Hayloft Reviews 

21,621
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,483 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the plants received, often exceeding expectations. The delivery service is frequently highlighted as prompt and efficient, with excellent communication. Packaging is widely regarded as outstanding, ensuring plants arrive in perfect condition. However, some people mentioned plants occasionally arrived in poor condition, appearing wilted or damaged. A few customers also noted issues with plants not thriving as expected or being root-bound. Additionally, some reviewers expressed dissatisfaction with delivery speed or courier handling, citing slow dispatch or unattended parcels.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the health and quality of the plants... See more

Quality

Users describe positive interactions with quality, consistently reporting that plants are healthy, grow well,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt delivery and... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and intent to... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The plants were well packaged and in good condition. The only thing that may put me off ordering again is that despatch is a bit slow compared to other plant companies

Company replied

Rated 4 out of 5 stars

The plants arrived on time. they were well packaged using recyclable material. Two of the plants looked very healthy, but the 3rd looked a bit fragile. I have potted them on into bigger pots as it is... See more

Company replied

Rated 4 out of 5 stars

Two of the Tetrapanax were well established young plants but the third was very much the weakling with only one and a half leaves alive, still looking sick, so I hope it doesn’t die on me!

Company replied

Rated 5 out of 5 stars

I bought 2 hanging baskets this year. One was unfortunately delivered upside down but replaced quickly with apologies. I used the plants in 2 window boxes with fingers crossed they'd thrive. They have... See more

Company replied


Company details

  1. #39 of 49 best companies in Nursery
  2. #32 of 45 best companies in Flower Delivery
  3. #165 of 190 best companies in Garden centre

Written by the company

Plants delivered straight to your door with a 'No Quibble' Guarantee,

Hayloft

Written by the company

Rare | Unusual | Exciting
Shop thousands of plants delivered straight to your door from our UK nursery.

No Quibble Guarantee

If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.

If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep. We will always do our best to offer a first class service with our 'No Quibble Guarantee'. All that we ask if that you are kind enough to let us know how we can improve for future orders.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

22k reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(21,621)

3,388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The plants arrived in good condition…

The plants arrived in good condition and have established well with daily watering. I would now like to order your offer of 5 late flowering asters at £22.00 and claim your offer of £5.00 reduction on my next order. Dr J C E Parkinson.

30 June 2026
Rated 5 out of 5 stars

Excellent Customr Service.

Had an issue with an order that the courier did not deliver for 5 days from when it was due & this was during a heatwave so no chance the young plants would have survived. Customer Service was very understanding & sympathetic & arranged for a new set to be sent out which fortunately arrived with no issues. When the original order eventually arrived the plants were in fact dead.

8 July 2026
Rated 5 out of 5 stars

Its always a pleasure ordering from…

Its always a pleasure ordering from Hayloft over the years. Staff are always pleasant & welcoming as well as being knowledgeable.
Orders have always been on time and if not you have forewarned the delay.

15 July 2026
Rated 5 out of 5 stars

Excellent service and quality

We bought 3 hard to source plants at an exceptionally discounted price.
Communication was good. It was explained that the plants would take a couple of days to pick from the greenhouse. Once the were they were despatched quickly.
The courier did mention when he picked up the package it was upside down, even though the box was clearly marked. This was found not to be a problem because the plants had been packed extremely well, without any damage occurring.
More than happy with our experience, will happily buy more from Hayloft in the future.

15 July 2026
Hayloft logo

Reply from Hayloft

Good afternoon

Thank you for taking the time to leave a review. We're so pleased to hear you were happy with the plants, our communication, and the value you received.
We're glad the careful packing kept your plants safe, even after the package was handled upside down during transit. We take great care in packaging our plants, so it's wonderful to know they arrived in perfect condition.
Thank you again for your kind words and for choosing Hayloft. We look forward to welcoming you back for more plants in the future. Happy gardening!

Kind regards Melanie

Rated 4 out of 5 stars

Mojority of pla ts arrived in great…

Mojority of pla ts arrived in great condition . But 2 smaller Alstromieras , Duchesse d'Anjou, quickly began to turn brown, despite the fact I watered them straight away. Now looking none too well. I have transferred them into larger pots. They do appear to have been potbound. I dont hold out much hope for those two.But others are fine, and travelled well.

15 July 2026
Rated 1 out of 5 stars

2 Lavatera Marshmallow Ice White

I ordered 2 Lavatera Marshmallow Ice white plants, I did have to wait for delivery but this was advised. When they arrived they were well packaged. I planted and a month on they have both flowered, here starts the issue, they are 2 different flowers and not the plants I ordered. Very disappointed!!

22 July 2026
Unprompted review
Rated 5 out of 5 stars
Hayloft logo

Reply from Hayloft

Good afternoon

We are pleased to hear that the plants arrived safely and hope that they flourish in your garden.

Kind regards Melanie

Rated 5 out of 5 stars

Excellent service

Excellent service, very well packed healthy plants which arrived quickly. I would highly recommend the company. Thank you
Simon Quan

15 July 2026
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Reply from Hayloft

Good afternoon

We are delighted to hear that you are happy with all aspects of the service provided.

Kind regards Melanie

Rated 3 out of 5 stars

Delays & poor descriptions

Problem 1 many postponemments of delivery now arrived in middle of a draught when planting is difficult
Problem 2 No obvious identification of the 3 different plant varieties

15 July 2026
Rated 5 out of 5 stars

Quick delivery and plants well packaged…

Quick delivery and plants well packaged and arrived in good condition

15 July 2026
Hayloft logo

Reply from Hayloft

Good Afternoon

Thank you so much for your kind feedback.  We're delighted to hear that your order arrived quickly and that the plants were well packaged and reached you in great condition.  Enjoy.

Kind Regards 
Melanie

Rated 5 out of 5 stars

…EXcellent servive

Apart from problems with delivery postcode the plant arrived in excellent condition and when the delivery address was in dispute I contacted your company and the lady I spoke with was very friendly and efficient .

14 July 2026
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Reply from Hayloft

Hi Diane
Thank you so much for your wonderful 5-star review! We're delighted to hear that your plant arrived in excellent condition despite the delivery postcode issue. We're especially pleased that our customer care team was able to help resolve the situation and that you found the service friendly and efficient. 
Happy gardening!
Kind regards
Melanie

Rated 5 out of 5 stars

Great variety of plants

Great variety of plants, great service and helpful customer service. Thank you.

14 July 2026
Hayloft logo

Reply from Hayloft

Hi Alison
We are delighted that you are happy with the plants and service that you have received from us. Thank you for your review.
Happy gardening!
Kind regards
Melanie

Rated 5 out of 5 stars

Plants arrived in excellent condition

Plants arrived in excellent condition. The packaging was supberb

14 July 2026
Hayloft logo

Reply from Hayloft

Hi John
Thank you for your review. We are thrilled that you are happy with the plants and service that you have received from us.
Happy gardening!
Kind regards
Melanie

Rated 5 out of 5 stars

Brilliant plants

Brilliant plants

15 July 2026
Hayloft logo

Reply from Hayloft

Hi Peter
Many thanks for your review. We are delighted that you are happy with the plants and service that you have received from us.
Happy gardening!
Kind regards
Melanie

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