The Furniture Market™ Reviews 

13,813
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,456 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its promptness and excellent communication, often receiving calls before arrival. The staff are frequently highlighted for their politeness, professionalism, and helpfulness, going the extra mile to place furniture, assemble items, and remove packaging. Many people are very satisfied with the high quality and sturdy nature of the products, noting they are well-made, attractive, and arrive in pristine condition. Overall, customers report a consistently positive experience, with no significant recurring issues or widespread dissatisfaction noted across reviews.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the efficiency and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, efficiency, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality, sturdiness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, professional, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the furniture for being sturdy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from Dave"D" and Warren. The box was so long they had great difficulty getting it in the living room but they persevered when most other delivery people would have given up. Thanks D... See more

Company replied

Rated 5 out of 5 stars

The delivery arrived on time. The packages were delivered in excellent condition ( dining table, chairs, dresser sideboard). The two delivery guys, Warren and Scott, were polite and friendly. They ha... See more

Company replied

Rated 5 out of 5 stars

The delivery drivers Rob and Will rang 30 minutes before delivery. Arrived on schedule and checked where we wanted the unit placed . Brought the unit in unpacked it and positioned it where we reques... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery. Rob and Alex phoned me 20 minutes before arrival to let me know they were near. Very polite lads, and they and quickly brought in the furniture, placed it for me and removed all th... See more

Company replied


Company details

  1. #17 of 400 best companies in Home Furniture Shop
  2. #7 of 114 best companies in Bed shop
  3. #9 of 226 best companies in Bedroom furniture shop
  4. #2 of 47 best companies in Kitchen Furniture Shop
  5. #6 of 113 best companies in Living room shop
  6. #3 of 19 best companies in Rustic Furniture Shop

Written by the company

We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.

The Furniture Market™

Written by the company

FREE DELIVERY ON ALL ORDERS
We offer Free Delivery on all orders to mainland England, Wales and Southern Scotland. (No Minimum order value)
OUTSTANDING FEEDBACK
With Thousands of genuine 5 star feedback reviews from REAL customers like you. 99.8% positive feedback on eBay 96% Excellent feedback on Trustpilot.
Shop Securely 24/7
We do not store any of your credit card information on our website giving you that extra reassurance when shopping with us.
30 Day 'No Quibble' Full Money Back Guarantee
Give us a try with the peace of mind of a 'No quibble' 30 Day Money Back Guarantee. If you are not happy you get a full refund.
No Shops, No Salesmen - Low Prices Forever!!!
With No expensive shops or retail outlets, No pushy salesmen selling you what you don't need. The Furniture Market simply offers the lowest possible price on all furniture FOREVER!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(13,813)

1,411 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Great service, so easy from ordering to delivery. We could not have been happier with the quality of the product.

21 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Correspondence was excellent. Furniture was well packaged and good quality. The delivery men (Daved and Alan) arrived smack on the dot and were very professional and polite. Would 100% recommend.

22 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rob and Ian were amazing

Rob and Ian were amazing. They gave us an update on expected arrival and when they did, they were cheery as anything and so unbelievably helpful in getting our heavy furniture in.

22 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

5 stars

Friendly and polite service, delivery came when expected and good communication on the day from Will and Alan. Very happy with the customer service provided, and happy with purchase.

20 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

I loved the quality of the product

I loved the quality of the product. The delivery went smoothly, Rob and Louie were very helpful and friendly and advised how best to unpack my furniture. There was minor damage which was very quickly resolved by Katie in customer services who arranged for a replacement straight away. Excellent service and great quality furniture.

21 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Easy to order good furniture at a…

Easy to order good furniture at a reasonable price. Delivery was spot on time and Willow and Stuart were very polite and efficient putting things in just the right place and clearing up afterwards. Would use the furniture market again and recommend.

15 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Just had a delivery and I couldn’t be…

Just had a delivery and I couldn’t be more pleased with the bookcase and with the two gentlemen that delivered the piece. Dave D and Ian are good ambassadors for Furniture Market and their delivery process. Good job Furniture Market!

20 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent job from Rob and Alex F

Excellent job from Rob and Alex F. Very fast at building my furniture will definitely be recommending the furniture market to friends and family.

16 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave and Ian were polite quick and…

Dave and Ian were polite quick and efficient in delivery and explaining set up.

21 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Seamless

Easy ordering, good communication throughout and seamless delivery as scheduled. Timeslot date allocated, and confirmed in advance as planned. Phone call from drivers Rob and Louie on route. Seamless end to end .

20 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Genuinely excellent!!

I actually found these folk via trustpilot !! And the reviews are 100% true and correct.
I gave them a quick call before ordering online just to make sure my post code was ok and it was.

From ordering online ( super easy and clear ) , to getting a delivery slot within a few days and then getting times slot as well was amazing !

And then the brilliant delivery and builder guys gave me a call before arriving- they came to the door with a smile , got my massive superking bed built with no faff and left nothing behind ! Thank you to Dave D and Ian .

I am over the moon -these folk do furniture online correctly no worrying about whether it will arrive . And the upgraded delivery and building service was amazing.

20 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

An excellent all round experience

An excellent company to deal with from day one, great products, excellent quality and value for money, I ordered a twin pedestal desk, it has been delivered today, their delivery time was great, I opted for the Premium delivery, I'm glad I did, two very friendly, polite but professional men delivered the desk,they built it and placed it where I wanted it and took all packaging away, I wouldn't hesitate to recommend The Furniture Market

20 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Brilliant company and lovely staff

Brilliant company and lovely staff. Will and Alan were great and tidied all packaging up to take away. I have no hesitation recommending this company to my friends and family. The quality of the furniture is superb and such a good price.

20 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Dave D and Ian.
Very polite.
No mess left behind.
Left the furniture where I wanted it.

20 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent service.

Really good quality furniture that is exactly as it looks online. Bought a few items now and have been delighted with them all. Ordering is easy, delivery options excellent and our latest drivers Dave D and Scott were, as always cheerful and efficient.

14 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

From start to finish ordering and…

From start to finish ordering and confirmation a breeze delivered on the date required by to helpful champs Dave D and Scott excellent table and service thanks everyone

14 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery. Rob and Alex phoned me 20 minutes before arrival to let me know they were near. Very polite lads, and they and quickly brought in the furniture, placed it for me and removed all the packaging. The furniture itself is sturdy and attractive. Excellent service all round.

16 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Perfect service from start to finish

Absolutely love the kitchen island we’re ordered. Sturdy, attractive, and functional. Delivery drivers Dave D and Louie were very efficient. They set up the island we had ordered exactly where we wanted it and gave a few pointers on if we needed to make any adjustments. Clear and helpful communication throughout, exactly the service I look for.

13 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave D and Scott were excellent

Dave D and Scott were excellent. They were very polite and courteous, and very helpful in locating furniture in correct room.all round pleasant experience

14 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Just did what it said on the tin

Just did what it said on the tin. No fuss or problems, delivered by two thoughtful and polite guys. Came earlier than expected.

15 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look