Aldermore Bank Reviews 

Best 2 year fixed ISA savings rate with monthly interest at time of application for myself and my wife. Subsequent maturing ISA added at same rate. Intuitive application process and follow up from Aldermore was first class.
Would not hesitate to recommend this provider to anyone.

Easy to follow instructions, prompt service, makes investment uncomplicated and with good interest rates on products. Key feature information to download. Have used Aldermore for a n umber of years and they are helpful and courteous when I have had questions.

Opening an account was an easy process and they were there to help if any assistance was needed. Good follow up too.

I have been with Aldermore for five plus years now, very competitive savings rates and great customer support, other reviews claim them to be clunky, where I experienced this I put down to their very efficient and stringent anti-fraud measures, so I would rather them be clunky than be a victim of fraud. A great experience so far.

Easy to open account and quick response to let you know account open and when your monies arrive into account. I would prefer a longer period to fund the account as 14 days is a bit tight when transferring monies from elsewhere.

Having opened an account I realised I had made a mistake, spoke to Kia who help me correct this with her patience.
Brilliant customer service.

Great online Bank with Great Customer Service.

Very poor experience signing up for an account. Clunky, out-dated, unclear and confusing instructions and well below the standard of new banks.

I have had savings with Aldermore Bank for several years and appreciate their often superior savings rates. Their website is clear and easy to use, and both their customer service and communication are excellent.

Wanted to open a cash ISA and Aldermore Bank had the most competitive rate. Account was easy to open on line with email updates along the way.

A very nice, pleasant, smooth experience with online services. Verification and easy, clear understanding information to use. Excellent journey throughout the process. Trust and security is important and feel protected and reassured.

I have been with Aldermore for many years and have been totally satisfied. The staff are polite, helpful, efficient and more than happy to help, especially as I’m not very tech savvy. The website is easy to use and well set out.
An all round excellent experience.

As an existing customer for several years Aldermore often have competitive interest rates along with ease of opening an account via online banking. Terms and Conditions are easy to understand and can be downloaded prior to opening an account so you can read them before committing. Secure email message via the account is quick and simple. ISA electronic transfer instructions are clear an simple to follow. When I have needed to phone Aldermore the staff have always been helpful and friendly providing good customer service. All-in-all a positive experience.

Easy to set up initial account and very user friendly process.

Applied for a business fixed rate bond and received a great interest rate
The application process was thorough but simplistic
A great way to make money without having to do anything

I’ve found Aldermore online business savings account to be very easy to use. No problems whatsoever in the 2 or 3 years I’ve been with them.

very easy application process , very logical with landline help available , which I used briefly and was excellent and quick . Good rates and much easier than going into bank. We will use definitely use again . Website/user experience/customer service all excellent.

I saw the very good reviews on trustpilot so my wife decided to open a ISA and transfer my previous years ISAs to the new Aldermore ISA. I opened an ISA account with Leeds BS.

We found however, they have a very short funding windows of just 14 days. Its almost impossible to transfer ISAs within this time frame. It should be noted Leeds building society gives you 5 weeks to add money to an ISA.

Anyway the rate was good so we decided to open an account and start the transfer process. But we have found things are done rather manually, ie you have fill in forms and post them to Aldermore. This is rather old fashioned and prone to delays. As it has turned out, we sent forms back got letters back about incorrect forms etc etc.

The staff answer calls quickly but are a bit robotic about specific answers to questions. Also sending email through the online account is comletely hit and miss with answers. Some replies just don't answer your question, just vague replies.

So, overall opening account was easy, adding money is slightly complicated, and transferring from other ISAs is very extremely difficult.

After 2 weeks of the account opening we are still no further with a comfirmation about a cach ISA transfer, no further with a stocks and shares ISA transfer and the 14 day funding windows is almost closed!!!. For this reason we have to give this review a 1 star.

I should say the process with Leeds building society was lot easier and sucessful.

Very easy to set up and use. Clear communication in advance of any rate changes. No junk/spam hassles!