Believe Loans Reviews 

10,700
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,694 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and polite staff for providing clear guidance, answering all questions efficiently, and maintaining smooth communication throughout the entire application process. Many people deeply appreciate the professional, supportive, and friendly approach demonstrated by agents, which helps make complex financial arrangements feel completely stress-free, simple, and straightforward from the very beginning to the final completion. Some reviewers were not happy with occasional communication delays, noting that cases took longer than expected and required extra patience to gather necessary details and secure definitive updates regarding their ongoing progress.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, friendly,... See more

Service

People report positive experiences with service, highlighting that team members are very helpful, friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising agents for being exceptionally... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura was absolutely brilliant throughout the whole process. She kept us informed of every stage of the process and how it would pan out eliviating any fears we had. Being old school and constant stru... See more

Company replied

Rated 5 out of 5 stars

A HUGE thankyou to Madeline Thompson & Sam Saxton at Believe! They have made our whole process straightforward, kept us updated and answered any questions we have quickly and efficiently! They are gre... See more

Company replied

Rated 5 out of 5 stars

This was good experience with you Laura, as left me amazed with the quick, understanding each other from top to bottom. No stress at all, being confident on their job very helpful and understanding my... See more

Company replied

Rated 5 out of 5 stars

Believe Loans have been great in handle my affairs and getting us the offer we wanted. Communication was great and Jimmy my agent was very good in securing the loan for us.we are very happy with t... See more

Company replied


Company details

  1. Non-bank financial service
  2. also in
  3. Finance broker
  4. Financial Institution
  5. Loan agency
  6. Mortgage broker

About Believe Loans

Written by the company

Believe in a Better Loan!

At Believe Loans, part of the Believe Money Group, we're committed to helping people across the UK find the right loan for their individual circumstances. Whether you're looking for a personal loan, debt consolidation loan, secured loan, homeowner loan, or finance for a major purchase, our experienced team is here to provide expert advice and support from start to finish.

As an independent credit broker, we have access to a wide panel of the UK's leading banks, finance companies and specialist lenders. With hundreds of loan products available, we're able to compare a broad range of options to help find a solution that's tailored to your needs. By searching our extensive lender panel, we can often help customers access competitive rates and flexible repayment options, saving valuable time compared to approaching lenders individually.

We understand that everyone's financial situation is different. While some customers have an excellent credit history and are looking for the lowest available rates, others may have experienced missed payments, defaults, County Court Judgments (CCJs), or other credit challenges. Thanks to our relationships with specialist lenders, we can often help customers who may have been declined elsewhere, giving them access to lending options that suit their individual circumstances.

Our team of fully qualified advisers are passionate about delivering honest, professional and personalised advice. Rather than offering a one-size-fits-all approach, we take the time to understand your financial goals before recommending the most suitable loan products available. We believe that making an informed decision starts with clear communication, which is why we'll explain your options in straightforward language without unnecessary jargon.

From your initial enquiry through to completion, you'll have the support of your own dedicated case manager. They'll keep you updated throughout the application process, liaise with lenders on your behalf, answer any questions you have and work hard to ensure everything progresses as quickly and smoothly as possible. Our aim is to make arranging finance simple, stress-free and efficient, while providing the reassurance of expert support whenever you need it.

Whether you're looking to consolidate existing debts, fund home improvements, purchase a new vehicle, cover unexpected expenses or simply secure a more affordable borrowing solution, Believe Loans is here to help. We understand that obtaining finance can sometimes feel daunting, particularly if you've previously struggled with credit, which is why we focus on finding practical solutions rather than obstacles.

Customer satisfaction is at the heart of everything we do. We pride ourselves on delivering exceptional customer service, treating every customer with honesty, respect and professionalism. Our commitment to putting customers first is reflected in our Excellent Trustpilot rating, with many clients praising our knowledgeable advisers, responsive communication and smooth application process.

At Believe Loans, we believe that everyone deserves access to straightforward, transparent financial advice and the opportunity to find the right borrowing solution. By combining access to hundreds of loan products, strong relationships with trusted UK lenders and a dedicated team focused on achieving the best possible outcome, we're proud to help thousands of customers secure finance with confidence.

Why choose Believe Loans?

* Access to hundreds of loan products from leading UK and specialist lenders.

* Competitive rates across a wide range of personal and secured loans.

* Solutions for customers with both good and less-than-perfect credit histories.

* Clear, honest advice with no unnecessary jargon.

* Excellent customer service backed by our 4.9 Star Trustpilot rating.

* Fast, simple online application process with expert support every step of the way.

Believe Loans – Helping You Find the Right Loan with Confidence.

Believe in Better

Written by the company

We'll find the right loan for you!
Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,700)

2,506 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend believe loan

Would highly recommend believe loan, they were great from start to finishes had a little hiccup with one of the lenders, but they were straight on it to find another one, kris the advior was great, brooke the case manager was great to but went on annual leave so sarah took over and she was amazing, she keep me updated with message nearly everyday and the odd phone calls, I couldn't recommend them enough.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

I would like to say a massive thank you…

I would like to say a massive thank you to Brooke at Believe Loans for the outstanding service I received throughout my application.

From start to finish, Brooke was absolutely fantastic. She was friendly, professional, patient and incredibly helpful every step of the way. She made the whole process feel straightforward and stress-free, always taking the time to explain everything clearly and keeping me updated throughout.

What really stood out was how genuinely caring and dedicated she was. Nothing was ever too much trouble, and she really went above and beyond to make sure everything went smoothly.

Brooke is an absolute credit to Believe Loans, and I hope her hard work and excellent customer service get the recognition they deserve.

I couldn’t have asked for a better experience. Thank you so much, Brooke! I would highly recommend Believe Loans based on the fantastic service I received. ⭐⭐⭐⭐⭐

5 November 2026
Rated 5 out of 5 stars

I cannot thank the team at believe…

I cannot thank the team at believe loans for their support with my homeowners loan. Both Nick and case manager Jordan have been great throughout explaining everything in the process from start to finish. Highly professional team and would recommend them to anyone thinking of taking a loan out.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Great staff, pleasent experience

Just want to thank Jordan who was my case manager for getting my loan sorted with the minimum fuss! Excellent from start to finish! Highly recommend using believe as a company, all staff i delt with including Sam who was the 1st to contact me were fantastic

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Our journey

Lauren has been outstanding and kept us up to date with all the steps of getting our additional loan. Really can't fault the team from start to finish. Thank you all 😀

5 November 2026
Rated 5 out of 5 stars

I found Believe and my case manager…

I found Believe and my case manager Harrison very supportive and thorough. I was help every step of the way and they endure the loan being offered to me was suitable for me needs. The app was also very easy to use and the communication from my case manager exemplary.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Cant express how highly i recommend…

Cant express how highly i recommend this company. I told them what i was looking for and they gave me exactly that at extremely good rates. My case advisor ammabelle was extremely helpfull and professional from start to completion of my loan. The process was also way quicker than expected i applied on the monday and cash was in my bank by friday. A very very positive after trying a few other companys which made me jump through hoops for a few weeks only to offer me products i didnt ask for. I hvery highly reccomend believe to anybody and will most definately be using them again in the future.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Super easy and quick

Super easy and quick. Sian Bainbridge was amazing, friendly and extremely professional and knowledgeable. Not only her but all the team from the first contact, advising the best options and products. Strongly recommend. Thank you all.

2 November 2026
Unprompted review
Rated 5 out of 5 stars

This is a great service

This is a great service, your assigned your own case worker and they keep in touch every step of the way. Would recommend them to anyone.

3 November 2026
Rated 5 out of 5 stars

**⭐⭐⭐⭐⭐ Excellent Service from Laura…

**⭐⭐⭐⭐⭐ Excellent Service from Laura and Believe Loans**

I had a fantastic experience with Believe Loans, and I would especially like to thank Laura for her outstanding support throughout the process.

From our first conversation, Laura was professional, friendly, and incredibly helpful. She took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful process feel straightforward and hassle-free. Her communication was excellent, and I always felt informed and supported every step of the way.

What stood out most was Laura's genuine commitment to providing great customer service. She was approachable, patient, and always willing to go the extra mile to ensure everything was handled efficiently.

I would highly recommend Believe Loans to anyone looking for a trustworthy and professional service. Thank you, Laura, for making the experience so positive.

**5 stars - thoroughly deserved!** ⭐⭐⭐⭐⭐

2 November 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Ravishangar for such a glowing review of Believe Loans. Thank you for the lovely feedback about Laura and the team. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

I had a great experience with Believe…

I had a great experience with Believe Loans for my secured loan application. I strongly advise them.

4 November 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you for the recommendation Dr Saeed, and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Very happy

Very happy! Laura was great and very helpful.

28 October 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Sean for the special mention to Laura, and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Sarah Foster

Sarah Foster, was a fantastic help. She thoroughly explained whole process of what was needed to apply for our loan. She was friendly, helpful & kept in touch on any updates.

16 July 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Olwyn for the lovely feedback about Sarah. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Very good customer service

Very good customer service, very polite and professional, talk you through the whole process in a way that you understand

4 November 2026
Believe Loans logo

Reply from Believe Loans

Thank you Dominic for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided, very helpful, explained everything as we went along.
Easy emails to read , everything bullet pointed so each task was easy to tick off.
The adviser we had was very helpful and Friendly, understanding because we are not well , she made sure every effort was made to make us as comfortable dealing with everything as she could , would absolutely recommend this company. Thank you all for your help !!

4 November 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Mrs Hodges for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

Rated 5 out of 5 stars

Lucia was extremely helpful and was…

Lucia was extremely helpful and was always on the ball. She helped us through the process and couldn’t have ask for someone else to help us.

12 October 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Warrick for the compliments to Lucia for their excellent service, and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Great from beginning to end

Great from beginning to the end! Really put the work in for us.

4 November 2026
Believe Loans logo

Reply from Believe Loans

Thank you Cheri for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

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