Prices are great and genuine products sent. Main issue is subscriptions are sent without any prior notice (60 days after signup and no check if I actually need the product yet) and no customer service... See more
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Company details
- #116 of 150 best companies in Health and Beauty Shop
- #28 of 37 best companies in Beauty Supply Store
- #6 of 8 best companies in Toiletries Store
Written by the company
SkincareEssentials is your premier destination for prestige, professional-grade skincare and haircare typically only found in your dermatologist's office, luxury spa or salon.
Contact info
P.O Box 1172, 07620, Alpine, United States
- 800-909-6696
- info@skincareessentials.com
- skincareessentials.com
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Thank you for the great price on a…
Thank you for the great price on a quality item. I will be ruturning for refills with skincare essentials
Leaking product and no response
I paid extra for expedited shipping and my item arrived in leaking condition. I have tried calling, no answer. I have sent email and same, no reply. Live chat is always unavailable. I can't get anyone to get back to me.😭
I’d send a better review but my order…
I’d send a better review but my order was wrong and I’m being asked to pay $$$ to return it. It needs to be resolved.
I love your products however I have a…
I love your products however I have a subscription for a few products and I want to cancel the subscriptions. I have tried to call multiple times and no one is available to talk to me. Nobody has called me back. I tried to email and it won’t go through. This is not a reputable company if you cant cancel subscriptions.
Great price for great products!
You high jacked my original skin care…
You high jacked my original skin care site that I was a member of.
Scammy website
Everything is perfect… Thanks
Great sunscreen
I love the feel of the face sunscreen. My daughters dermatologist recommended it.
I canceled this order right after it…
I canceled this order right after it was placed as it was an accident. They state on the website they will process cancelations if done so within the time frame. No communication until the next day and at that point course they wouldn't. I won't be back. The customer service is terrible. Now I have to pay a restocking fee, waste time shipping the package back and wait on a almost $500 refund.
Great prices
Great prices! Love the discount codes. Some items were out of stock though. I need the Zo Primer Sunscreen, so I was a little disappointed about that. Overall great experience. Thank you.
Order came as promised and as expected.
Great price!
I immediately saw that the mailing…
I immediately saw that the mailing address was wrong and tried to correct it. I sent messages and got no response. The cream will sit in my Florida home until I return in the fall. This was VERY FRUSTRATING!
All products were in stock
All products were in stock, on sale, and shipped within 24 hours. Thanks!!!
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