THT Direct.co.uk Reviews 

559
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally competitive prices and the massive savings found compared to other major retailers. People also appreciate the extremely smooth online ordering process and clear communication regarding pre-advised delivery time slots. Some people were satisfied with the swift delivery service, noting that drivers always arrived promptly and handled items carefully. Consumers additionally mention the helpful staff members who provide excellent support and ensure products arrive completely undamaged. Many happy buyers state they would gladly use this local business again for all their future electronics purchases.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting that items frequently arrive on time and... See more

Price

Reviewers highlight positive aspects of price, noting that products are significantly cheaper than other... See more

Service

Customers consistently note positive experiences with service, highlighting great value and competitive... See more

Product

People report positive satisfaction with the product, highlighting great deals and fantastic prices that are... See more

Staff

Users describe positive interactions with staff, highlighting the consistently friendly, polite, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing prices! I could not believe the savings buying from THT Direct so I checked and rechecked reviews and feedback. My mind made up I went for an LG Oled. Massive saving compared to everyone else.... See more

Rated 5 out of 5 stars

Very helpful regarding advice on which TV to buy how to claim extended warranty vat back etc. Also exchanged my new TV which arrived with a fault from the factory the next working day no hassles no... See more

Rated 5 out of 5 stars

A great company to deal with from initial contact with some questions on the product through to an on time delivery. Staff were friendly, polite and informative. Delivery arrived exactly at the beginn... See more

Rated 5 out of 5 stars

An outstanding service. The price was around £300 cheaper than competitors , the item was in stock and a fantastic installation with all packaging and the old TV and stand removed for recycling . Also... See more


Company details

  1. #5 of 190 best companies in Electronics store
  2. #2 of 134 best companies in Appliance shop

Written by the company

THT Direct is a 100% Scottish owned and Family run company. By supporting us, you are supporting a Scottish business and in turn investing in the Scottish economy. We have been in business since 1969 being a Scottish business, we also understand the needs and wants of our customers – we wouldn’t have survived for over 50 years if we didn’t!


Contact info

5.0

Excellent

TrustScore 5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(559)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Delivered on time and the price was far more competitive than anywhere else. Item arrived without a mark or blemish and working perfectly.

4 September 2026
Rated 4 out of 5 stars

I ordered it online and it came on day…

I ordered it online and it came on day I asked so there was no personal contact other than confirmation email. Only 1 thing 1 was given my delivery time basically at closing time so no chance to change it. It was 7 = 9 AM ON A SATURDAY MORNI G!!!! It arrived at 7.05 AM!!. Not happy at all. Should not be delivered before 8 at least. Not happy at all and no chance to speak to anyone to change it which seemed deliberate under the circumstances...

22 August 2026
Rated 5 out of 5 stars

Great local retailer.

Got a LG 77 inch oled from them at around £200 cheaper than almost every other retailer, even after paying for installation. Delivery was free.
They managed to slot my delivery day in earlier than I'd initially selected.
Props to the guy who delivered and installed it on his own which was impressive in its self given the size of the TV and the limited space in my flat.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

THT provided a fantastic service

THT provided a fantastic service.
Despite the TV having a fault, THT provided a replacement unit immediately and with no fuss. They kept in contact all the way through the process and the delivery driver could not have been more professional.
I would thoroughly recommend this company.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Top-notch experience from start to finish

Great product at a fantastic price - seriously lower than the big competitors. Easy online purchase and delivery process. TV was delivered on the day I requested and on time. Even the delivery driver was a lovely bloke who couldn't have been more helpful. Great to be supporting a local private business and a top-notch experience all round.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Found this company by chance

Found this company by chance, was looking for an LG Television. We live in West Lothian and visited them Saturday 18th July. George was very helpful, agreed a good price & our television was delivered on Tuesday 21st. Great service & in fact so good on price that we ordered a Bosch washing machine on Monday 20th & it was delivered & installed by George on the 21st too.
Would not hesitate to use them again.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from THT Direct – Highly Recommended

We had an excellent experience purchasing our new LG OLED TV through THT Direct. The website is very well designed, with clear and detailed product information that made it easy to compare options and understand the features of each television. The descriptions, specifications, and pricing were all presented in a straightforward manner, giving us confidence throughout the buying process.

What particularly impressed us was the excellent customer service. The website provides direct telephone contact numbers, and when we called, we received an immediate response from a knowledgeable and helpful member of the team. Shortly afterwards, THT Direct contacted us with additional information and advice that helped us make an informed decision and proceed with our purchase of the LG OLED TV. Their professionalism, responsiveness, and willingness to assist made the entire experience smooth and enjoyable. We would highly recommend THT Direct to anyone looking for quality products backed by outstanding customer service.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Best TV purchase!

Before ordering my TV I phoned the company to get advice regarding my choice of TV.
I then went online and ordered the TV I liked. It was delivered on a date that suited me and I chose to pay for set up.
The guy was so friendly and helpful and I love my TV.
By the way I did my research and it was the best price on the market!
So hats off to THT Direct.co.uk in Shotts

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

George fully installed our new tv ensured that everything was to our liking ensured our warranty was filled in and ensured our copy was safely stored on our emails in case we needed it. What great service from a true gentleman. Would not hesitate to use him again.

11 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look