Gardeners Dream Reviews 

34,493
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,638 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally healthy condition of the plants and the remarkably secure packaging that successfully prevents damage during transit. Buyers also appreciate the consistently prompt delivery times and the supportive communication provided throughout the entire purchasing journey. However, some customers also noted frustrating issues regarding missing items or unexpected stock availability problems affecting their orders. A few people experienced occasional courier delays, unhelpful delivery services, or damaged packaging upon arrival during transport. These individuals felt disappointed when substitutions were made without consultation or when parcels faced transit setbacks.

What people talk about most

Product

Reviewers mention positive feedback about product quality, frequently praising healthy plants, secure... See more

Quality

Users describe positive interactions with quality, highlighting that plants consistently arrive healthy,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals and secure... See more

Order

People report ambiguous experiences with order, as many reviewers highlight a straightforward process, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really happy with deliveries. Very well packaged plants arrived quickly, they were in their original pots not quickly dug up and placed in a new pot, some i have ordered from others have not even been... See more

Rated 5 out of 5 stars

Received very good plants which were packed very securely in fact the best packing I have ever seen so no damage.So impressed with this supplier that I have made another order. Bernard Oliver London

Rated 5 out of 5 stars

I return to Gardeners Dream each time I want plants for my garden. Their prices are competitive and moreover, the plants are nearly always in good healthy condition. Twice this has not been the case b... See more

Rated 5 out of 5 stars

Absolutely excellent service both times. Delivery came quickly and every step of the way I was notified. The plants on both occasions were well packed and undamaged and healthy. I definitely recommend... See more


Company details

  1. Garden centre

Written by the company

Gardeners Dream has more than 42 years experience in the horticulture industry. We provide seeds, furniture, accessories, clothing, plants (and more!) at competitive prices.

Free shipping available on ALL orders over £50!

Free and Express delivery offered on all orders over £50- no hidden fees in the checkout

Fill your garden with high quality plants cared for expertly on our nursery, without any extra hidden fees!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34k reviews

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4.4

All reviews

(34,493)

3,531 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Trailing rosemary

I bought the trailing rosemary after munch pondering of the selection of what I wanted as a feature in the front garden. This rosemary is an evergreen and it will attract pollinators and it will flower for a good couple of months with blue flowers . I will wait and see how it gets through the winter.
I put it in good drainage so that it's root don't get cold and wet throughout this winter in a much larger tub with rocks and stones underneath, I m giving it a little bit shelter from the cold winds and I will cherish it.

1 October 2026
Rated 5 out of 5 stars

Lovely plants

Lovely plants, great quality and packaged really well.
Also quick delivery. I will definitely be ordering again.
Thank you.

7 October 2026
Rated 5 out of 5 stars

Good quality plants

A good website, with good prices and descriptions. The checkout process was easy and I was kept informed of delivery times. The plants were in a good condition and well packaged when they arrived.

30 September 2026
Rated 2 out of 5 stars

Plants received were tired and not as expected

I was really looking forward to receiving my order, but unfortunately, the plants fell short of expectations. They look noticeably different from the vibrant photos shown on the website and arrived looking quite tired and stressed.

7 October 2026
Gardeners Dream logo

Reply from Gardeners Dream

Hi Simos,

Thank you for taking the time to leave a review. We're sorry to hear that the plants you received did not meet your expectations and arrived looking tired and stressed.

We understand how disappointing this can be, particularly when the plants did not resemble what you were hoping to receive based on the images shown online. While the photographs on our website are intended to provide an indication of the plant, we do advise on our listings that, when purchasing plants, each live item is unique and may therefore differ from the images shown, which are for illustration purposes only. Factors such as the season, stage of growth and natural variation can all affect a plant's appearance.

Having reviewed your order, we have been unable to locate any correspondence regarding concerns with the plants prior to this review, so unfortunately we have not had the opportunity to investigate the issue or assist.

If you are concerned about the condition of the plants received, please contact us directly at sales@gardenersdream.co.uk with your order details and photographs of the plants. Our customer service team will be happy to review the issue and see how they can help.

We appreciate your feedback and are sorry that your experience did not meet expectations.

Kind regards,
Emily

Rated 1 out of 5 stars

i have not got the weed killer

i have not got the weed killer
still awaiting

7 October 2026
Gardeners Dream logo

Reply from Gardeners Dream

Hi Tom,

Thank you for taking the time to leave a review. We're sorry to hear that your weed killer did not arrive as expected.

Having reviewed your order and correspondence, we can see that you contacted us directly regarding this issue. In line with your request, a full refund was issued and confirmation of this was sent to you via email on the 4th of November.

We appreciate that this does not change the inconvenience and disappointment caused by not receiving the item, and for that we sincerely apologise.

Thank you for bringing this to our attention, and we're sorry that your experience did not meet expectations.

Kind regards,
Emily

Rated 5 out of 5 stars

Anniversary Rose

Delighted with the Anniversary Rose I ordered. Very well packaged so arrived in good condition. It was delivered to me within days of ordering. Would certainly recommend this seller.

5 October 2026
Rated 5 out of 5 stars

I'm absolutely delighted with my order…

I'm absolutely delighted with my order from Gardeners Dream. The plants arrived quickly, were extremely well packaged, and were in perfect condition with no damage whatsoever. The quality of the plants is excellent — healthy, strong and even better than I expected. It's lovely to receive plants that have clearly been grown and cared for so well. I'll definitely be ordering again and wouldn't hesitate to recommend them!

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was effortless

Ordering was effortless, confirmation received promptly. Delivery took place as and when expected. Well packaged. Obviously it will be some time before I see what plants are produced but everything looked healthy. Would recommend.

6 October 2026

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