Suttons Reviews 99,296

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the excellent quality of the products, including plants and seeds. Consumers highlight that items are often delivered in top condition, thanks to careful and secure packaging. People also value the wide variety of plants available and the user-friendly website, which makes ordering easy. Consumers report positive experiences with the service provided. Reviewers mention prompt responses in resolving issues, such as order discrepancies. However, opinions on the delivery service are mixed, with some customers praising the speed and helpfulness of delivery personnel, while others express concerns about delays and handling of packages.

Based on these reviews

Rated 4 out of 5 stars
Verified

I always rely on suttons,have been with them a fair while now. I recently ordered a variety of plants but unfortunately they said some were not to their usual standard,so sent me all violas and a vouc... See more

Company replied

Rated 4 out of 5 stars
Verified

The plant arrived in good time and was well packaged, no damage. It was a lot smaller than I was expecting but I have planted it into a big pot and is growing into it and looks very healthy. Lookin... See more

Company replied

Rated 4 out of 5 stars
Verified

Bulbs arrived well packaged and in good condition. It would have been 5 stars but the delivery company was dreadful and the parcel was out for delivery on 6 days over an 8 day period

Company replied

Rated 4 out of 5 stars
Verified

The order took longer than I expected for my wallflowers , but when they arrived they wea=re tyop quality.

Company replied

Rated 5 out of 5 stars
Verified

I've no bad comments to suporting Suttons. They dont always have the variety of seed I desire but I suppose I can't expect then or seed merchants give us what we require. Like everything else seeds pr... See more

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Rated 5 out of 5 stars
Verified

Suttons are brilliant to deal with. I ordered Autumn King carrots for my husbands allotments and when they didn't arrive after a couple of weeks, my husband contacted Suttons and without hesitation th... See more

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Rated 3 out of 5 stars
Verified

The ordered clematis has survived which is a miracle. Delivery was poor. Our gated community has clear instructions for entry but were not followed. There is also a pedestrian gate. I ran out to the... See more

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Rated 5 out of 5 stars
Verified

My mail delivery usually takes an extyra day as I live on an island. But the plants were all healthy, garden ready and continued to grow magnificentally. Delighted with purchase.

Company replied

Rated 5 out of 5 stars
Verified

I was kept informed when part of my order was delayed. The sale prices were excellent and the quality of products was equally as good. Well packaged goods and easily accessible planting information wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Nicely packaged, fast delivery and exactly as described. Additionally for me is the ease of use of the website, well laid out and simple to manouvre around. For a company who is over 200 years old th... See more

Company replied

Rated 5 out of 5 stars
Verified

Very quick delivery. Always first class from Suttons, be it seeds or plants. This year I have had an excellent yield from Tomatoes, Onions, Radishes, Celeriac and Carrots. Preperation underway to e... See more

Company replied

Rated 5 out of 5 stars
Verified

Clear description,including pictures, prompt delivery in secure packaging. I can’t fault anything, I just hope my gardening skills are as good as Suttons service

Company replied

Rated 5 out of 5 stars
Verified

I ordered a collection of tulips and daffodils and for some reason this was input as two orders and I was charged twice. Two boxes arrived but as I had ordered a lot of bulbs I thought that the order... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic customer service. Bought a selection of spring bulbs and very pleased with quality. There was a minor issue with my order which Suttons sorted out straightaway and everything delivered a... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered ready-planted hanging baskets for the first time; they have been blooming for weeks and are still going well in late October. Waĺlflower plants have settled in well and are blooming alrea... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered some Apricot Shades of Begonias in early Spring delivered with care they are still beautiful everyone coments on them

Company replied

Rated 5 out of 5 stars
Verified

It was my first order from Suttons. They sent me to many packets of seeds, so i emailed them to let them know and asked how to return the extra seeds, they told me to keep them and enjoy. I was P... See more

Company replied

Rated 5 out of 5 stars
Verified

The bare root wallflowers were in excellent condition. I usually buy my wallflowers locally and have never had such healthy plants before. The delivery was also good and I shall not hesitate to order... See more

Company replied

Rated 5 out of 5 stars
Verified

The consignment was well packed snd promptly despatched. Yodel even managed to deliver rather than fly tipping this time.

Company replied

Rated 2 out of 5 stars
Verified

Very disappointed with the condition of the garden ready pansys that Yodel delivered yesterday. The plants had been well packed by Suttons and despite the covering net obviously designed to prevent th... See more

Company replied

Rated 5 out of 5 stars
Verified

Sutton's offer a wide variety of plants , they are of good quality and easy to order vis user friendly website. Delivery always seems to be on time and I have always been highly satisfied with the pl... See more

Company replied

Rated 5 out of 5 stars
Verified

It was easy to order on-line and everything I ordered was available. I have used this company for many years and have found their seeds/varieties for offer excellent. It is my seed supplier of choice.... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m always happy with my Sutton’s purchases. The packaging is very good which ensures the plants arrive in perfect condition. The Tulip bulbs I ordered were of a good size and I’m looking forward to a... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been buying Sutton's professionally grown plug plants for several seasons now. The plants arrive in excellent condition and are in specialist packaging. Very easy to grow on with a little car... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered some garden ready violas and a load of plug plants for growing on. Great offer and plants are fabulous! Would recommend plus joining their garden club as so many offers and discounts.

Company replied

Rated 5 out of 5 stars
Verified

Left where requested. Very good secure packaging. Bulbs in further package inside box. Very good quality. I was very impressed.

Company replied

Rated 5 out of 5 stars
Verified

Plants were in exellent condition. Planted them as soon as they arrived. I recommend. To any of my friend to use suttons for their garden plants or gardening needs.

Company replied

Rated 5 out of 5 stars
Verified

Always good plants or seeds received from Suttons and advice when to expect delivery. They care all the way, even having a guarantee on plants growth once received.

Company replied

Rated 5 out of 5 stars
Verified

Excellent service and products. Advised when order despatched and Information sent about carrier and how to track delivery. Bulbs excellently packed and arrived in perfect condition.

Company replied

Rated 5 out of 5 stars
Verified

Initial item received found to be faulty,but very quickly resolved with a replacement.Great service.

Company replied

Rated 5 out of 5 stars
Verified

Very lucky to purchase two winter handing baskets at a discounted price! Prompt dispatch and beautifully fixed in the carton.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use web site, very good value products and the items delivered are received in excellent condition.

Company replied

Rated 5 out of 5 stars
Verified

All my orders have arrived in a very good condition. All plants have grown and bloomed as promised by Suttons.

Company replied

Rated 5 out of 5 stars
Verified

Really nice plants at reduced prices. Some much larger than expected. All delivered in a healthy , good condition.

Company replied

Rated 5 out of 5 stars
Verified

The order arrived on time. I will not see the results until the spring (depending on global warming).

Company replied

Rated 5 out of 5 stars
Verified

My order of bare root wallflowers from Suttons was very well packed.The plants are really big and strong,in fact they are the best bare root wallflowers I have ever had delivered.well done Suttons.The... See more

Company replied

Rated 2 out of 5 stars
Verified

The delivery times are very vague and even now its arrived with Yodel , there is no indication of when its to be delivered, items in my order were paid for weeks ago and then suddenly the order was sp... See more

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Rated 2 out of 5 stars
Verified

I ordered bulbs then received an email to say I won't receive until 11/11/25 which is too late for my plans with the bulbs.

Company replied

Rated 5 out of 5 stars
Verified

I have placed many orders with you over the years and always received quality products.

Company replied

Rated 5 out of 5 stars
Verified

Delivery time was as advised. Delivery man knocked my door and waited for me to open door. He was very cheerful and helpful with my large box. Many thanks.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful autumn baskets Can’t wait until they fill out, great quality and price.

Company replied

Rated 5 out of 5 stars
Verified

Super Plants ? Great Price ? Very Well Packed For Delivery ? Arrived in Top Condition ?

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Rated 5 out of 5 stars
Verified

Pleased with the winter hanging baskets the original order was despatched but was lost in transit the replacement arrived on time and in good condition

Company replied

Rated 5 out of 5 stars
Verified

My bulbs arrived in super fast time. Well packed and ready for planting, BUT at a very reasonable price!

Company replied

Rated 5 out of 5 stars
Verified

Bulbs have arrived in good condition. Won't know till spring if they grow okay. Plants are well packed too.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use website and very helpful and friendly delivery man

Company replied

Rated 5 out of 5 stars
Verified

Everything good well packed fast delivery

Company replied

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Company details

  1. #28 of 29 best companies in Seed Supplier
  2. #197 of 206 best companies in Garden centre
  3. #16 of 17 best companies in Gardener
  4. #15 of 16 best companies in Garden Allotment
  5. #46 of 49 best companies in Nursery

About Suttons

Written by the company

Welcome to the official TrustPilot profile for Suttons

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

Our carefully selected range ensures that every gardener can find what they need to help their gardens thrive. From vegetable seeds and plants to fruit, flowers and gardening equipment, we’ve got you covered.

Shop on our website today Our Latest Offers

 

Vegetable Seeds Vegetable Plants
Soft Fruit
Fruit Trees
Flower Plants & Bulbs Flower Seeds
Join Our Gardening Club

Suttons Consumer Products

Written by the company

Our Guarantee
All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Suttons Delivery Information

Suttons 14 day guarantee!

All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days and we'll arrange a replacement or refund. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Contact info

3.8

Great

TrustScore 4 out of 5

99K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically takes over 1 month to reply


Rated 2 out of 5 stars
Verified

2 out of 3 dying

2 out of the 3 Erigeron karvinskianus that I’d bought have failed and died. Within 2 weeks they’re limp and turning crispy, only 1 is thriving. They’re all planted in the same pot, with the same quality compost and grit. The bulbs I’d bought are great, just upset at the live plants.

16 October 2025
Rated 1 out of 5 stars

Ignoring emails

I have recently received part of an order with the last part being an autumn planted fruit plant, with an expected delivery of the end of October. I recently received an email telling me that there was a delay with the order and the expected delivery was now March next year? This obviously is not suitable. So I have messaged them through their web page as per the FAQ page only to have that ignored. I have also emailed customer services explaining that the delay was unsuitable and have asked for a refund again the email was ignored.

2 November 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great product and transaction

Great product and smooth with an efficient transaction overall

14 October 2025
Suttons logo

Reply from Suttons

We're happy to hear that you had a great experience with our product and a smooth, efficient transaction. Thank you for your positive feedback!

Suttons Customer Care 🌸

Rated 5 out of 5 stars
Verified

Plants order was tracked and transit…

Plants order was tracked and transit information easy tp follow. Plants arrived in very good condition.

1 October 2025
Suttons logo

Reply from Suttons

We're happy to hear that the tracking information was easy to follow and that your plants arrived in very good condition. Thank you for your positive feedback!

Suttons Customer Care 🌸

Rated 5 out of 5 stars
Verified

Good size seed and they’re all planted…

Good size seed and they’re all planted and starting to shoot already so must give them four will update my review when I pick them. Kind regards John the service was very very efficient as normal.

15 October 2025
Suttons logo

Reply from Suttons

We're happy to hear that the seeds are shooting well! Thank you for your positive feedback regarding the seed size and our efficient service. We appreciate you taking the time to share your experience, and we look forward to your update after the harvest.

Suttons Customer Care 🌸

Rated 5 out of 5 stars
Verified

Always buy my plants and seeds from…

Always buy my plants and seeds from Suttons, guaranteed top quality.

15 March 2025
Suttons logo

Reply from Suttons

We appreciate your continued support and are delighted to hear you're consistently satisfied with the superior quality of our plants and seeds.

Suttons Customer Care 🌸

Rated 5 out of 5 stars
Verified

When I had a problem with a delivery…

When I had a problem with a delivery ,you got back to me the same day and fixed the problem .

30 September 2025
Suttons logo

Reply from Suttons

We're happy to hear that we could resolve the delivery issue promptly. It's great to know we were able to provide a satisfactory resolution in a timely manner. Thanks for your feedback!

Suttons Customer Care 🌸

Rated 5 out of 5 stars
Verified

Sutton's offer a wide variety of plants…

Sutton's offer a wide variety of plants , they are of good quality and easy to order vis user friendly website.
Delivery always seems to be on time and I have always been highly satisfied with the plants I've ordered and the overall purchasing experience, would highly recommend Sutton's to anyone interested in gardening

12 October 2025
Suttons logo

Reply from Suttons

We're happy to hear that you find our plants of good quality and easy to order. We're also glad you're satisfied with your purchasing experience and timely deliveries. Thank you for recommending us!

Suttons Customer Care 🌸

Rated 5 out of 5 stars
Verified

Spring Bulbs

Excellent service and products.
Advised when order despatched and
Information sent about carrier and how to track delivery. Bulbs excellently packed and arrived in perfect condition.

14 October 2025
Suttons logo

Reply from Suttons

We're happy to hear that you received excellent service and products. We appreciate your positive feedback regarding the dispatch notification, tracking information, and the secure packaging of your bulbs.

Suttons Customer Care 🌸

Rated 5 out of 5 stars
Verified

Easy to use website and very helpful…

Easy to use website and very helpful and friendly delivery man

28 September 2025
Suttons logo

Reply from Suttons

We appreciate your kind words and 5-star rating! We're happy you found our website easy to use and that our delivery service was helpful and friendly.

Suttons Customer Care 🌸

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