From the verry start of setting a loan up, I have tried on numerous occasions to get an update, the app won't work for loan customers and the portal errors, each time I call up, Ai tells me my details are wrong and I have to repeat it over again, customer service staff are arrogant and do not listen.I gave up after many attempts, they dismiss you with a text link that again won't work, apparently it's my fault. I just wanted a statement. Seems impossible to get. Shockingly poor service via phone and email.