The customer services team were 5-Stars. We had a tricky situation where an expensive amp wasn’t working. Customer services shipped us an alternative amp at cost even though we had held the original... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a 7.1 in wall and ceiling speaker set up from the specialist audio company. Although I did the research for the set-up myself, they had everything I asked for, at the best price I could find... See more
Company replied
First time I have tried using this company, delivery was on time and everything as expected. My builder put up the speakers and cabling to the Amp without any issues. The sound quality is perfect! It... See more
Company replied
We got in touch with Specialist Audio when we were asked by our client to install some wireless speakers as part of an office refurbishment. Our usual wholesaler wasn't able to help with the informati... See more
Company replied
Company details
- #1 of 40 best companies in Hi-fi shop
- #1 of 23 best companies in Audio-visual equipment supplier
- #3 of 190 best companies in Electronics store
- #1 of 9 best companies in Home Theatre Shop
- #1 of 31 best companies in Home audio shop
About The Specialist Audio Company Limited
Written by the company
The Specialist Audio Company is at the forefront of high quality home audio and architectural speaker systems. We are dedicated to helping our customers plan, purchase, and install fantastic products for everyday audio enjoyment, and we pride ourselves on our outstanding customer service. We’re particularly focused on providing integrated audio solutions which allow our customers to enjoy music, movies, gaming and sports in high quality with minimal impact on interiors.
To ensure our customers get the very best shopping experience and assistance for their project, The Specialist Audio Company operates a number of websites to cater for individual requirements.
Ceiling-Speakers.co.uk is dedicated to helping clients build high quality integrated home entertainment systems for music, film and gaming. It provides the UK's definitive resource to help you plan, purchase, install, setup and enjoy a range of quality home audio solutions. Our highly experienced team of experts, along with our carefully curated product line-up, will help you achieve audio nirvana regardless of your product knowledge.
CeilingSpeakerWorld.co.uk is quite possibly the UK’s best online retail store for custom installation speakers, multi-room audio equipment, and home cinema products. If you already know which combination of products you need, then Ceiling Speaker World is the place to visit, with its extensive product catalogue from quality manufacturers, competitive prices, package deals, and large stocks available for free next day delivery.
SpeakerPoint.co.uk is home to all things audio for the home, garden, and on the move. With an extensive product catalogue consisting of great products from quality manufacturers, hard to beat competitive prices, great value package deals, and free next day delivery, Speakerpoint is the perfect place to browse for your next audio purchase.
The Specialist Audio Company is proud to be a Sonos Platinum Dealer, and we know their products inside and out. In fact, all our staff use Sonos in their own homes! So when you buy Sonos products from us, you know you’re getting the very best advice and professional aftersales support.
Contact info
Plough Lane Studios, 7 Plough Lane, TW11 9BN, Teddington, United Kingdom
- 01932 505124
- sales@specialist-audio.co.uk
- www.ceiling-speakers.co.uk
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impeccable customer service from Tom
Amazing customer service from Tom
I’d ordered something that I thought I needed for my speaker setup, and Tom actually reached out to me personally to let me know it wasn’t required and that I didn’t need to spend the extra money.
Honestly, you don’t get customer service like that very often. He could have easily let the order go through, but instead took the time to contact me and explain what I actually needed.
Really genuine, helpful service and massively appreciated. Tom is an absolute credit to the company and I’d happily buy from them again.
Thanks again Tom!
4 September 2026
Unprompted review
Fast delivery
Fast delivery, and good advice on products to go alongside my purchase.
17 August 2026
Unprompted review
Reply from The Specialist Audio Company Limited
Hi Mo
Thank you for taking the time to leave us a review. We're pleased to hear that you had a smooth experience shopping with us again, and we hope you enjoy your new speakers.
Kind regards
The Specialist Audio Company
In ceiling speakers
I had many questions about my setup and the team were very helpful in advising on the best approach for my space.
12 August 2026
Reply from The Specialist Audio Company Limited
Hi James
Many thanks for taking the time to leave us a review. We're really pleased to hear that you're enjoying the system recommended. And that you had a good experience shopping with us. Helping customers achieve great sounding, immersive home audio systems is our number one goal, so I'm glad we could help.
Kind regards
The Specialist Audio Company
Great company to deal with
Great company to deal with. Special Audio Company Limited supplied me with some ceiling mounts for my speakers and the whole process was quick, straightforward and hassle-free.
Really helpful, easy to deal with and excellent service. Would definitely use them again. Highly recommended.
11 August 2026
Unprompted review
Reply from The Specialist Audio Company Limited
Hi Joe
Thank you for taking the time to leave us a review. We're pleased to hear that you had a smooth experience shopping with us, and we hope you enjoy your new speaker brackets for those Sonos speakers, as part of your new install. .
Kind regards
The Specialist Audio Company
In stock great price and no fuss…
In stock great price and no fuss delivery . Order to delivery was seamless . Would highly recommend .
4 August 2026
Reply from The Specialist Audio Company Limited
Hi Piyush
Many thanks for taking the time to leave us a review. We're very pleased to hear that you had a good experience shopping with us. And we hope you enjoy your outdoor speakers.
Kind regards
The Specialist Audio Company
Recieved very helpful advice from Jason…
Recieved very helpful advice from Jason when enquiring about ceiling speakers for my lounge and kitchen. Everything was shipped and delivered quickly. Incredibly helpful and excellent service, highly recommend
14 July 2026
Reply from The Specialist Audio Company Limited
Hi Doug,
Thank you for taking time to leave us a review. As always we are only too pleased to help where we can, very good luck with the ongoing project.
regards
The Specialist Audio Company
DAHLI 7.1 in wall and ceiling…
I bought a 7.1 in wall and ceiling speaker set up from the specialist audio company. Although I did the research for the set-up myself, they had everything I asked for, at the best price I could find. They offered sound advice on cabling etc and they double checked the order to confirm I was happy before sending out. Delivery was very fast. I'll be buying from here again.
11 September 2025
Reply from The Specialist Audio Company Limited
Hi Kenny
Thank you for taking the time to leave us a review. We're pleased to hear that you had a smooth experience shopping with us again, and we hope you enjoy your new speakers.
Kind regards
The Specialist Audio Company
Quick delivery and great advice.
2 June 2026
Reply from The Specialist Audio Company Limited
Hi Rob
Thank you for taking the time to leave us a review. We're pleased to hear that you had a smooth experience shopping with us, and we hope you enjoy your new speaker.
Kind regards
The Specialist Audio Company
Fantastic service
Fantastic service, advise and equipment.
I've used them before and a great team to deal with, thank you.
26 May 2026
Reply from The Specialist Audio Company Limited
Hi Jonathan
Thank you for taking the time to leave us a review. And thank you for your business again. We hope you enjoy your latest speakers purchase, and we look forward to helping again in the future.
Kind regards
The Specialist Audio Company
Great customer service
Bought a Lithe in ceiling speaker. Came within 2 days. The supplied transformer wasn’t happy and kept tripping the electrics. Called the store and replacement transformer came the next day. Great service. Thank you!
21 May 2026
Unprompted review
Reply from The Specialist Audio Company Limited
Hi Manpreet,
And many thanks for taking time to leave a review it is very much appreciated. We all would love to live in a world where things don't go wrong, but from time to time things do happen, and we have to sort as best as we can. We hope you enjoy your new speakers now for many years to come now, and if anything else in the future please feel free to contact us again .
regards
The Specialist Audio Company
Very useful website
Very useful website with wide range of choices in this specialist area.
Order arrived quickly and well packaged.
15 April 2026
Unprompted review
Reply from The Specialist Audio Company Limited
Hi Tim
Many thanks for taking the time to leave us a review.
Kind regards
The Specialist Audio Company
First class delivery service.
27 April 2026
Reply from The Specialist Audio Company Limited
Hi Andrew
Thank you for taking the time to leave us a review. We're pleased to hear that you had a smooth experience shopping with us, and we hope you enjoy your new speaker.
Kind regards
The Specialist Audio Company
Repeat Order
This is my third ceiling speaker and the quality of the products is first class. Helpful advice available and prompt delivery service. What more could I want.
1 May 2026
Unprompted review
Reply from The Specialist Audio Company Limited
Hi Ray
Thank you for taking the time to leave us a review. And thank you for your business again. We hope you enjoy your latest speaker purchase, and we look forward to helping again in the future.
Kind regards
The Specialist Audio Company
It’s really easy to give a five star…
It’s really easy to give a five star review when everything on an order’s gone smoothly. What really matters is what happens when things don’t go to plan.
The speaker I ordered turned up battered and damaged which was frustrating, but an hour later a replacement was on the way. I’d buy again, this experience has given me more confidence in the company than if everything had just gone swimmingly in the first place. Thanks!
24 April 2026
Unprompted review
Reply from The Specialist Audio Company Limited
Hi Lawrence,
And many thanks for taking time to leave a review it is very much appreciated. We all would love to live in a world where things don't go wrong, but from time to time things do happen, and we have to sort as best as we can. We hope you enjoy your new speakers for many years to come now, and if anything else in the future please feel free to contact us again .
regards
The Specialist Audio Company
Reply from The Specialist Audio Company Limited
Hi Michael
Thank you for taking the time to leave us a review. We're pleased to hear that you had a smooth experience shopping with us, and we hope you enjoy your new speaker.
Kind regards
The Specialist Audio Company
Just very good in every way
23 February 2026
Reply from The Specialist Audio Company Limited
Hi Sarah
Many thanks for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us, and we hope to be able to help again in the future.
Kind regards
Reply from The Specialist Audio Company Limited
Hi Brian
Many thanks for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us, and we hope to be able to help again in the future.
Kind regards
brilliant deals and prices
brilliant, fantastic delivery can't ask for more from a real good specialist audio company
26 March 2026
Reply from The Specialist Audio Company Limited
Hi Anth
Many thanks for taking the time to leave us a review. We're pleased to hear that you're happy with your purchase.
Kind regards
The Specialist Audio Company
Best price, great service, trouble free.
Cheapest I found on the web for a Sonos era 100. Quick and easy ordering, was delivered a couple of days later. Updated by email at every stage. Would definitely buy from here again.
26 March 2026
Reply from The Specialist Audio Company Limited
Hi Matthew
Many thanks for taking the time to leave us a review. We're pleased to hear that you're happy with your purchase.
Kind regards
The Specialist Audio Company
Easy and excellent
Very easy to search and order the products I needed. Delivery was on time. Very good first experience, will use again.
26 March 2026
Unprompted review
Reply from The Specialist Audio Company Limited
Hi Lloyd
Many thanks for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us, and we hope to be able to help again in the future.
Kind regards
The Specialist Audio Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.