A very difficult case to place, the client had 1 years accounts only returned back living in the UK 18 months ago! App submitted 4pm case underwritten signed off and valuation booked 8.25am the follow... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All of the team that assisted me with application from Pre app enquiry to completion were fantastic. Always patient and happy to guide me through the application process etc. When uploading docs / i... See more
Company replied
Had my secured loan with Pepper Money for some time now and find them very good. Great customer service, very friendly. When my dog passed away and had significant vet expenses, i missed a payment and... See more
Company replied
Thank you pepper money uk for completing on a non standard loan transaction. Our ages limited our options with other lenders. However we would of liked better communication from the solicitors, that... See more
Company replied
Company details
- #8 of 25 best companies in Mortgage Lender
- #34 of 104 best companies in Alternative Financial Services
- #65 of 169 best companies in Non-bank financial service
Written by the company
At Pepper Money we’re redefining lending norms, looking for a reason to offer help, rather than refuse it. So if you’re looking for a mortgage lender with the expertise and the experience to make sensible lending decisions, look no further. Discover more about us here: www.pepper.money
Contact info
4 Capital Quarter, Tyndall St, CF10 4BZ, Cardiff, United Kingdom
- 03333 701 102
- TPSupport@pepper.money
- pepper.money
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 24 hours
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it should be a dam 0 right please dont…
it should be a dam 0 right please dont use these scum bags they are saying ive had 6missed payments this year that is total bull💩 and i have threatened them with legal action and they just dont care so now ive asked to exculate it to the hight court for damages and costs i will be instructing high court balifes to attend there company for a court order of £20.000 payment
5 September 2026
Unprompted review
The service was very good and fast.
3 September 2026
Reply from Pepper Money UK
Thank you for your feedback, Paul. It's fantastic to hear you received fast and efficient service throughout the process.
Reply from Pepper Money UK
Thank you for your feedback, Bev. We're glad you were kept well informed throughout the process, with clear updates at every stage.
Another really good experience with…
Another really good experience with Pepper - very helpful approach to underwriting with good communication with the case manager. Case requirements were clear and good time from application to offer.
2 September 2026
Reply from Pepper Money UK
Thank you for your feedback, Ryan. It's brilliant to hear you've had another positive experience with Pepper.
We're pleased that our underwriting approach, clear case requirements, and strong communication from your case manager helped keep everything moving smoothly from application through to offer. We appreciate your continued support.
Reply from Pepper Money UK
Thank you for your feedback, Neil. It's brilliant that you received your offer in less than a month.
We know how important speed and certainty are, so we’re delighted the process progressed efficiently and delivered the outcome you needed.
From the initial discussion to the…
From the initial discussion to the production of the offer, the process was very straight forward and clear in terms of what was required to support the application. The system was easy to use and a common sense approach was adopted when assessing clients background and requirements
2 September 2026
Reply from Pepper Money UK
Thank you for your feedback, Barry. It's fantastic to hear the journey from initial discussion through to offer was straightforward, with clear guidance on what was needed at every stage.
We’re pleased the system was easy to use and that our common-sense approach to assessing your clients’ circumstances and requirements helped create a positive experience.
Reply from Pepper Money UK
Thank you for your feedback, Andrew. It's great to hear we could help get a difficult case through to offer so quickly.
Supporting more complex cases with a practical, common-sense approach is exactly what we aim to do, so it’s wonderful to know we delivered the outcome you needed.
From start to finish the process was…
From start to finish the process was easy, and clear.
31 August 2026
Reply from Pepper Money UK
Thank you for your feedback, Peter. It's fantastic to hear the process felt easy and clear from start to finish.
We’re delighted everything progressed smoothly and that you felt informed throughout your journey with us. Thank you for taking the time to share your experience.
TheThe portal is user-friendly and the turnaround time is very quick portal is user-friendly and the…
The portal is user-friendly and the turnaround time is very quick.
28 August 2026
Reply from Pepper Money UK
Thank you for your feedback, Shuai. It's great to hear you found the portal easy to use and benefited from our quick turnaround times.
Providing a straightforward experience and keeping cases moving efficiently is important to us, so we're glad it made a positive difference.
Straightforward and easy to work…
Straightforward and easy to work through. Collaboratively working with partners
24 August 2026
Reply from Pepper Money UK
Thank you for your review, Diana. We're delighted to hear everything felt straightforward and easy to navigate. Knowing you had such a positive experience means a lot to us. Thank you for taking the time to leave a review.
It was a very efficient service and…
It was a very efficient service and communication was excellent by email and telephone.
The only reason for not five stars is that I was asked for the same information many times over even though I had sent it the first time.
24 August 2026
Reply from Pepper Money UK
Thank you for your review, Samantha. We're delighted to hear you found the service efficient and that our communication by phone and email was excellent throughout. We also appreciate your feedback, as it helps us continue improving the experience we provide. Thank you for taking the time to share your thoughts.
I had a great experience with the…
I had a great experience with the service I received while arranging our mortgage. They were professional, helpful, and kept us informed throughout the whole process. Everything was explained clearly, and they made what could have been a stressful process feel straightforward and easy. I’m very grateful for their support and would happily recommend them to anyone looking for help with their mortgage.
24 August 2026
Reply from Pepper Money UK
Thank you for your review, Ndey Yassin Jeng. We're thrilled to hear our team could make what can often feel like a daunting process much easier. It's great to know you felt informed, looked after, and able to move forward with confidence. Thank you for sharing your experience and for your recommendation.
Reply from Pepper Money UK
Thank you for your review. We're delighted to hear you found the process straightforward and experienced good service throughout. Thank you for taking the time to share your feedback.
Very pleased with the speed of the…
Very pleased with the speed of the updates, and Pepper's willingness - so it seems, to me - to wish to get a case to offer!
28 August 2026
Reply from Pepper Money UK
Thank you for your review, Philip. We're delighted to hear you were pleased with the speed of our updates. It's especially rewarding to know you felt our team was committed to helping the case move forward and reach a positive outcome.
Mortgage application
The underwriting time from application submitted to offer was fantastic. There was real common sense with the underwriter and I was able to speak with her along the way.
28 August 2026
Reply from Pepper Money UK
Thank you for your review, Neil. We're thrilled to hear our underwriting team's common-sense approach made a real difference. Being available to discuss cases directly is something we take pride in, so it's great to know this helped the case progress from application to offer so quickly.
Sam at Pepper Money is always on hand…
Sam at Pepper Money is always on hand to support. The underwriting team at Pepper Money are always available and helpful.
28 August 2026
Reply from Pepper Money UK
Thank you for your review, Peter. We're delighted to hear Sam and our underwriting team have made such a positive difference. It's great to know you've found them helpful, knowledgeable, and always happy to support when needed.
Although quite stressful with paperwork…
Although quite stressful with paperwork we got there in the end and Pepper pulled through for us - thanks
24 August 2026
Reply from Pepper Money UK
Thank you for your review, Willerby Mortgages. We're delighted to hear we could help you reach a positive outcome. We know the paperwork can sometimes feel a little daunting, so it's great to hear our team could support you throughout and help get everything over the line. We look forward to working with you again on the next case.
Reply from Pepper Money UK
Thank you for your review, Nick. We're thrilled to hear you had a great experience with Pepper Money. It's great to know our team kept in touch throughout and worked with you to help keep everything moving smoothly.
I love using Pepper Money as their attitude and approach is brilliant.
I love using Pepper Money as their system is best in the market and talking to the underwriters is the best service they provide.
27 August 2026
Reply from Pepper Money UK
Thank you for your review, Manmeet. We're delighted to hear you value both our platform and the ability to speak directly with our underwriters. Building strong relationships and having real conversations about cases is an important part of what we do, so it's great to know that's making a difference.
I usually like to use Pepper but with…
I usually like to use Pepper but with this case I had to keep chasing, when the UW called no notes were left to advise what was needed. I did speak with Lewis and I must say he was very helpful
27 August 2026
Reply from Pepper Money UK
Thank you for taking your time to leave us a review Samantha. Your feedback is much appreciated and it has been forwarded to one of our colleagues who will get in touch with you soon to understand ways to support you better.
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