You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
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I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
- #84 of 100 best companies in Garden
- #163 of 190 best companies in Garden centre
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116k reviews
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2 of the plants that were delivered had…
2 of the plants that were delivered had broken stems and had to be thrown away.
Another one was in bad condition and I am still trying to get it back to good health
9 July 2026
Flowers arrived in great nick 😁
9 July 2026
Been happy with the products since I…
Been happy with the products since I been buying from them.
9 July 2026
Great services fab but....…
Great services from You Gardens yet again the courier they use are rubbish. Dumping your plant at your front door without ringing the bell or having a confirmation picture is not helpful at all. This is not the first time this has happened. Change your delivery Company!
9 July 2026
Brilliant packaging
Brilliant packaging, never had a poor delivery yet.
The plants fruit,flowers or shrub have coming in great condition never had bad one.
9 July 2026
The plant I received was practically…
The plant I received was practically dead.The stems were all broken, could not be fixed.I know this was free with my treasure rewards but I was disappointed.
9 July 2026
Dead plants
We spent a lot of money with them and only got half are money back thay delivered dead plants
9 July 2026
Ordered never arrived after nearly one…
Ordered never arrived after nearly one month. Had to request a refund
2 July 2026
very good service & plants.
1 July 2026
Delivery box was damaged plant was…
Delivery box was damaged plant was bone dry. Suspect delivery was not delivered quiick enough and this seems to be a common problem with all plants dispatched
9 July 2026
Ordering & contact at first was good.
Ordering & contact at first was good.
Delivery of plant good.
The plant(so called lemon tree) looked nothing like what I ordered. Which was a lemon tree with fruits.
It had a long triffid looking graft on it???
One whole green lemon & a very small one growing! I have emailed Numerous times. I’m now being ignored. I’ve requested collection or replacement.
£47 not well spent. & Bad customer service.
18 July 2026
i was very lmpressed they canceled my…
i was very lmpressed they canceled my order as it wasnot up to condiction of the plants gave me a refund quickly
9 July 2026
Lovely healthy plants I bought plants…
Lovely healthy plants I bought plants of these people for sometime now never had a problem
9 July 2026
Received this plant free as part of…
Received this plant free as part of TKMax Treasure rewards. Very quick delivery. Plant was in great condition and I've planted it into a pot in my garden.
9 July 2026
Well packed and watered roses are…
Well packed and watered roses are thriving in my garden
9 July 2026
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