Kitchenology Reviews 

461
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, efficient, and knowledgeable staff who provide excellent advice and go the extra mile. Many appreciate the seamless service, from helpful in-store interactions to professional and tidy installation. Consumers frequently highlight the quick and on-time delivery, often including free removal of old appliances and careful handling during installation. People are delighted with the quality products and the overall excellent service, making them eager to return for future purchases.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

Clients share positive opinions on service, consistently praising the efficiency, friendliness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick, friendly, and professional... See more

Product

Customers consistently note positive experiences with product, often praising the helpful advice given... See more

Customer service

People report positive experiences with customer service, consistently describing it as superb, very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were extremely impressed with the whole process from planning to completion. As our original plans changed we felt listened to and assisted with helpful and encouraging advice. The whole team inv... See more

Company replied

Rated 5 out of 5 stars

Bought a new Neff double oven from Kitchenology to replace a similar oven which needed replacing after about 20 years of use. James dealt with the purchase excellently. Had to wait for delivery and fi... See more

Company replied

Rated 5 out of 5 stars

Efficient and quick installation of new £550 Bosch washing machine and disposal of our old 30-year-old Bosch predecessor. (The old machine had fused all the power in the house when its heating element... See more

Company replied

Rated 5 out of 5 stars

Bought a washing machine and dishwasher after having great advice from James. The appliances were ordered and fitted within 5 days and the old ones taken away . Both appliances were tested before the... See more

Company replied


Company details

  1. #3 of 24 best companies in Kitchen Renovator
  2. #3 of 137 best companies in Appliance shop
  3. #3 of 70 best companies in Electronics Company
  4. #8 of 191 best companies in Electronics store
  5. #3 of 246 best companies in Home improvement shop
  6. #3 of 49 best companies in TV shop

Written by the company

Family owned business trading for over 75 years! Specialising in home appliances and kitchen design, supply and installation. We offer a free design service on all our high-quality German and British kitchens. Affordable luxury with interest free finance on all our products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(461)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all round

Helpful advice in store, good price, and very quick, friendly and professional delivery and installation. Can't fault anything.

10 July 2026
Kitchenology logo

Reply from Kitchenology

Thanks Claire, we really appreciate your review

Rated 5 out of 5 stars

Superb service

Superb service. Good advice before purchasing and super efficient installation of my Fridge/Freezer. I will definitely use Kitchenology again.

2 July 2026
Kitchenology logo

Reply from Kitchenology

Thanks so much Patricia. It's really kind of you to leave feedback

Rated 5 out of 5 stars

Brilliant Company

Brilliant Design
Excellent Workmanship
Customer Service Superb
After Sales Care also Superb

26 June 2026
Kitchenology logo

Reply from Kitchenology

Thanks Paul. We're glad you like your new kitchen!

Rated 5 out of 5 stars

Helpful advice given in store which…

Helpful advice given in store which aided decision making about the product ( an oven).
Contacted promptly when item arrived & installation arranged. Installed as arranged without issue. All team members polite & friendly. Would happily use them again & recommend their service

3 July 2026
Kitchenology logo

Reply from Kitchenology

Thanks for your recent review, we really appreciate it.

Rated 5 out of 5 stars

Highly recommend

Service was excellent, the team were great at advising me on what products would be best. Delivery and installation was seamless. Would highly recommend!

16 June 2026
Kitchenology logo

Reply from Kitchenology

Thanks for taking the time to leave us a review, we really appreciate it. Hope to see you shop with us again in the future!

Rated 5 out of 5 stars

We ordered a hob and oven for our…

We ordered a hob and oven for our daughter. Very efficient and friendly service. Installation of both appliances went very smoothly. Price was very competitive. We are very happy with the product and quality service. Highly recommend them.

10 June 2026
Kitchenology logo

Reply from Kitchenology

Thanks so much for taking the time to leave us a review. We really appreciate it.

Rated 4 out of 5 stars

Customer service very good

Customer service very good. Explained details of what I was buying in order for me to make an informed choice. Delivery went very smoothly, they phoned 10 minutes before to confirm that they were on their way.
All in all a positive experience.

12 June 2026
Kitchenology logo

Reply from Kitchenology

Thanks for your review Victoria. Hope you like your new washing machine!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service ; very pleased with product which was delivered on time and efficiently installed . All staff were friendly and helpful- I am recommending Kitchenology to all my friends in Penarth!

8 June 2026
Kitchenology logo

Reply from Kitchenology

Thanks Heather we really appreciate your feedback!

Rated 5 out of 5 stars

Fabulous service

Fabulous service. The job was not quite so straight forward but the team put their heads together and sorted it.

21 May 2026
Kitchenology logo

Reply from Kitchenology

Thanks for your review

Rated 5 out of 5 stars

Having a local high street euronics…

Having a local high street euronics dealer again is fantastic to be able shop person to person, receive good knowledgeable advice, quick delivery , fitting and taking away old machine made it so easy .

24 April 2026
Kitchenology logo

Reply from Kitchenology

Thanks so much for taking the time to leave us a review.

Rated 5 out of 5 stars

A pleasant experience

A pleasant experience.
It is always a pleasure to buy from this shop whatever one buys. The staff in the shop are always welcoming and efficient . The guys delivering the machine so polite, cheerful and competent. The prices are competitive. Altogether 10/10 .

13 May 2026
Kitchenology logo

Reply from Kitchenology

Thanks we really appreciate the review!

Rated 5 out of 5 stars

Excellent service

I rang Kitchenology late afternoon on Thursday as my tumble dryer had broken down. They were extremely helpful, I paid and the new machine was delivered the next day at a time of my choice.
The delivery drivers were polite, helpful and efficient.
Overall I am extremely pleased and impressed with the service and I won’t hesitate to use them again.

8 May 2026
Kitchenology logo

Reply from Kitchenology

Thanks for leaving us a review Sarah. It was a pleasure to help you with your purchase.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look