Brilliant service from Dave"D" and Warren. The box was so long they had great difficulty getting it in the living room but they persevered when most other delivery people would have given up. Thanks D... See more
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We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.
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Organsdale Farm, Kelsall Hill, CW6 0SR, Tarporley, United Kingdom
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Great service, so easy from ordering to delivery. We could not have been happier with the quality of the product.
Reply from The Furniture Market™
Very pleased with the service. Correspondence was excellent. Furniture was well packaged and good quality. The delivery men (Daved and Alan) arrived smack on the dot and were very professional and polite. Would 100% recommend.
Reply from The Furniture Market™
Rob and Ian were amazing. They gave us an update on expected arrival and when they did, they were cheery as anything and so unbelievably helpful in getting our heavy furniture in.
Reply from The Furniture Market™
Friendly and polite service, delivery came when expected and good communication on the day from Will and Alan. Very happy with the customer service provided, and happy with purchase.
Reply from The Furniture Market™
I loved the quality of the product. The delivery went smoothly, Rob and Louie were very helpful and friendly and advised how best to unpack my furniture. There was minor damage which was very quickly resolved by Katie in customer services who arranged for a replacement straight away. Excellent service and great quality furniture.
Reply from The Furniture Market™
Easy to order good furniture at a reasonable price. Delivery was spot on time and Willow and Stuart were very polite and efficient putting things in just the right place and clearing up afterwards. Would use the furniture market again and recommend.
Reply from The Furniture Market™
Just had a delivery and I couldn’t be more pleased with the bookcase and with the two gentlemen that delivered the piece. Dave D and Ian are good ambassadors for Furniture Market and their delivery process. Good job Furniture Market!
Reply from The Furniture Market™
Excellent job from Rob and Alex F. Very fast at building my furniture will definitely be recommending the furniture market to friends and family.
Reply from The Furniture Market™
Dave and Ian were polite quick and efficient in delivery and explaining set up.
Reply from The Furniture Market™
Easy ordering, good communication throughout and seamless delivery as scheduled. Timeslot date allocated, and confirmed in advance as planned. Phone call from drivers Rob and Louie on route. Seamless end to end .
Reply from The Furniture Market™
I actually found these folk via trustpilot !! And the reviews are 100% true and correct.
I gave them a quick call before ordering online just to make sure my post code was ok and it was.
From ordering online ( super easy and clear ) , to getting a delivery slot within a few days and then getting times slot as well was amazing !
And then the brilliant delivery and builder guys gave me a call before arriving- they came to the door with a smile , got my massive superking bed built with no faff and left nothing behind ! Thank you to Dave D and Ian .
I am over the moon -these folk do furniture online correctly no worrying about whether it will arrive . And the upgraded delivery and building service was amazing.
Reply from The Furniture Market™
An excellent company to deal with from day one, great products, excellent quality and value for money, I ordered a twin pedestal desk, it has been delivered today, their delivery time was great, I opted for the Premium delivery, I'm glad I did, two very friendly, polite but professional men delivered the desk,they built it and placed it where I wanted it and took all packaging away, I wouldn't hesitate to recommend The Furniture Market
Reply from The Furniture Market™
Brilliant company and lovely staff. Will and Alan were great and tidied all packaging up to take away. I have no hesitation recommending this company to my friends and family. The quality of the furniture is superb and such a good price.
Reply from The Furniture Market™
Excellent customer service from Dave D and Ian.
Very polite.
No mess left behind.
Left the furniture where I wanted it.
Reply from The Furniture Market™
Really good quality furniture that is exactly as it looks online. Bought a few items now and have been delighted with them all. Ordering is easy, delivery options excellent and our latest drivers Dave D and Scott were, as always cheerful and efficient.
Reply from The Furniture Market™
From start to finish ordering and confirmation a breeze delivered on the date required by to helpful champs Dave D and Scott excellent table and service thanks everyone
Reply from The Furniture Market™
Excellent delivery. Rob and Alex phoned me 20 minutes before arrival to let me know they were near. Very polite lads, and they and quickly brought in the furniture, placed it for me and removed all the packaging. The furniture itself is sturdy and attractive. Excellent service all round.
Reply from The Furniture Market™
Absolutely love the kitchen island we’re ordered. Sturdy, attractive, and functional. Delivery drivers Dave D and Louie were very efficient. They set up the island we had ordered exactly where we wanted it and gave a few pointers on if we needed to make any adjustments. Clear and helpful communication throughout, exactly the service I look for.
Reply from The Furniture Market™
Dave D and Scott were excellent. They were very polite and courteous, and very helpful in locating furniture in correct room.all round pleasant experience
Reply from The Furniture Market™
Just did what it said on the tin. No fuss or problems, delivered by two thoughtful and polite guys. Came earlier than expected.
Reply from The Furniture Market™
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