We were a bit apprehensive going into this. But we needn't have worried. It was a bit of a longer process than we originally thought, but this was explained well and made sense as to why. We were co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process was painless, even when things needed to be explained or evidenced we were assured through it and nothing was too much trouble. Stefan and Sophie were helpful throughout the process... See more
Company replied
I was a bit stressed about applying for a loan, but this company made the entire process incredibly simple. The online application took less than 15 minutes, and the approval came through much faster... See more
Company replied
I love Believe Loans. From my first conversation with Annaliese, I felt respected and cared about. No-one likes talking about money issues, but I was treated with consideration and sensitivity. Eva w... See more
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Company details
- #19 of 168 best companies in Non-bank financial service
- #19 of 99 best companies in Finance broker
- #8 of 108 best companies in Financial Institution
- #4 of 29 best companies in Loan agency
- #33 of 89 best companies in Mortgage broker
About Believe Loans
Written by the company
Believe in a better loan!
Part of the Believe Money Group, we have access to hundreds of products and specialist lenders, the team at Believe Loans is fully qualified and focused on providing the best advice and support whatever your situation.
We source from a panel of the UK's best finance lenders which enables us to offer competitive and low rate loans and with specialist lenders to help with even the most difficult of cases. We Believe we'll help get you the right loan.
Our team of experienced advisers and case managers will guide you through the entire process from start to finish and with your own dedcated case manager, we will make sure you have a great experience.
We pride ourselves on our customer service which is fully supported with our Excellent - 5 Star Trustpilot rating.
Believe in Better
Written by the company
- We'll find the right loan for you!
- Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.
Contact info
Heavens Walk, DN4 5HZ, Doncaster, United Kingdom
- 01302 590 853
- info@believeloans.com
- believeloans.com
4.9
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harrison superb
Harrison who was or key contact throughout engaged with us frequently, he ensured we had the correct information, was honest about any issues in application and was clear about what stage we were up to. There were some delays in the process due to the complexity of the situation, but this was fully explained throughout. At a time where i thought a loan was not possible, believe made it happen. Highly recommended
17 July 2026
Unprompted review
All the staff we dealt with from…
All the staff we dealt with from William, Sian and Brooke were all brilliant, friendly, helpful and understanding. I would highly recommend! Thank you for all your help!
22 July 2026
Reply from Believe Loans
Thank you Nicola for your lovely compliments about William, Sian and Brooke and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.
From start to finish Believe loans have…
From start to finish Believe loans have been great. Many thanks to Harrison Naylor for helping us with our case and making it feel so easy to get through. Dealt with professionally, quickly & so smoothly. Highly recommend. Once again, thanks to Believe Loans & Harrison himself.
22 July 2026
Unprompted review
Reply from Believe Loans
Thank you Devon for the lovely feedback about Harrison and the team. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Dealt with Harrison and great from…
Dealt with Harrison and great from start to finish , constant contact at every step so thank you
7 July 2026
Unprompted review
Reply from Believe Loans
Thank you Robert for the special mention to Harrison and for taking the time to leave this 5 Star review of Believe Loans.
The agents were really nice,but the…
The agents were really nice,but the process took a lot of time.
20 July 2026
Reply from Believe Loans
We pride ourselves on our excellent customer service and are very disappointed to learn that your experience with us was not a positive one. Please be assured that we take all complaints seriously and we value any feedback we receive in relation to your experience with us and endeavour to use this information to improve on our services and our customer’s journey. We have referred your comments to our Compliance team who will contact you directly.
Yasmin was amazing she kept in touch…
Yasmin was amazing she kept in touch every step of the way
All the staff was very helpful and it was a quick turnaround
Would recommend this service
8 May 2026
Unprompted review
Reply from Believe Loans
Thank you Jane for your lovely compliments about Yasmeen and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Both Anna and Mia gave excellent…
Both Anna and Mia gave excellent service everything was explained in clear terms making it easy to understand. Very happy and pleasent when calling with updates. Completion was quick and straight forward. Would recommend
22 July 2026
Reply from Believe Loans
Thank you for your lovely compliments about Anna and Mia and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.
"Excellent
"Excellent, hassle-free experience! Great communication, clear terms, and very helpful staff. Would definitely use again and recommend to others."
22 July 2026
Reply from Believe Loans
Thank you for the recommendation and for taking the time to leave this 5 Star review of Believe Loans.
Amazing company
Was an amazing experience the staff were really helpful and polite.
Easy to talk to
22 July 2026
Reply from Believe Loans
Thank you Gareth for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.
Fast, Smooth and Supportive Service
The entire process was done faster than I initially thought. The team was very supportive through out the process and solved issues or questions I had promptly.
22 July 2026
Reply from Believe Loans
Thank you Muhammad for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.
I cannot fault belive loans they were…
I cannot fault belive loans they were amazing from start to finish, Ben and Georgia were amazing support and answered all our questions quickly and efficiently. They were amazing support throughout the whole process. The application was easy. The service was brilliant.
15 July 2026
Unprompted review
Reply from Believe Loans
Thank you Frances for the compliments to both Ben and Georgia for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.
Sarah worked really hard to help us and…
Sarah worked really hard to help us and we were really pleased with the outcome.Thanks El x
21 July 2026
Unprompted review
Reply from Believe Loans
Thank you Louisa for the special mention to Sarah and for taking the time to leave this 5 Star review of Believe Loans.
Experian loan via believe......
Submitted an application through experian, very professional handled my loan application efficiently and kept me informed throughout.
22 July 2026
Reply from Believe Loans
Thank you Liam for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.
Overall great
After a bit of a breakdown in communication in the middle of the process, overall a speedy and smooth service. Would recommend.
11 June 2026
Unprompted review
Reply from Believe Loans
Thank you Beyhan for your lovely compliments the team at Believe and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Sian was very professional and helpful…
Sian was very professional and helpful from start to finish
15 June 2026
Unprompted review
Reply from Believe Loans
Thank you Vanessa for the special mention to Sian and for taking the time to leave this 5 Star review of Believe Loans.
Reply from Believe Loans
Thank you Tobie - James for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.
Excellent service from Sian would…
Excellent service from Sian would highly recommend
15 June 2026
Unprompted review
Reply from Believe Loans
Thank you Richard for the special mention to Sian and for taking the time to leave this 5 Star review of Believe Loans. We really appreciate the recommendation.
Sarah from Believe loans has been very…
Sarah from Believe loans has been very helpful, she stayed with me step by step until loan’s been secured. My overall experience was amazing and I do appreciate everything about it.
16 July 2026
Unprompted review
Reply from Believe Loans
Thank you Ahmed for the special mention to Sarah and for taking the time to leave this 5 Star review of Believe Loans.
Reply from Believe Loans
Thank you Kevin for the special mention to Amy and for taking the time to leave this 5 Star review of Believe Loans.
The Believe Team
The Believe Team have all been so helpful and knowledgeable.
21 July 2026
Unprompted review
Reply from Believe Loans
Thank you for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.
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