The box arrived damaged and the product (Photinia) was almost destroyed. Nearly every branch was snapped. Whoever had been handling the box - no doubt several people during its journey - took no pri... See more
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Review summary
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Reviews shaping this summary
Very pleased with the quality and price of the plants received. Plants despatched and arrived promptly. They arrived healthy and suitable for planting. On the basis of this order I would recommend Gar... See more
Good service ,but one plant was lying on its side and died back abit. Since watering it and removing dead bits it is growing well now. The other plants in the pack were great and growing well now.
I ordered three plants from Gardeners Dream. While the plants arrived promptly, one of them was in bad shape. I contacted Gardeners Dream who offered to replace or refund the plant - the replacement p... See more
Company details
- #142 of 190 best companies in Garden centre
Written by the company
Gardeners Dream has more than 42 years experience in the horticulture industry. We provide seeds, furniture, accessories, clothing, plants (and more!) at competitive prices.
Free shipping available on ALL orders over £50!
Free and Express delivery offered on all orders over £50- no hidden fees in the checkout
Fill your garden with high quality plants cared for expertly on our nursery, without any extra hidden fees!
Contact info
4.4
Excellent
33k reviews
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I wanted a pair of comfy garden shoes…
I wanted a pair of comfy garden shoes for my husband. They supplied them with no problem and they arrived fairly quickly. Good service.
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery took to long got a email …
Delivery took to long got a email from yourselves to say dispatched was with delivery company for 6 days as u no for a plant not a good out come dead on arrival
24 June 2026
Reply from Gardeners Dream
Hi Joan,
Thank you for taking the time to leave your review. I am very sorry to hear that your plant arrived in poor condition. A delay of several days in warm weather can understandably affect a live plant, and I appreciate how disappointing this must have been for you.
I have looked into the order details. Your parcel was dispatched on the 24th of June and delivered five days later on the 29th of June. Our standard delivery timeframe, as noted on our website, is 2–3 business days, so this delivery did arrive outside the expected window. Even a short delay can unfortunately impact a plant’s condition, particularly during warmer periods or if the courier has not handled the parcel correctly.
We have not received any correspondence from you regarding the condition of the plant. Please contact us directly with your order details and an image of the plant so that we can assess its condition and assist further. You can reach us at sales@gardenersdream.co.uk
Kind regards,
Emily
I am very blessed with the plants that…
I am very blessed with the plants that I received.
21 June 2026
Hi i was very pleased with the plants…
Hi i was very pleased with the plants they are doing well thank you very much xx
24 June 2026
Amazing
Amazing. Quick delivery and had an issue with one of my plants and resolved as quickly as possible. Will definitely buy again from Gardeners Dream.
17 June 2026
Brilliant quality
24 June 2026
A little under parr looking
I like the fact that the del was quick. The plants were disappointing in appearance. They all had dead branches and looked a little under parr.
I was expecting healthier larger plants 😞
17 June 2026
Reply from Gardeners Dream
Hi Nash,
Thank you for taking the time to leave your review. I am very sorry to hear that the plants did not arrive in the condition you were hoping for. Receiving quick delivery is always positive, but finding that the plants have dead branches and appear under par is understandably disappointing, especially when you expected healthier and larger plants.
I have reviewed the order details, and we have not received any correspondence from you regarding the condition of the plants. We would really like the opportunity to put this right for you. If you can contact us directly with your order details and a clear photo of the plants, our team will be able to assess their condition and determine the best way to assist you, whether that involves a replacement, refund, or further guidance.
Please email us at sales@gardenersdream.co.uk so we can help further.
Kind regards,
Emily
Good size healthy plant
Good size healthy plant. Well packaged. Now thriving in my garden. Thank you
24 June 2026
Pampas Grass
My pampas grass come in good condition and are growing well I have no problems
24 June 2026
Flowers for a Birthday Sent Late
I ordered some flowers as a birthday gift. The website states you must order before 6AM to ensure next day delivery - so I created my order at 7:45PM to ensure it's recieved before 6AM, and paid the Express Delivery Fee. The order was delivered a day later, and so I paid the express delivery fee for nothing. And this is was their reason:
"The order that you placed was at 7:45pm so it wouldn't have been processed last night. Orders need to be placed before 6am to assure next day delivery.
Referring to the same day that the order is placed.
If nobody will be home to accept the delivery I can request with our team to see if they can cancel the order however it's already been processed and loaded for dispatch so it may not be possible."
The following is taken 'as-is' from their website:
Express delivery
Need your items urgently? We offer Express Next Day Delivery for a flat fee of £5.99.
For Express orders placed before 6am (Monday to Friday), next-day delivery is assured. Express orders placed on Fridays may be delivered on the following Monday.
24 June 2026
Reply from Gardeners Dream
Hi Jorge,
Thank you for sharing your feedback. I am very sorry that your order did not arrive on the date you expected, especially as it was intended as a birthday gift. I completely understand how frustrating it is to pay for Express Delivery and not receive a next‑day service.
To clarify how the Express service works: for same day dispatch and next day delivery, orders must be placed before 6am on the morning of dispatch. This cut off applies to the same day the order is placed, not the following day. Any order placed after 6am is processed on the next working morning, which naturally moves the delivery date forward.
Your order was placed at 7:45pm, which meant it could not be dispatched that night for next day delivery. During our correspondence, we explained this and offered to cancel the order for you, but this was declined. The order was therefore dispatched according to the Express schedule for orders placed after the 6am cut off.
I am very sorry that this resulted in the gift arriving later than planned. If you ever need help arranging a time sensitive delivery in future, please feel free to contact us directly at sales@gardenersdream.co.uk and we will be happy to assist.
Kind regards,
Emily
Plants arrived two weeks late in a…
Plants arrived two weeks late in a heatwave. The box had been stored by Evri upside down and all the plants were dead. I was unable to contact anybody at Gardeners Nightmare.
23 June 2026
Reply from Gardeners Dream
Hi Ms Whittlesea,
Thank you for taking the time to leave your review. I am very sorry to hear how disappointing your experience has been. Receiving plants two weeks late, during a heatwave, and then finding that the box had been stored upside down resulting in the plants arriving dead is understandably very upsetting, and certainly not the standard we aim to provide.
I have reviewed the correspondence regarding your order. You first contacted us on the 26th of June at 09:48am to report a delivery delay, and we replied on the next working day, the 29th of June at 10:17am, to apologise and offer either a replacement or a refund as the parcel appeared to be lost in transit at that time.
We later received further emails from you on the 1st and 14th of July advising that you had not received responses to your emails. On the 2nd of July we issued a full refund for you and responded to your email to confirm this. Our response to your latest email was on the 15th of July confirming that we have replied to each of your emails, we also provided a screenshot of our previous correspondence to help clarify the timeline for you.
It is possible that our replies may have been filtered into your junk or spam folders, so it may be helpful to check there, as well as your bank for confirmation of the processed refund which was processed on the 3rd of July.
If you need any further assistance, please feel free to contact us directly at sales@gardenersdream.co.uk and we will be more than happy to help.
Kind regards,
Emily
The plants arrived in perfect…
The plants arrived in perfect condition, and are thriving, Thankyou.
16 June 2026
Before I placed my order l asked if it…
Before I placed my order l asked if it was possible to have a specific delivery date and was told yes that would not be a problem so I placed my order about one week before I wanted it delivered when I got the confirmation it stated that the delivery would be in 3 days from the date of the order, the rose bush was a birthday present so I contacted the company and was told they use a third party for delivery and there was nothing they could do to help and even said that I had put the wrong delivery date on the order, the rose bush was delivered 3 days before the birthday and it definitely was not worth the money I paid for it
23 June 2026
Reply from Gardeners Dream
Hi Anne,
Thank you for taking the time to share your experience. I am very sorry to hear how disappointing this has been, especially as the rose bush was intended as a birthday gift. I fully understand your frustration given the importance of the delivery date and the condition of the plant you received.
You contacted us before placing your order to ask whether a specific delivery date was possible, and we confirmed that this can be selected at checkout. At the checkout stage, there are three delivery options available, including the Named Day Delivery service. For this service, the customer chooses the exact delivery date from the calendar provided.
I can see that you advised via email that you wanted the rose delivered on the 2nd of July, but when completing the checkout, the date selected on the Named Day Delivery option was the 24th of June. The order was therefore dispatched in line with the date chosen during checkout. If the intended date was the 2nd of July, the delivery date would have needed to be amended before placing the order.
We have not received any correspondence regarding the condition of the rose bush itself. If you are concerned about the plant or feel it was not as expected, please contact us directly along with your order details and an image of the rose so that we can review this for you and assist further. You can reach us at sales@gardenersdream.co.uk
Kind regards,
Emily
Didn't arrive at address
Didn't arrive at address. Evri left outside someone's door .... not the recipients unfortunately
16 June 2026
Reply from Gardeners Dream
Hi Penny,
Thank you for taking the time to leave your review. I am very sorry to hear that your order did not arrive at the correct address. Having a parcel delivered to someone else’s door is understandably frustrating.
After reviewing your correspondence, you advised that we had provided the courier with the correct address but the postcode was incorrect. The delivery information printed on the label is taken directly from the details that you enter at checkout, and we do not manually amend or alter customer provided delivery information. Because couriers route parcels primarily by postcode, an incorrect postcode will unfortunately lead to misdelivery even when the street address is accurate. For this reason, it is important to ensure that all delivery information including the postcode is correct before an order is placed.
Once you reached out, we apologised for the inconvenience and offered either a replacement or a refund. You chose a refund, which has now been processed for you.
If you ever need assistance with a future order, please feel free to contact us directly at sales@gardenersdream.co.uk and we will be happy to help.
Kind regards,
Emily
Lovely plants arriver very quickly
23 June 2026
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