After first call l got transferred to others. Got text to say problem solved. Called back to report still dropping out and spoke to a man who explained that the problem was the router. He was exceptio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Would have given 5 star but needed to telephone twice to get the issue resolved. This was a little inconvenient as I was front desk/reception of a busy clinic
Company replied
I like that the issues appear to have been resolved. I’m not a fan of not being able to actual ‘speak’ to someone and I’m not so old fashioned but sending an email/ speaking to a bot doesn’t fill me w... See more
Company replied
Complaints team did as little as possible to help me and were only interested in closing the complaint quickly without waiting for me to confirm issue had been resolved. This occurred over past few m... See more
Company replied
Company details
- #91 of 96 best companies in Telecommunications service provider
- #116 of 122 best companies in Business-to-Business service
- #19 of 20 best companies in IT support and services
- #59 of 63 best companies in Internet Service Provider
Written by the company
BT is a leading provider of complete business solutions from broadband and connectivity, through to security and networking for businesses in the UK and across 180 countries globally. Whatever your business, we've got your back with unmatched reliability and dedicated support. For customer support, reach out to us on X: @BTBusinessCare
Contact info
1 Braham Street, E1 8EE, London, United Kingdom
- 0800800152
- business.bt.com
3.7
Average
16k reviews
Asks customers to review
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Good reposnse
4 September 2026
Very Good Staff
2 September 2026
SERVICE WITHDRAWN!
Excellent IT Support with Microsoft Office which they supplied but sadly they have withdrawn BT IT ENHANCED SUPPORT for supposed economic reasons and the person who I know will be deployed elsewhere and his knowledge lost - oh dear do something well and then destroy it!
It was BT's Unique Selling Point and now it is lost and I am free to go elsewhere for less money!!
26 August 2026
I inquired to upgrade my service to…
I inquired to upgrade my service to full fibre. I was told I will get a call back at 9:30. The next day. No one got back to me. I had to spend another hour trying to get back through to you to improve my service.
31 August 2026
I had fibre installed just over a week…
I had fibre installed just over a week ago by BT It was BT500
I’ve been complaining for a week that I’m getting readings of 6mb download
They sent me a new Router which had zero effect and to date no contact regarding Rectification 😡
5 September 2026
Unprompted review
lack of completion-thanks for work so…
lack of completion-thanks for work so far but still needs completing for outgoing calls and internet
4 September 2026
once getting through to a person the…
once getting through to a person the intent was to resolve the issue
this was done perfectly
3 September 2026
He said as straightforward and helpful…
He said as straightforward and helpful and it felt like he wanted to help me.
3 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The person I spoke to was very helpful…
The person I spoke to was very helpful and understood my needs
3 September 2026
Reply from BT Business
Hi Maureen,
We're so pleased to hear that our colleague was very helpful and understood your needs. We truly appreciate your positive feedback!
Best wishes,
Beth — Customer Excellence Specialist
Sales person was very polite
Sales person was very polite, understanding and gave me options.
3 September 2026
Reply from BT Business
Hi Atul,
We're so pleased to hear that our Sales Agent was polite, understanding, and provided you with options. Thank you for your positive feedback!
Best wishes,
Elaine — Customer Excellence Specialist
i has a brilliant experience
i has a brilliant experience - every member of staff i spoke to was helpful and each cared about my problem. Fantastic service.
3 September 2026
Reply from BT Business
Hi Susan,
We're so pleased to hear you had a brilliant experience and that our staff were helpful and cared about your problem. Thank you for your fantastic feedback!
Best wishes,
Elaine — Customer Excellence Specialist
The agent was clued up and actually…
The agent was clued up and actually keen to try and help so got things sorted out efficiently
3 September 2026
Reply from BT Business
Hi Roger,
We appreciate your feedback. We're so glad to hear that our agent was knowledgeable and eager to help, and that things were sorted out efficiently. Thank you for sharing your positive experience!
Best wishes,
Elaine — Customer Excellence Specialist
the person was polite but in the end…
the person was polite but in the end could do nothing other than pass me through to sales
3 September 2026
Reply from BT Business
Hi Jeremy,
We appreciate you sharing your experience. We are sorry that we couldn't resolve your issue immediately and had to transfer you to sales. We are always working to improve our service.
Best wishes,
Elaine — Customer Excellence Specialist
transferred from person to person 40…
transferred from person to person 40 mins later no further forward, unacceptable
4 September 2026
Unprompted review
Appalling service
After transfering to bt for our business phone and broadband , we have been left with limited phone access. After 24 phone calls all over 45 minutes per session we are still without a phone line. Been continually lied to. Complaints nog logged abd occassionally hung up on, i would stay clear of this company. SHOCKING CUSTOMER SERVICR
24 August 2026
Unprompted review
Reply from BT Business
Hi Lana,
We are truly sorry to hear about the significant issues you've faced with your business phone and broadband transfer, and the lack of phone access. We understand your frustration with the repeated calls and the feeling of being misled. We are reviewing this matter to understand what went wrong and prevent similar situations.
We've asked Trustpilot to request more information from you.
When you reply, we’ll contact you to provide assistance.
Best wishes,
Elaine — Customer Excellence Specialist
Fast and efficient
What started as an initial enquiry ended with all my broadband issues being resolved rapidly and the new installation scheduled for just a few days away. Much improved service.
1 September 2026
Reply from BT Business
Hi Richard,
We appreciate you sharing your feedback. We're delighted to hear that your initial enquiry led to a rapid resolution of your broadband issues and that your new installation is scheduled so soon. Thank you!
Best wishes,
Elaine — Customer Excellence Specialist
No follow up
We were rung and asked if everything was ok.
Obviously trying to get us to upgrade somehow.
I described the issues we were having particularly with Webex and was told fixes would be worked out and we would hear from an engineer.
That’s the last we heard from BT
21 August 2026
Reply from BT Business
Hi Julian,
We are truly sorry to hear that the issues you were experiencing, particularly with Webex, were not resolved as promised. We understand your frustration and appreciate you bringing this to our attention.
If you require our assistance, please reach out to us via the following channels:
https://business.forums.bt.com/
https://business.bt.com/help/contact-us-business/
https://www.youtube.com/@btbusinesshelp
Best wishes,
Elaine — Customer Excellence Specialist
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