Andrew Groves

Thank you for your feedback, Andrew. It's great to hear we could help get a difficult case through to offer so quickly.

Supporting more complex cases with a practical, common-sense approach is exactly what we aim to do, so it’s wonderful to know we delivered the outcome you needed.

Thank you for your review, Andrew. We're delighted to hear the case progressed to an offer quickly. It's great to know we could help keep things moving.

Thank you for your feedback, Andrew. It's brilliant to hear we could help get a difficult case through to offer.

Supporting more complex circumstances is exactly what we’re here for, and we’re delighted we could help achieve a positive outcome. Thank you for taking the time to share your experience.

Hi Andrew,

We're happy our engineer was helpful! Thank you for your positive feedback; we appreciate you taking the time to share.

Best wishes,
Beth — Customer Excellence Specialist

Thank you for your feedback, Andrew. We’re pleased we could help get your difficult case to offer and appreciate you taking the time to share your experience. We always aim to make challenging cases as smooth as possible for our customers.

Hi Andrew,
We appreciate your feedback on our products and underwriting. We're continuously working on improvements to our processes, so hope that you have a better experience in the future.
Thank you, Kensington.

Hi Andrew, thank you for giving us a 5* review! We’re delighted to hear you were pleased with the service you received, and we look forward to supporting you with more client cases in the future.

Many thanks, The Mortgage Lender.

Hi Andrew, we’re delighted to have been able to help. Thanks for the 5- star review.

Many thanks, The Mortgage Lender

Hey Andrew, We’re delighted to have been able to help. Thanks for the 5-star review. Jack

Hey Andrew, we’re delighted to have been able to help. Thanks for the 5-star review.

Hey Andrew, Thanks for taking the time to get in touch about your recent experience with TML. I'm sorry you feel that the process was lengthy. As a specialist lender there are occasions where we may need to request further information and this can sometimes result in an extension to our published timescales. This helps us get the decision right first time. Thanks, Laura

Thanks for the review, great to have our products, sales team and speed of offer all recognised. We look forward to working with you again. Fraser