Beko condenser dryer, bought before the UK government impose their new rules on dryers. Works really well, shorter drying times than our old dryer, looks great in shiny black finish. We contacted t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top service from Sonic Direct! The purchase process online was very smooth and the price lower than at the usual big chains. I was a bit worried since we've never used Sonic Direct before but honestly... See more
Lovely personal customer service. Everyone we dealt with was keen to make sure our order was sorted out as well as possible, even when there were supply issues which meant we had to change our plans.... See more
Great service from Sonic. Competitive and great knowledge zahair the sales member gave us . We bought the Bosch American fridge . The delivery drivers were fantastic friendly and installed into the ki... See more
Company details
Information provided by various external sources
Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.
Sonic Direct .. Electrically Unbeatable !
Written by the company
- Google Certified Shop & Trust Pilot
- In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
- Trusted Shops
- We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
- Euronics Retailer
- As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
- Investors in People
- As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.
Contact info
Ingleby Road, BD8 9AN, Bradford, United Kingdom
- 01274 575000
- reviews@sonicdirect.co.uk
- www.sonicdirect.co.uk
4.9
Excellent
39k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kurt and Leon were amazing when they…
Kurt and Leon were amazing when they delivered my washer, they saw I was struggling with a newborn and didn't hesitate to get the washer placed exactly where needed
2 November 2026
Never used Sonic before but well worth it
Never used Sonic before but was very pleased with their products, prices and speedy delivery. Would definitely use them again and fully recommend it
2 November 2026
Staff very helpful
Staff very helpful, really quick service, only waited a few minutes and my goods was loaded into my van.. excellent all round..
1 November 2026
Fantastic prices
Fantastic prices, and fast delivery. Arrived when they said it would. Seamless experience.
26 October 2026
Satisfied customer
Easy to order, prompt delivery. No problems at all. Delivery staff polite friendly and helpful.
31 October 2026
Very I.pressed with range on offer.Very…
Very I.pressed with range on offer.Very helpful knowledgeable staff helped us greatly in choosing our new TV.
31 October 2026
I love my fridge freezer from sonic…
I love my fridge freezer from sonic direct. They delivered on time and the guys were very helpful and polite I have ordered somthing else which will be here tomorrow thank you all
31 October 2026
Whole process from ordering to delivery…
Whole process from ordering to delivery was great. Good value product, excellent customer service and next day delivery.
26 October 2026
Not telling customers that what you…
Not telling customers that what you choose a item its not in stock,also warehouse do not tell the shop that your goods are not here that week and you have to wait for stock to arrive the following week .
31 October 2026
no dispute over broken screen on my new…
no dispute over broken screen on my new tv sent a photo to show proof and they exchanged 2 days later without any fuss the even set the new tv up for me at no extra cost ton out of ten
31 October 2026
The services and delivery was on point…
The services and delivery was on point and as agreed 👍👍 💯💯
26 October 2026
The customer service within sales and…
The customer service within sales and the checkout and warehouse was all polite and fast very helpful
31 October 2026
Brilliantly done delivery by Sandeep…
Brilliantly done delivery by Sandeep and maciej was excellent
3 November 2026
Unprompted review
American Fridge Freezer
This is the first time ive used this company and i am more than happy eith them
30 October 2026
Late delivery On a Sunday evening over 1 hour late and i had some one specially came to receive washer in kichen as i am elderiy and paid 30 pounds delivery
Delivery 1 hour late on Sunday evening i had family come to help me but paying 30 pounds for it was a bit much for your unreliable service
25 October 2026
Reply from Sonic Direct
Hi Jacqueline,
Thank you for the feedback.
I am sorry to hear that your delivery was slightly delayed, please accept our apologies.
I have asked our customer service team to contact yourself in regards to this.
Thank you
Helpful sales person assisted me with…
Helpful sales person assisted me with choosing a new washing machine. Delivery guys Minde and Stuart P installed the new machine quickly and were friendly and gave me some good advice to prevent further breakdown of washing machines.
30 October 2026
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