RDO Kitchens & Appliances Reviews 

9,611
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,144 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely helpful staff members who provide knowledgeable advice and ensure a smooth, straightforward ordering process. People note that household appliances arrive safely on schedule, properly packaged, and are expertly installed by polite and professional teams who respect their property. However, some customers also noted minor issues with certain third-party delivery partners, waiting for specific plumbing fittings, or feeling that service slightly varied compared to past visits. A few reviewers experienced slight coordination challenges or minor delays with additional installation services before everything was fully resolved.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrived... See more

Service

People report positive experiences with service, frequently highlighting efficient delivery, expert advice,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly and polite... See more

Product

Consumers find product acquisition to be a satisfying experience, frequently highlighting clear descriptions,... See more

Order

Reviewers highlight positive aspects of order, noting that the whole process is remarkably quick, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Induction hob arrived on time and within 3 days of ordering. Well packaged, no damage and all correct. Delivery driver from RDO carried it into the house and was friendly and polite. We were kept i... See more

Rated 5 out of 5 stars

RDO have the latest in all good brands for cooking appliances. Took a while to choose, but the description of each cooking appliance they were selling was very clear and conscise, telling you everyth... See more

Rated 5 out of 5 stars

This company is amazing! From when we began our initial enquiry right through to the delivery and after, we have received exceptional customer service! Very friendly but also helpful and professional,... See more

Rated 5 out of 5 stars

Very easy to order product by phone and helpful customer service by Andy Webb. Delivered and installed following day by Phil D. and Simon who had respect for our property. Very good communication b... See more


Company details

  1. Appliance shop
  2. also in
  3. Electronics store
  4. Kitchen supply shop
  5. Washing Machine & Dryer Shop

About RDO Kitchens & Appliances

Written by the company

Next Day Delivery
Multibuy Discounts
Kitchen Design
Deals of the Week

 

Free Next Day Delivery

At RDO, we ensure your purchase arrives when you need it. Enjoy free next-day delivery, right to the room of your choice, with complimentary unpacking. No hidden fees, just clear and straightforward service - because transparency is part of our promise to you.

 

Multibuy Discounts

Why shop around when you can get everything in one place? We offer significant discounts on larger orders, making it easier and more cost-effective to purchase all your appliances from us. Save more as you buy more - only at RDO.

 

5-Star Customer Service

Experience service like no other! Our sales representatives are seasoned industry experts, ready to guide you with their knowledge before your purchase. Plus, our dedicated after-sales team ensures you are supported long after you buy. At RDO, we’re all about a personal touch - no automated responses, just real people offering real help.

 

Thousands of Products In-Stock

Choose from thousands of products available in our extensive warehouse. Whether it’s next day delivery or same day click & collect, we have what you need ready to go. Our vast selection ensures you always find exactly what you’re looking for.

 

RDO: The Place to Go

For unbeatable prices, exceptional service, and comprehensive care, RDO is your ultimate destination. Whether upgrading your home or outfitting a new one, remember, RDO is the place to go!

RDO Kitchens & Appliances

Written by the company

RDO is the place to go!
Award winning service online and in store.

Our Delivery Promise

FREE Next day delivery

FREE Next day delivery
At RDO, we ensure your purchase arrives when you need it. Enjoy free next-day delivery, right to the room of your choice, with complimentary unpacking. No hidden fees, just clear and straightforward service – because transparency is part of our promise to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(9,611)

1,051 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RDO Reigate

Have just received our new oven from Rdo excellent service as always great prices , service and on time delivery
Thank you

5 November 2026
Rated 5 out of 5 stars

Great store

A friendly welcome in store & was quickly directed to the correct area. Very helpful sales person who answered all my questions & suggested a couple of ovens within my price range. We had a look at them in the store & the very patient sales person answered more of my questions!
Easy to pay & arrange delivery. Very helpful cheerful delivery people.
Have used RDO before & would recommend them.

24 October 2026
Rated 5 out of 5 stars

Great service

I had ordered the wrong appliance to replace a washing machine for my tenant and when I explained the situation to the store (sorry can’t remember the assistance name) but he was so helpful and managed to get me the correct appliance and delivered the very next day so yes very pleased with the whole process

4 November 2026
Rated 5 out of 5 stars

Competitive, fast and efficient service

Competitive, fast and efficient service. After order was placed, delivery and installation was organised quickly and the two hour delivery window was very helpful. Mark and Phil replaced our induction hob with no trouble and took time after testing to show me its features and the registration info required for the extended warranty.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

We were really happy

We were really happy with the price, delivery and the team that delivered our washing machine. They removed the old one, plumbed in the new one. Did it all with care and were really good throughout.

30 October 2026
Rated 5 out of 5 stars

Service and supply to perfection.

From my telephone call to order a Neff Double Oven from a wonderfully helpful and knowledgeable gentleman called Alex to the delivery and fitting by the superbly skilled, efficient and friendly Phil and Tyrese, seven days later. To sum up, service of perfection.
Thank you so much.

2 November 2026
Unprompted review
Rated 2 out of 5 stars

Product fine, delivery delayed, communication poor

Product arrived all fine, eventually, but about a month later than expected, with no communication about that until a few days prior to delivery.

It's a shame as they seemed like friendly people (they rang the day after ordering to check some delivery access constraints) but I'd be lying if I said it was good service. I hope they can improve so this recommendation could be a good one in the future.

They did not reply to e-mails (2 or 3 attempts made) and when rung on the phone, told me they'd call back but did not call back.

I don't particularly mind that it was delayed (it was a backorder and I knew that) but the radio silence was a bit poor.

All else equal I would probably not choose RDO as my first choice, unfortunately.

22 September 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Initial contact gave great advice on the correct integrated fridge freezer to buy. Delivered really quickly and expertly installed by professional and friendly Phil M & Simon. Highly recommended.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Phil M and Simon installed my new…

Phil M and Simon installed my new fridge freezer, taking care with my new kitchen, installed just 4 months ago. They were both very friendly and helpful and even fitted a missing seal which my kitchen installers had failed to fit. I cannot recommend RDO more highly.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Induction hob arrived on time and…

Induction hob arrived on time and within 3 days of ordering. Well packaged, no damage and all correct. Delivery driver from RDO carried it into the house and was friendly and polite.
We were kept informed perfectly- delivery day,then two hours slot, then precise time.
Very impressive.

30 October 2026
Unprompted review

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