Overall not too bad. It certainly cuts through thick branches with ease. The only reason I haven't given five stars is 1) A bit awkward trying to get the chain on, perhaps a two man job 2) with the ex... See more
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Company details
- #179 of 190 best companies in Garden centre
- #25 of 35 best companies in Flower market
- #14 of 16 best companies in Gardener
- #13 of 14 best companies in Garden Allotment
- #43 of 49 best companies in Nursery
- #26 of 29 best companies in Seed Supplier
About Thompson & Morgan
Written by the company
Welcome to the official TrustPilot profile for Thompson & Morgan
Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!
Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.
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Contact info
Poplar Lane, IP8 3BU, Ipswich, United Kingdom
- 0333 400 0033
- ccare@thompson-morgan.com
- www.thompson-morgan.com
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Tiny shrivelled plant
Tiny shrivelled plant, several days late and then to wrong address ....
Fantastic flower the wife loves her new…
Fantastic flower the wife loves her new rose tree. Thank you.☺️
Very disappointed with the plants…
Very disappointed with the plants yellow leaves all out of there packaging quality very poor
Very disappointed in the begonia plants…
Very disappointed in the begonia plants we received end of May. Out of the 24 purchased 6 didn't recover the initial package and transport process. Out of the 18 left and planted in the window boxes not 1 was an apricot shade that we ordered, instead they were white or red.
Furthermore they had a disease which shrivelled the leaves.which ended up with us losing them all.
Something that has never happened before in all the years we've had begonias in the window boxes.
By far the worst plants we have ever purchased. Never again will I purchase anything from this company.
Plants good and healthy and doing well.
Plants good and healthy and doing well.
However from text messages recieved there seams to be a delay in collecting the plants and actual delivery.
You are always reliable and the plants…
You are always reliable and the plants were well packaged and delivered in good time. I look forward to the produce!
Efficient complaint procedure.
Really disappointed that Evri failed to deliver my plants, but Thompson &Morgan didn’t hesitate to kindly replace my order although unfortunately they had sold out of the specific Dahlias I requested due to time constraints.
But I was delighted with their speedy response.
Plants arrived in good condition
Excellent service
Easy to use, always responds to questions, delivers with no problems and the plants I have ordered are big and beautiful!
Email stalkers and poor plant quality
The two plants arrived and very poor condition, nothing like the advertised pictures. They then bombard with marketing emails and this is despite 2 requests to be unsubscribed. Avoid at all cost
The flowers were ordered weeks ago and…
The flowers were ordered weeks ago and have still not arrived. I am very disappointed.
The flowers were dead
The flowers were dead. Box was broken half the buds were broken. Really disgusting for a garden/plant centre.
Have tried complaining all to no avail.
DO NOT WASTE YOUR MONEY
Avoid Thompson & Morgan unless you want dead and diseased plants
Ordered 5 plants from T&M on a same day 24 hr despatch (2 weeks later I received them) - a hollyhock, of the 3 leaves on it 2 of them had some form of bug infestation, 2 x Cosmos - both were broken tops and loads of dead leaves at the bottom, the Foxglove had rust, and a Erigeron was so spindly with very few leaves. Customer Services were quick to offer a replacement refund but not patient enough to listen to my complaint.
Good quality plants if you can wait
Good quality plants - but be aware that they often take longer to arrive than expected.
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