The staff are extremely helpful, friendly and professional. Both Caroline Alker and Chloe Seeds couldn’t do enough for me. The communication was just perfect, not too often when there was no requirem... See more
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About Fluent Money
Written by the company
• Secured loans
• Mortgages
• Equity release
• Insurance
• Bridging loans
We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.
At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.
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Contact info
Rivington House, Chorley New Road, Horwich, BL6 5UE, Bolton, United Kingdom
- 01204 472020
- trustpilot@fluentmoney.co.uk
- fluentmoney.co.uk
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Excellent company
Excellent company, helped through every situation that I came across, would highly recommend
Made it easy to apply and kept me…
Made it easy to apply and kept me informed kaitlyn and Thomas thank you
Brilliant service and really helpful.
Brilliant service and really helpful.
Fantastic
Fantastic, fast and efficient service from everyone at fluent money. Thanks to Mason, Rachel, Adil & Mike for there help getting everything sorted and over the line in quick time. Highly recommend this company.
Great Service
The experience was excellent with great communication at all times, all dealt with in a very professional manner with great efficiency. Kaitlyn Hewitt in particular was excellent and kept me updated frequently on progress, extremely polite and a pleasure to deal with.
Very happy with Fluent
Very happy with Fluent and they got me a great deal on my mortgage. Would use them again.
A special mention to Rohan our case…
A special mention to Rohan our case manager and Joseph our Advisor, they were brilliant every step of the way. Nothing was too much trouble and they were knowledgeable and polite throughout. Always touching base with just the right level of correspondence. Thank you guys, thoroughly recommend the service!
1st class customer service
Molly Puckering and Muhammed Hussain were first class during my time with Fluent. Polite, clear communication who always kept me in the loop. A great team generally and would certainly recommend. Thank you for a smooth ride!
Superb service
Jess, Caroline and everyone at Fluent made the whole re-mortgage process very straightforward for us. Thank you!
Rohan provided great advice and…
Rohan provided great advice and guidance ask the way through our remortgage process. Both him and Sam were great. Good communication and check ins with us. Old school proper customer service. Thank you
Had a great experience using Fluent…
Had a great experience using Fluent Money, Rohan Sagar was on it all the time making sure everything was exactly where it needed to be. Fantastic Service, thank you!
The staff are extremely helpful
The staff are extremely helpful, friendly and professional. Both Kaitlyn Hewitt and Nick Binkscouldn’t do enough for me. The communication was just perfect, not too often when there was no requirement and not too sparse so you didn’t know what was happening. The whole process was just fantastic.
Highly recommended on the basis of the people I was dealing with.
Fantastic company I have now been with…
Fantastic company I have now been with them for the past five years for both my original mortgage and remortgage. They are simply brilliant in every way. The communications are awesome and never leave you feeling like you’re on this on your own. Thank you
Excellent service and good customer care
Excellent service and good customer care
Highly recommend
This is the second time I have used Fluent and,;although they provided a great service the first time round, they have certainly made major improvements to the process of getting a mortgage. Everything is automated to a great extent and done online. Communication and updates are relevant and they coordinate well between all parties, banks, conveyancer and estate .
agent. More importantly there is always someone who will answer your calls. Highly recommend.
I had the most incredible customer…
I had the most incredible customer experience by Michael and Callum at Fluent. They were both informative every step of the way and would recommend Fluent above and beyond any mortgage broker and I went through a few in the last few months and by far this was the best service. Thanks again for your support.
I would highly recommend
I have used fluent money twice over the last 5 years and can say that I’ve been very impressed with the service on both occasions. They are helpful thorough and keep everything moving through the mortgage journey. I have recommended to many friends and would not hesitate to use them again. The app is really useful too.
Excellent customer service
Both my adviser and my case manager were incredibly helpful, efficient and friendly. The whole process for my 2nd charge mortgage took less than 2 weeks and the product I was recommended fitted exactly what I required. Highly recommended
Remortgage - Great Service
This is the second time I've used Fluent to remortgage. The process is straightforward, they keep you updated at every stage and are very helpful.
I had the pleasure of dealing with…
I had the pleasure of dealing with Donna Rushton and Uvais Malji.
During the process of my mortgage application I found them both to be friendly and very efficient. They kept the process flowing by contacting Pepper money and Arrow Conveyancing at every stage for updates. At one point the completion date had passed and I had not heard from Arrow with an explanation why it had not completed. Donna dealt with it straight away and pushed for completion which happened very soon afterwards. I can't thank them enough for everything they did. I felt valued and supported right through. Both Donna and Uvais are a credit to your company and I would highly recommend you to anyone looking for these services.
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