Aldermore Bank Reviews 

As a long term Aldermore Customer wanted a little help moving a "6 Figure Amount " into a better % acount. The 2 ladies who helped me were a credit to the bank. Your staff training must be excelant.

The design of their web page is very well designed...it is so easy to navigate and visually clear to use even with poor vision !

The availability of being able to 'phone the Aldermore office and get help from their Agent in setting up new investments.

Easy set up. Terms and use instructions made obvious.

It is sooo easy to deal with. And it all works.
Not like a few other banks I could mention

Great bank to deal with. Rates are competitive, systems are efficient and customer service really great. It's nice not to have to go through dozens of AI questions which lead to frustration. Messaging works fine but Aldermore Customer Service answer the phone quickly and are most friendly and helpful. I have had recent experience of app-based providers but found their systems painful in comparison to Aldermore. Highly recommend Aldermore, especially for ISAS.

Clear easy to use interface, competitive interest rates never had any problems depositing money with them or withdrawing money from them

I’ve only just opened an account and it’s not yet completed , but I have used the bank in the past and found them very good to deal with, the only reason for my score is because it’s to soon to make comments when your account is not yet complete, waiting for a ISA to mature to transfer.

It took me quite a long time to complete the application, including 3-4 calls to yourself with queries with the application process.

I don’t think I have ever experienced worse customer service

A genuine company with an excellent and accessible Customer Service, real people/real phone number! Also one of the very few non "Bank of Kowloon" outfits which offers monthly interest and at highly competitive rates, thank you so much!!

Excellent deposit rates, simple to open. Have used previously and a returning customer. Website is so easy to navigate.

Service user excellent, she generated more money for me

absolutely archaic processes that require 7 days of snail mail to do anything, website feels like it was made by a student ten years ago. Not a modern banking experience.

Brilliant service. Offer competitive interest rates. Good communication. Can’t fault them.

I have banked with several better known financial companies and opened an account with Aldermore several years ago. They offer very competitive rates and I have found them a plasure to deal with. I have now transferred several more accounts to Aldermore as they mature simply because I think they are better.

Poor customer service, happy to open accounts but no help to close. Manager unavailable.

The website works very nicely enables you to get to the section of interest to you.To early to comment further just about to fund the account.

Have been with Aldermore quite a long time now.
Savings rates are competitive and fair. Customer phone service people are really helpful too.
Good company to deal with.

If you want to talk to someone don't hold your breath! I've been sat here waiting to talk to someone in Customer Service for for 26 minutes and I'm the first person in the queue! I spoke to them two week ago and was caller number 18 and waited over an hour. So frustrating..... I just don't understand how people can call this good customer service.