock within the next two days please send them or just cancel my order and refund it. Interestingly enough I noticed the next morning that all my items were shown as shipped. I'm not really sure what is going on on the back end of this company. I do like purchasing the products at a discounted price but if you really need something you're going to have to plan out weeks in advance otherwise you may not get I do like purchasing the products at a discounted price but if you really need something you're going to have to plan out weeks in advance otherwise you may not get it when you run out.

The prices and customer service are great but I wasn’t aware products that I ordered weren’t in stock until after I ordered. Once the products were back in stock the order should have been shipped at least via two day delivery.

They do not communicate about your order. Products are never in stock!!

I ordered this about 2 weeks ago. One week after ordering, I hadn't received shipping notification so I reached out to customer service who said it was on back order. Another week went by and I reached out again, and she said they're expecting a shipment any minute. You shouldn't mark available items that are not in stock. And when something like this happens, you should notify the customer right away. The product is great. The way the order was handled is not.

I placed my order on July 6th and today is July 21st and the order just shipped today. Very poor customer service with no responses to my inquiries. I will not be ordering from this company again. Very disappointing!

I ordered on July 3 and it did not ship until July 21

It took almost 3 weeks to ship my order. When I reached out asking about the status, they don't be it was out of stock. You should not sell products that you do not have in stock. OR you should have the courtesy to reach out to customers and let them know and/or just them a coupon code if it is going to be a 3 week delay.

So easy to order and the delivery is fast! Not to mention I love all ZO products

The products and prices are great, but communication is lacking. I ordered a product on July 2nd and was expecting it to arrive before I left on vacation on July 17th. I had to contact customer service to find out it was actually on back order and was never notified.

This order was placed on 7/8/26 and shipped on 7/21 that is to long. I will not order again and go direct to the skin care company that offers two day shipping. Poor service.

Love this product.

Great products.

Shipping had said 5-7 days, on reality in was 2+ weeks. I had emailed them to cancel the order cause it was taken so long and they just ignored it until it shipped days later. Won’t be purchasing from them anymore, go to your local med spa and they’ll have the products.

The communication was terrible. I ordered and paid for products, but after two weeks, the items hadn't shipped, so I contacted customer service. I found out that all but one item were out of stock, and this wasn't communicated either before or after the order. Now, a month later, all items except one are still pending shipment; I still have not received the singular product that was in stock. Although I was offered a discount to compensate for the delay, it doesn't help if I never get the products I ordered.

I received no information about my order for 10 days before it shipped. I had to call, chat, and email customer service for 3 days before getting a reply.

Have not received product,nor have I been notified of shipping.

I paused my subscription but you sent it and billed me for it anyway. I want to cancel it.

it took 2 weeks to ship my purchase. very slow shipping method