Fragrance Outlet Reviews 

17,010
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, often going above and beyond to assist with fragrance selections. Many people appreciated the wide variety of authentic products and the excellent customer service that made their shopping experience enjoyable and efficient. However, some customers noted concerns about pricing, finding products overpriced or lacking expected freebies with large purchases. A few others experienced less welcoming staff interactions, citing issues with return policies or feeling unacknowledged upon entering the store.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers highlight positive aspects of product, often praising the good quality and variety of available... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently describing it as... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, knowledge,... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding prices to be competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandy is phenomenal if u could clone her n fill all ur stores with her alone sales would be in the trillions She greets everyone as soon as they come in the door with a big smile will spend all the t... See more

Rated 5 out of 5 stars

The staff were very helpful. Chris did a great job at helping me find out what I was looking for and suggesting scents that best fit that criteria. I wanted to think on my decision for a few days, and... See more

Rated 5 out of 5 stars

The staff were very polite, knowledgeable and helpful. I said what kind of scent I preferred and they both suggested some men’s colognes that were exactly what I was looking for. Amazing variety of pe... See more

Rated 5 out of 5 stars

Your sales lady remembered me from my previous visit and sampled many more fragrance..I went with MYSELF by YVES SAINT LAURENT.. huge fan of his .. never owned any of his scents till now but my mother... See more



Company details

  1. #6 of 32 best companies in Flavours, Fragrances and Aroma Supplier
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  3. #43 of 299 best companies in Clothing Store
  4. #6 of 60 best companies in Cosmetics Store
  5. #1 of 9 best companies in Dental Clinic
  6. #3 of 23 best companies in Eye Care Center
  7. #4 of 55 best companies in Hair Product Store
  8. #1 of 5 best companies in Nail Salon
  9. #26 of 93 best companies in Pharmacy
  10. #4 of 22 best companies in Skin Care Clinic
  11. #9 of 32 best companies in Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,010)

2,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Shipping and communication was excellent. Product was packed extremely well. They even included some extra goodies as a nice surprise.

July 16, 2026
Rated 1 out of 5 stars

Worst experience ever dealing with this…

Worst experience ever dealing with this store very unprofessional customer service the sale rep manger davita was very aggressive and rude because she sold me a cologne was basically empty when I open the package basically cursing curse worlds at me I would never step foot back in this store

July 14, 2026
Rated 5 out of 5 stars

I tend to prefer browsing on my own…

I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson. He was enthusiastic and helpful in navigating the walls of scents, and in the end helped us find a couple of options we might never have considered, but that we ended up really liking! Helpful staff, great service. Thanks!

July 20, 2026
Rated 1 out of 5 stars

My husband and I bought two mens…

My husband and I bought two mens colognes. One was a known brand and one was not a well known but the sales woman encouraged us to try it. My husband tried the it ONCE (ONE spray) at home and the fragrance did not last at all! We went on vacation (my husband did not take it) and returned home TWO days past the 30 days to return it. We asked for a store credit to buy a better known brand and MANNY the store manager (over the Phn with the sales girl) WOULD NOT GRANT THE CREDIT TO BUY ANOTHER PRODUCT AT THE STORE! THE BOX WAS INTACT AND SPRAYED ONLY ONCE!
BEWARE WHAT YOU BUY! THEY ARE NOT FLEXIBLE IN ANY WAY!
WE WILL NEVER BUY FROM HERE AGAIN! MANY MERCHANTS ARE FLEXIBLE TO KEEP CUSTOMERS HAPPY AND TO BUY FROM THEM AGAIN. NOT HERE!!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Seth was AMAZING

Seth was AMAZING! We told him the baseline scent for the fragrance and we had picked 2 in about 15 minutes. It has been difficult to find what stays on for the day, but he hit is dead on! Way to go. He was a delight to work with!

July 12, 2026
Rated 5 out of 5 stars

Miss ateng Mar Tabayan was very helpful…

Miss ateng Mar Tabayan was very helpful and alert alive enthusiastic when she helped me choose the best of the best fragrance for the girls and boys and gays. Her store location is at Waikele premium outlet in Honolulu Hawaii. I believe she deserve the highest position in the store and replace the current manager. Thank you and mabuhay.

July 19, 2026

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