Marco Paul Reviews 

12,430
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the secure, careful packaging that ensures items arrive completely intact and well protected. Many people also highlight the exceptional product quality, beautiful designs, and the wonderful craftsmanship of the various figurines and items received. Consumers consistently note that the prices are extremely reasonable, making all of these purchases represent great value for money across different product categories. Buyers are additionally very pleased with the helpful communication, reliable tracking, and efficient support provided by the friendly team throughout their orders.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing immense satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive very quickly and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with well-executed... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with exceptional support... See more

Price

Consumers find price to be positive, highlighting excellent value and very competitive costs across various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the item I ordered from Marco Paul,a hanging star solo light. There communication was very good 👍, very quick delivery and the item was exceptional well packed. I wouldn't hesitate... See more

Rated 5 out of 5 stars

Very impressed by the customer service offered by Marco Paul. They genuinely seem to care. Communication regarding the order was excellent, the order was delivered very quickly, well packed and receiv... See more

Company replied

Rated 5 out of 5 stars

Grandpa and grandma figures that light up at night. The speedy service was amazing and these are such wonderful figurines for the garden. Arrived well packaged and are really good quality, am enjoying... See more

Company replied

Rated 5 out of 5 stars

My A0 cutting board arrived damaged in transit, and the company was very quick to sort this out. Excellent customer service. Very happy with the cutting board too - takes a lot of the hassle out of ge... See more

Company replied


Company details

  1. Homewares Shop
  2. also in
  3. Decoration and Interior Design Store
  4. Garden
  5. Garden Furniture Shop
  6. Hardware Shop
  7. Home improvement shop

Written by the company

We are a family-run company specialising in home and garden products that are sold online via mail order. Feedback in any way is extremely important to us so we can continue to grow and ensure we are providing the best possible customer experience and service to our customers. We are a small, but ever-expanding and evolving business based in Central Scotland. Utilising online sales through our two brands, Garden Mile and Marco Paul, we provide a wide variety of beautifully crafted products for both home and garden, selling everything you could wish to maintain and beautify your indoor and outdoor space. You will find inspiration for all environments, occasions and surroundings on our website. On our inspiration section you will find all the latest ideas, trends, hints and tips. We are proud of our unique range of products that are majority designed by us and only us. We have a specialised customer service team who are on hand to help with any queries or questions you may have and to help guide you to ordering the correct products you require. We have been doing what we love for over 10 years now and are proud of how much we have achieved in this time. We take pride in our reputation and the continued relationships which are developing and growing with clients near and far.


Contact info

5.0

Excellent

TrustScore 5 out of 5

12k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(12,430)

1,036 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I received my table today after a long…

I received my table today after a long wait, but it was clearly a returned, used item. It has old wear and tear, as well as sauce marks on the side—yet it was neatly packed in a plastic bag and outer packaging!
When I spoke to customer services, they told me to either dispose of it myself or wait 12 hours for the delivery company to pick it up, which is what I want them to do. I cannot understand how a company can not only send someone their rubbish, but also expect the customer to deal with all the inconvenience. I am sure they will reply to justify their actions, but it can't get any worse than this for someone who paid for a brand new table.
I certainly won't be back to MP!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Purchased an 'ash' bucket

Purchased an 'ash' bucket from the seller. It was very good quality in my opinion : exactly what I wanted. An excellent price and they use Royal Mail for delivery.
Delivery was very quick, the item was meticulously packaged. Excellent reliable seller. Best of luck to them for the future. Kind regards Roy

24 October 2026
Unprompted review
Rated 5 out of 5 stars

Marco Paul are ace.

Purchased 4 wee snails from Marco Paul's and was so pleased with their authentic look.l put them in a large indoor palm pot as a talking point.
Great product and good quality company.
Regards
Fred.

25 October 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer 😀

Very pleased with the item I ordered from Marco Paul,a hanging star solo light. There communication was very good 👍, very quick delivery and the item was exceptional well packed. I wouldn't hesitate to order anything from them again, a very caring company 😀

28 October 2026
Unprompted review

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