YouGarden Reviews 

120,599
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 18,111 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the plants, noting that they consistently arrive fresh, healthy, and securely protected in their packaging. Many people also appreciate the smooth ordering process, along with prompt delivery times that make buying gardening items very convenient. However, some people mentioned issues with courier deliveries, particularly regarding parcels being left in the wrong spots or delayed. A few other people also felt that certain plants arrived damaged, out of their pots, or smaller than expected. Others experienced occasional missing items or partial shipments that required following up with customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are healthy,... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with healthy, fresh plants arriving... See more

Delivery service

Consumers find delivery service to be positive, highlighting that orders often arrive promptly and purchases... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast delivery, great prices, and... See more

Service

Users describe positive interactions with service, highlighting fast delivery and helpful support. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally good however the cyclamen I ordered last time were packed incorrectly. 3 boxes were packed correctly inside an outer box. 1 was packed on its side althoughclrarerly marked ‘this way up’. The... See more

Company replied

Rated 4 out of 5 stars

Have ordered a few plants through YouGarden and have always received healthy strong plants. Just this once in ordering 2 Agapanthus, one was very healthy with plenty of root system. The other plant no... See more

Company replied

Rated 4 out of 5 stars

I ordered 2 matching shrubs to put at our front door. They were a great price and we anticipate a stunning and colourful display next year. However, on receipt of the plants I saw and mentioned to t... See more

Company replied

Rated 4 out of 5 stars

I am unable to give excellent as the plants purchased have all but one cyclamen have thrived, but, the bulbs are still settling in 🤞and I don't yet know (until Spring) if they too have thrived. Deliv... See more

Company replied


Company details

  1. Garden
  2. also in
  3. Garden centre

Written by the company

During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.


Contact info

4.2

Great

TrustScore 4 out of 5

121k reviews

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4.2

All reviews

(120,599)

17,400 reviews in the last 12 months

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Rated 5 out of 5 stars

I've ordered plants and flowers from…

I've ordered plants and flowers from YouGarden and have always been very pleased with my purchases. The plants have arrived well packaged and in lovely condition, and I've been very happy with the quality.

YouGarden has a wonderful selection of plants and flowers at reasonable prices. I really enjoy gardening and adding beautiful colours to my garden.

I've had a very positive experience with this company and wouldn't hesitate to order from them again. I would happily recommend YouGarden to other gardening enthusiasts.

Thank you, YouGarden! 🌷🌹

22 October 2026
Rated 1 out of 5 stars

Delivery not arrived for second time…

Delivery not arrived for second time your customer service was totally rude and obnoxious when I spoke to her the first time it didn't arrive! ask for a refund she was supposed to get back to me once she could sort the refund but didn't had an email from both yourself and the courier to say it would arrive today by 8 pm nothing has arrived. Your company is total shite as far as I'm concerned and I won't use you again.oh and I'd like a refund .

15 October 2026
Rated 1 out of 5 stars

Plants not matching advertised plants in magazine.

Although the order was delivered on time and efficiently, I was disappointed with the plants that were delivered.

This was because the plants didn’t look the same as those shown in the magazine.

The plant heads were much rounder and pronounced in the magazine. As a novice gardener, I felt that having a plant which was shaped would be easier to maintain.

I’ve contacted customer service and have been told that I have to pay for postage.

I would not have purchased the plants if the picture in the magazine actually looked like the ones that were delivered to me.

21 October 2026
Rated 1 out of 5 stars

The plants received (Hanging Baskets)…

The plants received (Hanging Baskets) were nothing like the photo, or bay tree received, was nothing like the photo (Ball of lush green leaves), we received a stick, very disappointing. Last year the plants purchased, (Hanging baskets) were of great quality, and that's why I ordered from you again, but will not be ordering from you again.

14 October 2026

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