Seamless experience from start to finish! From a quick online enquiry on a Monday evening to the application being agreed by Friday and funds paid out on the Monday. Billy Westbrook put us at ease fro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #34 of 89 best companies in Mortgage broker
- #22 of 99 best companies in Finance broker
- #10 of 108 best companies in Financial Institution
- #29 of 175 best companies in Insurance broker
- #5 of 29 best companies in Loan agency
- #22 of 168 best companies in Non-bank financial service
Written by the company
Loans & Mortgages made simple. Find the best loan or mortgage for you.
Contact info
Loan.co.uk, Bourne Gardens, Office 9, Exeter Park Road, BH2 5BD, Bournemouth, United Kingdom
- 0800 131 0280
- welcome@loan.co.uk
- loan.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Billy and Alex were so helpful from…
Billy and Alex were so helpful from beginning to end of the process, they are professional, knowledgeable, friendly and put you at ease straight away - they have honestly changed my family’s life ! We were existing before and now the future is bright - one monthly payment instead of drowning in debt with no light at the end of the tunnel. We honestly can’t Thankyou enough, the whole process only took a few weeks from start to finish - seamless and so slick - so easy to follow. I would highly recommend this service. Best wishes Dawn
Good communication from Lucy
Both Jodie and Alex were extremely…
Both Jodie and Alex were extremely helpful and made the whole process simple and stress free.
Stress free
Trying to find a "good deal" was throwing up multiple options and not having the time to wade through them I put my trust in Loan..good choice from 1st contact to offer recieved was less than a week.
Every call was handled well and quickly every question answered well done to all.
Lisa was amazing from start to finish
Lisa was amazing from start to finish. Excellent communication and kept me informed throughout the process. I would highly recommend this company they make the whole process easy and streamlined. Thank you
Very supportive team
Very supportive team, happy to answer all questions, great advisors
Simple and effortless
Simple online application, fast,efficient and very helpstaff from start to finish.
I had good experience with loan staff
I had good experience with loan staff
They were experience
Good understanding situation of the client good approach
Super Helpful
Josh and Kari have been so helpful at guiding us through the whole process, as first time buyers.
Excellent service ,very polite and…
Excellent service ,very polite and helpful kept in contact with us 👍🏽
From the start everyone was helpful and…
From the start everyone was helpful and explained everything we needed to know. Compared to other companies the service sold itself and I never felt pressured or pushed into the product offered.
The whole process was smooth …..
The whole process was so smooth start to finish. Really feel the service was fab and would highly recommend. Thanks to Lisa Vipond who went above and beyond to make things feels smooth and not stressful for us at all.
A Peebles
Great experience
Moheen Iqbal and Darren were great. They made the process easy for us. I'd definitely recommend them.
The hole process was maid easy and…
The hole process was maid easy and cristal clear by the team.
Would definitely recommend 100%…
Would definitely recommend 100% communication was fantastic and every member of the team were very helpful and knowledgeable about our application
I would like to thank Sariah for…
I would like to thank Sariah for helping guide us through this whole application she was calming and understanding and helped every step of the way unbelievable professionalism.But also to all the staff I spoke to throughout. Thank you all for your patience and guidance.Kind Regards Craig
I talked to a lovely chap who was…
I talked to a lovely chap who was explained everything well and answered all my questions. He was professional, efficient and knowledgeable. I'd recommend this service to anyone who needed to sort a mortgage out.
amazing
it was great they were very helpful explained everything very well and was reasonably quick very happy with service
Very friendly and helpful approach and…
Very friendly and helpful approach and easy communication
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.