Fluent Money Reviews 

9,962
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,862 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are incredibly helpful, professional, and genuinely supportive throughout the entire mortgage process. Consumers consistently praise the fast communication, efficient service, and seamless user experience, noting that knowledgeable advisors make complex mortgage steps very easy to understand and navigate. However, some customers also noted having to chase staff for updates, facing occasional communication gaps, or dealing with persistent phone calls regarding additional insurance services. A few reviewers additionally mentioned experiencing minor delays, backlog issues, or frustrating requests for endless documents during their application journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, friendly, and... See more

Service

Clients share positive opinions on service, noting that advisors are helpful, friendly, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors and case managers are... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is straightforward,... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are extremely helpful, friendly and professional. Both Caroline Alker and Chloe Seeds couldn’t do enough for me. The communication was just perfect, not too often when there was no requirem... See more

Rated 5 out of 5 stars

Right from my first phone enquiry through to mortgage completion date I was kept fully informed by both members of Fluent Money’s team who were assigned to my case Daniel Higson and Rohan Sagar.... See more

Rated 5 out of 5 stars

This is the second time I’ve used Fluent money and both times they have been exceptional with their customer service. I cannot praise them enough. They gave support every step of the way and always k... See more

Rated 5 out of 5 stars

From start to finish your colleagues took the time and care to ensure the process went as smooth as possible.In our case it didn’t not as a result of fluent money .From the start talking to Raul ,the... See more


Company details

  1. Financial Institution
  2. Finance broker
  3. Insurance broker
  4. Mortgage broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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4.9

All reviews

(9,962)

1,724 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic, fast and efficient service from everyone at fluent money. Thanks to Mason, Rachel, Adil & Mike for there help getting everything sorted and over the line in quick time. Highly recommend this company.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The experience was excellent with great communication at all times, all dealt with in a very professional manner with great efficiency. Kaitlyn Hewitt in particular was excellent and kept me updated frequently on progress, extremely polite and a pleasure to deal with.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

A special mention to Rohan our case…

A special mention to Rohan our case manager and Joseph our Advisor, they were brilliant every step of the way. Nothing was too much trouble and they were knowledgeable and polite throughout. Always touching base with just the right level of correspondence. Thank you guys, thoroughly recommend the service!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

1st class customer service

Molly Puckering and Muhammed Hussain were first class during my time with Fluent. Polite, clear communication who always kept me in the loop. A great team generally and would certainly recommend. Thank you for a smooth ride!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Jess, Caroline and everyone at Fluent made the whole re-mortgage process very straightforward for us. Thank you!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Rohan provided great advice and…

Rohan provided great advice and guidance ask the way through our remortgage process. Both him and Sam were great. Good communication and check ins with us. Old school proper customer service. Thank you

3 September 2026
Unprompted review
Rated 5 out of 5 stars

The staff are extremely helpful

The staff are extremely helpful, friendly and professional. Both Kaitlyn Hewitt and Nick Binkscouldn’t do enough for me. The communication was just perfect, not too often when there was no requirement and not too sparse so you didn’t know what was happening. The whole process was just fantastic.
Highly recommended on the basis of the people I was dealing with.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company I have now been with…

Fantastic company I have now been with them for the past five years for both my original mortgage and remortgage. They are simply brilliant in every way. The communications are awesome and never leave you feeling like you’re on this on your own. Thank you

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This is the second time I have used Fluent and,;although they provided a great service the first time round, they have certainly made major improvements to the process of getting a mortgage. Everything is automated to a great extent and done online. Communication and updates are relevant and they coordinate well between all parties, banks, conveyancer and estate .
agent. More importantly there is always someone who will answer your calls. Highly recommend.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I had the most incredible customer…

I had the most incredible customer experience by Michael and Callum at Fluent. They were both informative every step of the way and would recommend Fluent above and beyond any mortgage broker and I went through a few in the last few months and by far this was the best service. Thanks again for your support.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend

I have used fluent money twice over the last 5 years and can say that I’ve been very impressed with the service on both occasions. They are helpful thorough and keep everything moving through the mortgage journey. I have recommended to many friends and would not hesitate to use them again. The app is really useful too.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Both my adviser and my case manager were incredibly helpful, efficient and friendly. The whole process for my 2nd charge mortgage took less than 2 weeks and the product I was recommended fitted exactly what I required. Highly recommended

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage - Great Service

This is the second time I've used Fluent to remortgage. The process is straightforward, they keep you updated at every stage and are very helpful.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with…

I had the pleasure of dealing with Donna Rushton and Uvais Malji.
During the process of my mortgage application I found them both to be friendly and very efficient. They kept the process flowing by contacting Pepper money and Arrow Conveyancing at every stage for updates. At one point the completion date had passed and I had not heard from Arrow with an explanation why it had not completed. Donna dealt with it straight away and pushed for completion which happened very soon afterwards. I can't thank them enough for everything they did. I felt valued and supported right through. Both Donna and Uvais are a credit to your company and I would highly recommend you to anyone looking for these services.

4 August 2026
Unprompted review

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