RHS Plants Reviews 

11,342
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 7,334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often receiving healthy and thriving plants that are well-cared for and beautiful. The delivery service is frequently highlighted for its promptness and efficiency, with items arriving quickly. Reviewers also appreciate the excellent, protective packaging, ensuring products arrive safely for a positive ordering experience. However, some customers noted receiving plants that were unhealthy, damaged, or did not meet expectations in size or vitality. Others mentioned delivery issues, including delays, poor handling, or crushed boxes, sometimes resulting in plants being left in suboptimal conditions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the healthy condition... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good condition and health of plants... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Reviewers highlight positive aspects of order, often praising the easy ordering process and prompt delivery... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Magnolia arrived in good condition and now having been planted is thriving. The delivery was made promptly but left at the front door not the back door as requested. The clear instructions indica... See more

Rated 4 out of 5 stars

The plants arrive well - packaged. Of course, not exactly like the glamour pictures, but give them the right care (in this case, a fresh water swampy environment) and they were thriving within a few... See more

Rated 4 out of 5 stars

The label on the box said Saturday delivery, but I received it on the following Monday, but it was probably not RHS's fault, but the courier's. When I opened the box the plant was in very good condi... See more

Rated 4 out of 5 stars

The plants I ordered unfortunately were a little hit and miss quality wise with an echinacea looking very sorry for itself, however I am forgiving considering the weather and maybe they were not happy... See more



Company details

  1. #158 of 190 best companies in Garden centre
  2. #27 of 45 best companies in Flower Delivery
  3. #84 of 123 best companies in Garden Furniture Shop
  4. #37 of 49 best companies in Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.3

All reviews

(11,342)

7,200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Salvia Nachtvlinder

Ordered and received Salvia Nactvlinder plants x6. Plants arrived in healthy condition . Planted out and within 2 weeks they are starting to flower.

8 July 2026
Rated 5 out of 5 stars

Great healthy plants at competitive prices

Plants arrive on time, really securely packaged, and in great condition - no pot-bound/wilted stock has ever been delivered.
They pot-on or plant out well and always thrive in situ
Fair and competitive pricing - I highly recommend RHS plants!

8 July 2026
Rated 1 out of 5 stars

Your delivery partner advised of a date…

Your delivery partner advised of a date and time and when i checked tracking it said the delivery date hadbeen changed at my request blatant lies i had not been in touch with them.This is the second time this has happened.Had taken time off work to receive delivery which had now changed, no notification of change but of course said it was at my request, was concerned about the plants given the heat and now delay.Dispatched on the Tuesday and not received until the Friday
Emailed DPD asking for an explanation still waiting a response 5 days after delivery.Will not recommend or order from RHS again

8 July 2026
Rated 5 out of 5 stars

Lovely zinc watering can

Lovely zinc watering can, I bought it as a present, it's expensive for a watering can, but it is lovey as a gift, I think it will be very well received, if not I will be the owner of a lovely watering can

7 July 2026
Rated 1 out of 5 stars

The Japanese cherry blossom tree was…

The Japanese cherry blossom tree was half dead at the top half of the tree when we received it. The soil it was in was powder dry. We gave the soil a good watering. We decided to plant the tree in our front garden hoping it will survive. We have now cut the dead branches off. Our gardener said it was hardy so we are really hoping it survives. I was very disappointed having received a plant in that condition from the rhs. I trusted your good name. The Cyprus tree is rather straggley but hoping with time it blossoms.

6 July 2026
Rated 1 out of 5 stars

Very disappointing from the RHS

Very disappointing from the RHS. The plants were tall and the leaves were yellow. The roots were so pot bound that some had turned up and came out of the top of the compost. It was very difficult to prize the root ball apart in order to plant them.
These were in the sale but even so the quality should be good enough for plants to grow healthily, which these are not.

8 July 2026
Rated 5 out of 5 stars

I purchased a plum tree and paid for…

I purchased a plum tree and paid for special date delivery but it didn't arrive the date it was supposed to due to the company delivery it .RHS refunded my delivery charge and when it did arrive it was damaged and all the leaves had been eaten by something and was practically dead, I emailed them to let them know and straight away they sent a replacement no hesitation and the lady who I dealt with was very kind and helpful such a lovely company to deal with.

6 July 2026
Rated 1 out of 5 stars

The delivery was excellent arrived…

The delivery was excellent arrived quickly and the plants were quite well wrapped
The plants were extremely small and very dehydrated. I could go to the garden centre and get a plant double the size for less money than I paid. I thought as it was RHS the plants would be good quality. I definitely won’t use you again

8 July 2026
Rated 1 out of 5 stars

my plants were left outside in very hot…

my plants were left outside in very hot sunshine when I had given clear instructions for where to leave them in an outhouse. There was also a notice on the door which was unlocked. The delivery company photo shows this. When I picked up the box the bottom fell out along with lots of the soil. The plants did not look in good shape after baking in the sun. I complained and was refunded only for the packaging and asked to send photos which I cannot do as I do not use a smart phone.

8 July 2026
Rated 4 out of 5 stars

Efficient service

I ordered a plant for my husband's birthday.
Good communication about despatch & time of arrival.
The plant arrived well packaged.
My husband was delighted with it & planted it fairly soon after delivery.

7 July 2026

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