I would give an excellent rating, but I purchased bulbs, so won't know until next Spring...however, the selection, prices, and quality of the bulbs, plus speed of delivery ( very well packaged)were ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have spent several hundred pounds with CROCUS this year. Quality of plants and packaging is simply FIRST CLASS. Delivery up till now has been excellent with orders despatched within 2 days and deli... See more
Company replied
Ordering was so easy online, I ordered tulipa belle epoque, totally amazing colours,bulbs arrived in perfect condition,on time . Looking forward to spring , also neibough envy . The most beautiful col... See more
Company replied
High quality items that arrived quickly. My biggest issue is the amount of packaging used inside large boxes. It's very difficult to unpack, especially terracotta, and my local council will not take... See more
Company replied
Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
75k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All in all, very impressive
A little more expensive than some, but, by a long way, the most reliable of all online nurseries. You get what you pay for. The quality of goods is, without exception, excellent; goods are delivered very promptly and, perhaps most impressive of all,packing is exceptionally careful, with every effort made to ensure that the packaging does not fall apart in transit and that the goods arrive in perfect condition. All in all, very impressive.
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was very impressed with the plants…
I was very impressed with the plants you sent me especially the sturdy packaging ensuring their arrival in excellent condition
15 October 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted to hear you were impressed with the plants and that the packaging kept them in excellent condition. 🌿
I felt customer services did not really…
I felt customer services did not really take the time to read my complaint properly.
15 October 2026
Nothing about the delivery was good
Nothing about the delivery was good - they ignored my instructions of where to leave the plants and then it was three days later when I received them as it was a weekend. Three plants survived it - one had fallen out othe pot and compost. The box was broken.
15 October 2026
Reply from Crocus.co.uk Ltd
Thanks, JK – we hope so too! Planting at the right depth and in generous groups usually gives a really strong tulip display in spring. 🌷
Reply from Crocus.co.uk Ltd
Thank you for your review – we’re really pleased to hear your order arrived quickly and in good condition. 🌱
Swift and positive response to badly…
Swift and positive response to badly damaged delivery.
14 October 2026
Reply from Crocus.co.uk Ltd
Thanks, Brian – we really appreciate your feedback and are glad we could resolve the issue with your damaged delivery quickly.
I have used them for many years and…
I have used them for many years and they are very efficient. Thank you
14 October 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your loyal support over the years – we're delighted to hear you've found us efficient and we really appreciate you taking the time to leave this lovely review.
One of my go to places for plant…
One of my go to places for plant orders, great service, good customer service and all round lovely plants highly recommend.
10 April 2026
Reply from Crocus.co.uk Ltd
Thanks so much, Lucy – we’re delighted to be one of your go-to places for plants and really appreciate your recommendation and kind words about our service and plants. 🌿
Healthy, strong plants
The plants I received from Crocus were superior to any I’ve bought from other online suppliers. The packaging wasn’t just strong and secure, it was also specifically designed to hold the individual pots firmly. The plants were planted out within days and are all strong, healthy and thriving already. Very impressed.
14 October 2026
Reply from Crocus.co.uk Ltd
Thank you so much, Brigitte – we’re delighted to hear your plants arrived safely and are already thriving in the garden! 🌿
Good quality plants, fast service
Fast reliable service. All plants that I purchased from this company are doing very well.
13 October 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted to hear your plants are doing so well and that you were happy with the service. 🌱
Reply from Crocus.co.uk Ltd
Thank you, Sally – we’re so pleased you’re happy with the plants, packaging and prompt delivery! 🌿
I bought a Reubarb
I bought a Reubarb off you and it is tiny, no instructions, looks like no living part on it. One hopes it will live . Yes, of course I've potted up in a Greenhouse, we will have to wait and see.
14 October 2026
Reply from Crocus.co.uk Ltd
Thanks for your review, Peter; I’m sorry your rhubarb arrived so disappointing. Rhubarb crowns can look lifeless when dormant, but if you’re concerned, please email our team with photos and your order number so we can check and help further.
2 of the rhubarb plants we received…
2 of the rhubarb plants we received were fine, whilst the 3rd is not very good and we doubt it will take.
We tried to communicate but the "system" would not allow us accesd
14 October 2026
Reply from Crocus.co.uk Ltd
Thanks for your review, Eric, and I’m sorry you’ve had trouble both with the rhubarb and contacting us. Please get in touch via our [Contact Us] form with your order number and photos of the poor plant so we can look into this and help.
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback, David – we’re delighted to hear your plants arrived safely and are already doing well! 🌱
Delivered as stated
Delivered as stated. Surprised how small the actual rhubarb corm was. Hopefully will grow and develop
14 October 2026
Reply from Crocus.co.uk Ltd
Thank you for your review, Roy. We hope the rhubarb establishes well and, if you have any concerns as it grows, please contact our customer service team so we can help.
Reply from Crocus.co.uk Ltd
Thanks, Helen – we're really pleased to hear your plants arrived promptly and are looking healthy! 🌱
Ordering and delivery were excellent…
Ordering and delivery were excellent and bulbs were well packaged.
A few bulbs were soft but the rest appeared to be of good quality.
I would order from Crocus again
14 October 2026
Reply from Crocus.co.uk Ltd
Thanks, David – we’re delighted to hear your order and delivery went so smoothly and that you’re happy with the bulbs overall. 🌷 If you’d like us to look into the few soft bulbs, please email our customer service team so we can help.
Really quick which was so delightful as…
Really quick which was so delightful as I have had to wait ages with other companies even when parcels were indicated as being out for delivery. Good customer service so important I think. Bulbs look very healthy and of a good size so I’m sure they will be super😊
9 October 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback, Julia – we’re delighted your order arrived quickly and that you’re pleased with the quality of the bulbs. 🌷
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.