Sarah Raven Reviews 11,245

TrustScore 3.5 out of 5

3.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers often praise the user-friendly website, easy ordering process, and clear communication regarding order status and delivery schedules. Many appreciate the good packaging and the healthy condition of the bulbs and plants upon arrival, with some specifically mentioning the excellent quality and size of the bulbs. People also value the helpful tips and guidance provided for making informed purchasing decisions. However, some consumers report negative experiences, particularly concerning customer service responsiveness and contact difficulties. A few reviewers mention issues with incomplete orders, delays in delivery, and the condition of plants upon arrival. Dissatisfaction is also expressed regarding the lack of a phone line for customer inquiries and the perceived impersonal nature of online communication. Some reviewers report issues with the courier service.

Based on these reviews

Rated 3 out of 5 stars

Bulbs arrived on time. Lilly collection was as described on website. Martagon lilies disappointing as 1 of the 3 bulbs was very small with few leaf scales, some of which were falling off. Expected... See more

Company replied

Rated 3 out of 5 stars

I ordered 90 bulbs which came in two separate deliveries, unfortunately via Yodel. The first was box rammed into our letterbox to the degree that it was difficult to remove. The second was lobbed ov... See more

Company replied

Rated 3 out of 5 stars
Verified

After using this company since its inception, sadly, quality seems to have diminished. The plants arrived in a bit of a sad & broken condition but they did grow into themselves after a couple of mon... See more

Company replied

Rated 3 out of 5 stars

Things are changing at Sarah Raven and I am moving away. The catalogue and website emphasis is all about bulb collections, this is not the way I shop. Then my relatively small order arrived in 3 deliv... See more

Company replied

Rated 2 out of 5 stars

- awful plants delivered. Send out plants far too early, each one at best a single straggly wizened unimpressive weakling. Complained and they replaced some which had not recovered, but still poor pl... See more

Company replied

Rated 2 out of 5 stars

Plant order arrived minus bluebells. Simply appalling that the telephone contact not used anymore so you then go round in circles. Still dont know when they will arrive as unable to speak to a humanoi... See more

Company replied

Rated 2 out of 5 stars

Foxgloves take 2 years to flower. Mixed options, I bought foxglove I late autumn a few years back and these flower beautifuly the following year. I had done the same thing last year, purchased lots o... See more

Company replied

Rated 4 out of 5 stars

I recently ordered a collection of allium bulbs and also a bag of snowdrop bulbs. Order arrived promptly and suitably packaged. The allium bulbs looked strong and healthy. Unfortunately more than half... See more

Company replied

Rated 2 out of 5 stars

Ordered seven items during the bulb sale, all listed as ready for dispatch w/c 13 October. They were dispatched on the 16th but when they arrived, 3/7 of my order weren’t there. Sent a message on Frid... See more

Company replied

Rated 3 out of 5 stars

Bulbs came in good time and I'm sure they'll be lovely in the spring. However, I ordered tulips and would have really appreciated planting instructions, eg can I plant tulips now in pots when I've al... See more

Company replied

Rated 5 out of 5 stars

From several online shopping experiences for the garden Sarah has proved to be the best. Order placing is easy from a comprehensive website , tracking is excellent and best of all packaging is great o... See more

Company replied

Rated 5 out of 5 stars

Over the last few months I have had several orders of plants and latterley bulbs. All the plants bar one have arrived in good condition and gone on to do reasonably well in our extreme windy condition... See more

Company replied

Rated 4 out of 5 stars

I have been a loyal customer for a number of years and also recommended Sarah to family and friends. Just received my order for tulips and hope that they will be true to description as they are goin... See more

Company replied

Rated 3 out of 5 stars

Sarah Raven has asked me to review my bulb order but I have not even planted them yet, time will tell. However I did receive my wall flowers a month before the tulip bulbs which means they are now bu... See more

Company replied

Rated 4 out of 5 stars
Redirected

I love looking at the beautiful array of plants from Sarah Raven website and always look forward to her seasonal catalogue. I was rather late ordering Spring bulbs and most of my favourite Tulips wer... See more

Company replied

Rated 2 out of 5 stars

I’ve been asked to write a review as Sarah Raven think I’ve received my order, I haven’t! Impossible to contact Yodel to find out WHEN they will deliver. Delivery always seems to be a problem, reall... See more

Company replied

Rated 3 out of 5 stars

As ever, the catalogue is superb and inspiring. I have no doubt that the bulbs will live up to their promise, as previous orders have done. There was, however, a delay of almost 3 weeks between order... See more

Company replied

Rated 4 out of 5 stars

The tulip bulbs arrived safely packed ,looking very healthy .However the wallflowers although beautifully packed don’t look very strong- a little straggly.I have planted them straightaway and am havin... See more

Company replied

Rated 4 out of 5 stars

Ordered 3 sets of bulbs (65 altogether) but when delivered only 2packets came..Sent email with photo of order and what had been delivered and the issue was sorted and the correct order delivered along... See more

Company replied

Rated 4 out of 5 stars

I have ordered Tulip bulbs from Sarah Raven for a number of years now and have never been disappointed. Bulbs are an excellent size and best quality and always flower well. Also ordered some Foxglo... See more

Company replied

Rated 5 out of 5 stars

I have multiple positive experiences with Sarah Raven. For years I have ordered plants that have thrived in my borders and my latest order of allium bulbs arrived in time as advised and they all look... See more

Company replied

Rated 3 out of 5 stars

The Allium offer & ordering all good bulbs arrived in good condition & look good quality. Delivery haphazard. Rearranged delivery due to being away. But arrived the day before while still away. Confir... See more

Company replied

Rated 4 out of 5 stars

Well packaged, great plants. I’m a disappointed that one is considerably smaller than the other but for the same price. ……& I’ve been offered a replacement! Marvellous! 👏👏

Company replied

Rated 3 out of 5 stars

Nothing wrong with the bulbs when they arrived and I have every confidence that they will flower next year, but they took weeks to arrive. There was no mention of this when I ordered them, because had... See more

Company replied

Rated 5 out of 5 stars

I have purchased from Sarah Raven a few times over the years. The website is easy to navigate and there are always hints tips to help make the right choices when buying. Delivery is great. Sometimes t... See more

Company replied

Rated 5 out of 5 stars

Ordering discounted tulip bulbs and narcissi was straightforward and delivered promptly. We’re looking forward to planting them this week and, judging by the size and quality of the bulbs, we are lo... See more

Company replied

Rated 4 out of 5 stars

The bulbs I ordered arrived beautifully and carefully packaged, as they always do. They really are exceptional quality, compared with many other companies. The only negative was I did have to wait lo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Sarah raven tulips . I have had a gorgeous display for several years now and I find the bulbs to be of the highest quality resulting in perfect flowers . Ordering was easy and delive... See more

Company replied

Rated 4 out of 5 stars

I've been a customer for over 10 years and have always been pleased with the quality of bulbs I've ordered. Plants and seeds however are a different matter. The plants have varied in quality from acce... See more

Company replied

Rated 5 out of 5 stars

Have ordered from Sarah Raven various times, and always found the bulbs to be of good quality and as advertised. This time added the calendar which looks glorious in colour so even if the weather isn... See more

Company replied

Rated 5 out of 5 stars

I ordered some tulip bulbs and they were dispatched as scheduled. Communication about my order and its arrival was great. They arrived well packaged and protected. The bulbs look to be a good size and... See more

Company replied

Rated 4 out of 5 stars

Sarah Raven kept me advised on the progress of the order, which was a combination of bulbs and plants and delivered over a period of weeks. All the plants were beautifully packaged and very healthy w... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Sarah Raven for many years, and the quality of the plants and bulbs has always been first class. The packaging is also excellent, I have never received damaged plants. I... See more

Company replied

Rated 3 out of 5 stars

There was no problem with the bulbs. They all look to be in good condition. However, the service from Yodel was extremely poor. Despite being invited by yodel to choose a place for my delivery and r... See more

Company replied

Rated 5 out of 5 stars

Easy to order, though choice was difficult from the large selection of beautiful Tulip blooms on offer. The bulbs arrived when stated on the 8th day after ordering. I was pleased by their size and... See more

Company replied

Rated 2 out of 5 stars

Ordered four packets of bulbs in the recent sale. I have received two packets. One packet of tulips looks OK but the daffodil bulbs were poor quality with two of them just dried up husks. I have ema... See more

Company replied

Rated 5 out of 5 stars

Good quality bulbs that were well packaged and sent promptly. (My favourite Venetian Collection of scarlet, purple and orange tulips.) They are always reliable. I have already planted these up and loo... See more

Company replied

Rated 5 out of 5 stars

All the bulbs I had ordered, daffodils and tulips were all top class bulbs, excellent condition and some with a large offshoot. I also bought a plant which arrived when stated, packaging was ve... See more

Company replied

Rated 2 out of 5 stars

Have only received half of my order of bulbs - and I’d like to get on with planting. A previous order from April had same problem. I’m still waiting for one( expensive) item ordered in April-now due m... See more

Company replied

Rated 5 out of 5 stars

Great selection, easy ordering and delivery. All products- seeds, plants and bulbs have been very good quality as were the gardening and home purchases. Very responsive after care service as well

Company replied

Rated 2 out of 5 stars

I have only received part of the order. There is an unexplained delay on the second part (Tulips) which was advertised as Delivery early October. I have not received any communication from them at all... See more

Company replied

Rated 2 out of 5 stars

I paid extra for next day delivery as I wanted the bulbs before I went on holiday. They arrived more than a week later while I was away . They arrived yodel app didn’t function at all and my instructi... See more

Company replied

Rated 5 out of 5 stars

An easy ordering system and I was kept informed of delivery date. I’ve bought some daffodil bulbs which have yet to be planted. I’m hoping they look as beautiful as the illustration. Planting instruct... See more

Company replied

Rated 5 out of 5 stars

My bulb order came on time and they look good quality. Also ordered some plants; helenium and asters, received day or two ago. 3 of each arrived very well packed and extremely good looking and good si... See more

Company replied

Rated 5 out of 5 stars

The dahlias I purchased from Sarah Raven this year have been fabulous and most of them are still flowering in mid October. I have also received my tulip order . I can definitely recommend this company... See more

Company replied

Rated 3 out of 5 stars

The product seems fine (bulbs, so remains to be seen how they grow!), but I’m not happy with the courier, Yodel. I answered the door within 15 seconds but the delivery man had already left my parcel o... See more

Company replied

Rated 5 out of 5 stars
Redirected

I have been a regular Sarah Raven customer over years. My garden has always been my joy and health-enhancing hobby. Every plant and shrub is a special individual. I like Sarah’s taste in the choice of... See more

Company replied

Rated 3 out of 5 stars

Sarah Raven were fine but Yodel were appalling. They failed to deliver or let me know at first and then left the parcel lying in the street outside a near neighbour in the wrong road and post code.

Company replied

Rated 5 out of 5 stars

The quality of the spring bulbs this year has been outstanding. I’ve purchased from many different companies and SR’s have been, healthier, bigger & ultimately worth every penny.

Company replied

We perform checks on reviews


Company details

  1. #204 of 208 best companies in Garden centre
  2. #113 of 116 best companies in Garden Furniture Shop
  3. #17 of 17 best companies in Gardener
  4. #16 of 16 best companies in Garden Allotment
  5. #49 of 49 best companies in Nursery
  6. #30 of 30 best companies in Seed Supplier

Written by the company

Our vision is to bring beauty, colour and joy to every garden. The Sarah Raven brand was first established in 1999 with a seed list. We now provide a comprehensive range of seeds, plants, and gardening and floristry kit. We pride ourselves on the quality of our products and Sarah trials most of what we sell in her garden at Perch Hill. Every single thing we sell goes through a tough selection process and is trialled, tested and loved by Sarah at her Perch Hill Farm – her garden in Sussex where she lives – so you know you'll only ever get the best quality items for your kitchen and garden. All our seeds, bulbs and plants have to not only look or taste fantastic, but also be highly productive. All our collections and mixes have been inspired by Sarah's designs for her own garden and flower arrangements.


Contact info

3.3

Average

TrustScore 3.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Redirected

Great company all round

I've never missed an episode of the podcast and relisten frequently. The website is inspirational and the products are great. Thank you!

30 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review, we will be sure to let our web team hear your lovely feedback. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services

Rated 5 out of 5 stars
Verified

All Good

I think 5 stars speaks for itself

25 May 2025
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 4 out of 5 stars
Redirected

Interesting tulip varieties - some real performers in a semi shaded small garden

Not planted this year's yet obviously - only just bought them. Interesting tulip varieties - some not available from other suppliers, good planting advice. I always use new pots and compost to give them the best start and avoid blight and I also plant very late- if last year's tulips reappear then that's a bonus - the narcissi usually do reappear.
I find the website navigation a bit flicky-up-and-downy in an annoying way and I think it could do with sorting out.

29 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review and also for your feedback, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 5 out of 5 stars
Redirected

I love the yearly diaries I think this…

I love the yearly diaries I think this my fourth one. I buy one for a friend who loves gardening.

29 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 2 out of 5 stars

Lack of quality control

I ordered over 3000 bulbs, which mostly arrived together in 6 large boxes. Unfortunately the packaging was far too flimsy for the weight of the bulbs and the boxes arrived damaged and with the bulb bags hanging out. One large bulb bag of c. 200 bulbs arrived without any labelling and by a process of elimination I have made an assumption on what the bulbs are, but I won't know for sure until they come up in the Spring. The lack of care and quality control is disappointing and shocking.

25 September 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via our website and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help

Rated 1 out of 5 stars

Still waiting for tulip bulbs 4 weeks after I paid for them.

I ordered and paid for tulip bulbs on the 30/9/2025. My order confirmation states that all bulbs would be delivered in early October. I have waited 4 weeks and only part of my order has been delivered. Not a word of explanation or apology. To add insult to injury there are also some bulbs among those I have received that are clearly not viable.
I've lost all patience and would like to have my money refunded. I've tried to find a way to contact Sarah Raven, but it appears they have made it as difficult as possible to get in touch with them. Absolutely appalling customer service!

28 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via our website and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help

Rated 5 out of 5 stars
Redirected

Simply the best.

I have been ordering plants for my garden and vegetable seeds for my allotment for quite a few years now from Sarah Raven. I do usually wait for the discounts and hope I’m lucky but usually they sell out in the blink of an eye because all Sarah plants arrive healthy, strong and you just know nothing will die on you. You get exactly what it says on the package, with full planting instructions and ideas as to what your plant looks good next to, where to plant it in the garden and a wealth of knowledge. Sarah Raven’ product are the best on the market.

28 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review and also for your feedback, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 3 out of 5 stars

Bulbs arrived promptly

Bulbs arrived promptly, but have found one collection - "Shane Connolly's Delightful Duo (30No. Doll Minnet & 30No. Verona Sunrise) included three not two varieties, 20No. each of the described, plus 20No. of Sarah Raven. Also one of the bulbs was soft & rotten.
It would have been helpful to have been notified if there were insufficient of the described bulbs.

27 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via our website and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help

Rated 4 out of 5 stars

Good quality bulbs

My bulb order arrived quickly and bulbs appeared to be very good quality. My only gripe is that one of my tulip collections (Jemima’s tulip mix) were all mixed in the same bag rather than individual packets so I couldn’t arrange them properly in my pots and it’s perfectly possible that one pot has all of one variety in it because there was no differentiating between the bulbs. Please please put each type of bulb in its own small packet.

27 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review and also for your feedback, we really do appreciate it. Just for future reference, our tulip 'mixes' will come in the same bags to get that mixed effect when planted, the 'collections' are bagged separately. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 4 out of 5 stars

Arrived in good condition and good…

Arrived in good condition and good sized bulbs.All planted and will have to wait until spring to see see if the flowers live up to expectation.

22 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 2 out of 5 stars

Chased a refund from an order cancellation

Had to chase twice to find out where the order was, which was then cancelled due to failed quality checks.

The website said an estimated delivery mid-october, a notification should really be made as soon as there's an issue - you shouldn't have to chase a cancellation refund.

27 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry that your order was cancelled and for any inconvenience this may have caused you. Please do let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services

Rated 5 out of 5 stars
Redirected

Good choice plenty of information given…

Good choice plenty of information given and I know from previous purchases good quality plants and bulbs with quick resolution of any problem

26 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review and also for your feedback, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 2 out of 5 stars

Foxgloves take 3 years to flower.

Foxgloves take 2 years to flower.
Mixed options, I bought foxglove I late autumn a few years back and these flower beautifuly the following year. I had done the same thing last year, purchased lots of foxgloves, some arrived in poor state and it was hard to get in touch with their Cs but got replacements in the end. Some plant still didn't survive, the top wasn't attached to the root but I was told it is norlam (weird) in the end the ones that survive didn't flower this year so I was told I shouldn't expect them to flower this year but the following! So if you purchase your plants now these won't flower next year but in two years. These are other suppliers that will ship you plants ready to flower next year.

31 October 2024
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services

Rated 4 out of 5 stars

Well packaged

Well packaged, great plants. I’m a disappointed that one is considerably smaller than the other but for the same price. ……& I’ve been offered a replacement! Marvellous! 👏👏

25 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review and also for your feedback, we really do appreciate it. Please do let us know if you require a replacement plant. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 1 out of 5 stars

Very disappointed with the quality of…

Very disappointed with the quality of my plants. One was received already dead and the other 2 are on their way out not sure they will revive.
It’s the first time I have bought from here and I am very disappointed with the quality

24 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via our website and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help

Rated 1 out of 5 stars

Purchased 3 bulb planters

Purchased 3 bulb planters. One waa smashed on arrival, a second I later discovered had an hairline crack. Reported immediately. Had a automatic response then nothing...abysmal customer service compated with all their competitors...won't use again

19 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry to hear that there has been an issue with your order. Please be assured that if you have contacted the team, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services

Rated 5 out of 5 stars
Redirected

Great quality tulips

I know they'll be healthy bulbs and showstopping flowers.

24 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your kind review, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help

Rated 1 out of 5 stars

Wrong colour flowers only found after 6 months of growing on small plants

Ordered small white aconitum flowers. Turned out to be blue - in a white border. the only compensation that was offered was a refund of the original cost which is hardly sufficient seeing as I have been growing these on for 6 months.

8 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry to see that there has been an issue with your order. We would always offer to send you replacement plants in this situation, but unfortunately these plants are no longer available. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services – www.sarahraven.com/help

Rated 3 out of 5 stars

Bulbs order

Bulbs arrived on time. Lilly collection was as described on website. Martagon lilies disappointing as 1 of the 3 bulbs was very small with few leaf scales, some of which were falling off. Expected 3 good quality bulbs. Can't check beforehand when you buy online.

16 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via our website and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help

Rated 1 out of 5 stars

Poor …

Bulbs perform beautifully when you can get them. Not for the first time my order of bulbs, placed early to ensure best selection was lost in transit. My email to customer service was totally ignored for days. Eventually contacted their chatroom as you cannot speak on the phone and was told the order was lost and the ones I ordered were all sold out. Not offered an alternative. Disappointing and would not recommend

23 October 2025
Unprompted review
Sarah Raven logo

Reply from Sarah Raven

Thank you for your review. We are very sorry that your order was lost in transit. Please be assured that you have been refunded for the missing bulbs. The team are happy to assist via Chat or Email via our website - www.sarahraven.com/help

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look