I always appreciate how easy it is to find out anything on the Shawbrook website. Options are presented clearly and the instructions to do the option chosen are easy to follow. I like the way things... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Company details
- #17 of 50 best companies in Bank
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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All good
All good, easy website, can contact by phone if required.
Rates are generally close to the top for savings.
21 July 2026
Having dealt with you for many years…
Having dealt with you for many years and having no complaints as the web site is easy to navigate and customer service has always been good .
An app would be helpful though.
21 July 2026
I’ve saved with Shawbrook for many…
I’ve saved with Shawbrook for many years and they are so easy to contact by phone and their website is a doodle to use.
9 June 2026
Great rates of interest
I have been saving with Shawbrook for several years now and have always been happy with the ease of use of the website and the great rates of interest
20 July 2026
A great saving company
A great saving company always great rates only moved for better interest.
1 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have been with Shawbrook a number of…
I have been with Shawbrook a number of years, which I have found them easy to contact and discuss my accounts with.
20 July 2026
Reply from Shawbrook
Hi Reg, thank you for your positive review. We are thrilled to hear about your experience with us. Thank you for saving with Shawbrook.
The fact that the web site is so easy…
The fact that the web site is so easy to use and if you do need to phone you are treated with respect something that is missing from many services'
19 July 2026
Great service and interest rates
Great service and interest rates.
Intuitive, user-friendly website.
I particularly like that all communication is carried out online for maximum privacy and security.
18 July 2026
Very helpful customer support team and…
Very helpful customer support team and everything went smoothly
18 June 2026
Easy, straight forward and competitive
The site is quite easy and straight forward and the rates are competitive.
3 April 2026
It’s easy to manage my account on line
It’s easy to manage my account on line. The website is easy to navigate.
1 July 2026
ISAs with Shawbrook
I have ISA investments with Shawbrook and I found the process of setting them up easy. Shawbrook keep me informed with any information I need.
1 April 2026
Shawbrook have always given good…
Shawbrook have always given good interest rates. Their communication is good and their web site is easy to access.
17 July 2026
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