Tandem Bank Reviews 

Seamless and quick process, agent advised every step of the way, excellent!

Fantastic really enjoyed my experience with this team very helpful

Overall good service,

The whole service from start to finish was great. The solar fitters worked away all day & the electrician was very tidy & explained everything at the end

Clear and helpful I was guided and all questions answered thank you!

Absolutely awful service from them. I bought a car on finance with them, the car had a head gasket issue after only 2.5 months and only 1000 miles driven (by me). I had to seek immediate intervention as the car had no heat and was causing my windows to fog up, because a third party garage diagnosed it, bare in mind this fault only became noticeable due to the weather change, I'm sure if it was during the winter it would have shown sooner, I just got unfortunate. Tandem tried their absolute hardest to push the fault onto me and pay for the repair. They left me stranded for 3 weeks, refusing to collect and repair even though they legally had to! They then took it 150 miles away from me, their procedure is an independent inspection, but they chose to take it back to the dealership instead and then expect me to pay to travel 150 miles away to collect it. Originally case handler lied on several occasions, they sent me conflicting emails, which were also false, and kept saying they would only reply after 48hours and half they time it was longer than that and just a repeat of what the broker had already told me. Absolutely useless I've now cancelled the contract as I do not want to be involved with a company that tries their hardest to shift blame on an innocent customer!

To update to this, they have also been extremely difficult VT the contract. Every time you call it's a different person and they just say they have to pass it on, no one writes in the notes on your case and to top it off they keep saying my FOS case is ongoing - it is not, it is closed. They say the handler will get back to me but never has, never said a word to me. Can't add names of people unfortunately, even though they should be named and shamed. Never experienced this type of poor customer service from other companies like this. Will actively avoid Tandem at all costs.

Timing and service i am happy and greatfull with the help and quick service i got and pissitieve result

During the update of the app was unable to get email code on line. Rang up customer service who was very helpful and we are now back on track.
Excellent customer service

I am quite surprised that Tandem attracts good reviews. My recent experience has been rather different. I first became a Tandem customer in 2021. I like to shop around financial service providers to get the best rates and at the time, Tandem were highly competitive. In recent months, I have tried to deal with them again and it has been quite painful. Despite the fact the app still appears to know me, successfully progressing through the verification process in order to open a new account has stalled each and every time. "You'll hear from us soon via email" is never the case. You chase a response and still get ignored. When you finally get a response and respond to that, you get ignored again. If you are a brand new customer, perhaps it is plain sailing. I would not choose to pursue another account with Tandem.

Absolutely NOT.
My experience with Tandem Bank has been extremely disappointing. From start to finish, the service has been frustrating and unhelpful.

I was given information that I believe was incorrect or misleading, which resulted in me missing a payment. Instead of helping to resolve the issue, communication was slow and I struggled to get responses within a reasonable timeframe. It felt like I was constantly chasing for updates.

Overall, I found the customer service to be poor and the whole experience to be a waste of time. Based on my experience, I have no intention of using Tandem Bank again.

If you're considering banking with Tandem, I'd recommend thinking carefully. My experience has been incredibly frustrating, and I wouldn't choose to deal with them again.

I had one of the best experiences with Tandem Bank. They handled my claim efficiently and professionally from start to finish. Thanks to their excellent support, I received a full refund of my deposit, as well as compensation in relation to the the faulty car. Their communication was clear throughout the process, and they kept me informed every step of the way. I highly recommend Tandem Bank for their outstanding customer service and commitment to resolving customer issues fairly.

Won't allow an increase in direct debit. I have a loan with tandem bank and wish to double my monthly repayments. Apparently this is not something they can accommodate.

UPDATE: I don’t seem to be able to reply to the reply, but rather than give the same response you give to all the reviews, Tandem Bank, why don’t you actually address the issues raised?

It was very helpful and straight forward with plenty of help on the way

I’m extremely disappointed with how my partial cash ISA transfer has been handled. It had to be requested twice, despite being time‑sensitive, and the delay meant the funding window for my fixed‑rate ISA with another bank was close to shutting. It caused a huge amount of unnecessary stress.

Now that the transfer has finally happened, I’ve discovered it was done in a non‑standard way. As a result, the receiving bank is holding the funds and won’t apply them to my new account until Tandem confirms the money came from my ISA. I’m stuck in limbo because of an error I didn’t create and I'm losing interest accrued on my money.

I’ve repeatedly asked for my complaint to be formally raised, and Tandem is simply ignoring me. No acknowledgement, no progress, no ownership.

I’ve been a customer for years, and I genuinely expected better. Things go wrong sometimes — I understand that — but the real test of any company is how it responds when they do. In this case, Tandem has failed. The customer experience has been dreadful, and I feel completely let down.

EDIT: Note the response from Tandem. Any other company that cares would be asking for more information so they can investigate the issue and put things right. Not Tandem Bank.

Had two wonderful hard working people
so polite and always happy to explain our questions

From the verry start of setting a loan up, I have tried on numerous occasions to get an update, the app won't work for loan customers and the portal errors, each time I call up, Ai tells me my details are wrong and I have to repeat it over again, customer service staff are arrogant and do not listen.I gave up after many attempts, they dismiss you with a text link that again won't work, apparently it's my fault. I just wanted a statement. Seems impossible to get. Shockingly poor service via phone and email.

Very helpful explained well

Great experience , explained in detail and very helpful

Easy to arrange. Very helpful staff on the phone.