Many good style choices as well as colors of blouses and pants. I ordered through JC Penny, but Light in the Box was the only identifier in the end. Not sure why delivery cost was so high? or wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clear information was not given during the ordering process, including about delivery times, methods and costs. The order summary indicated the cost of this minimalist wallet as £15.80 instead o... See more
Problems registering - would not allow me to enter phone number. When I originally started looking it was not straight forward getting to the page I wanted. I eventually found it by luck rather than... See more
Pricing is good on flash sales. So far orders have been satisfactory. Sizes have been accurate the first time ordering.
Company details
Written by the company
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Contact info
United States
- www.lightinthebox.com
welcome to shop with us
4.3
Excellent
521k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading delivery times and appalling customer service
Misleading delivery times and appalling service
LightInTheBox advertised 2–3-day delivery, but the actual timeframe was closer to two weeks. They then claimed delivery had been attempted when I was home all day and nobody arrived.
Even worse, the “courier contact number” they provided belonged to a random person who said he receives around 100 calls a day from customers searching for packages. The tracking page showed no useful details or pickup location—just a form requesting my information.
LightInTheBox still cannot tell me where my package is and is threatening to refuse a refund. This whole experience has been an absolute joke.
19 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
THEY SUPPLIED A LIGHT FITTING THAT IS JUNK
THEY SUPPLIED A LIGHT FITTING THAT IS VERY POOR QUALITY AND FELL APART
TRIED TO CONTACT THEM GOING ROUND IN CIRCLES
14 July 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Finally received my order on 8/18/26
Finally received my order on 8/18/26. After opening my package and looked at the shirts I ordered, I found that the black shirt had white thread around the collar not black. I paid 93 dollars for the 3 shirts and expected a better quality shirt. I should have asked for my money back but chose to get the shirts instead. Wrong choice. I have learned a valuable lesson and that is to order shirts that are made in the United States. These shirts will make good rags.
18 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I bought a product from them and needed…
I bought a product from them and needed some add on options for the item. They make it just about impossible to contact them in any way shape or form, and then they finally will talk with you if you pay $5.00. Total BS and a waste of your time. I will never buy from them again!
18 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Money required for the app to work!
DO NOT BUY FROM THIS COMPANY. If I could give fewer stars I would. I ordered a smart bracelet and waited some time for it to arrive. I grant that is is quite pretty and as described. However, when I went to download the app to make the bracelet 'work' I had to give my credit card number and agree to a charge of £39.99 PER MONTH to use it. There is no indication that there is an additional cost to the bracelet.
15 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We’re sorry for the concern caused by the subscription screen you encountered. We checked this with our supplier, and the bracelet does **not require a £39.99 monthly subscription for normal use**. The screen may have been a promotional pop-up within the app rather than a required payment.
We’ve contacted you privately to help clarify what appeared on your screen. If you encounter a similar prompt, we recommend closing it rather than entering payment details unless the charge is clearly identified and you intend to purchase it.
We appreciate you bringing this to our attention and will be happy to assist.
Warm regards,
Customer Service
The item was defective poorly made the…
The item was defective poorly made the return policy is no return label given you have to pay for and return it to china which is expensive and IF it is deemed by them as being defective you will have the price of the item refunded only
The original postage cost is deducted by them and you have also paid for shipping to china so if your not happy with the item you’re stuck with it as it’s not feasible to return
My £20 item was refunded £13 but costs £12 to send back refunded £1
Will never use this company again
18 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Do not use this company
Do not use this company, total scam. They changed my delivery date even though I had paid for quick delivery. No way to cancel order and they expect me to pay for shipping to Asia when I do return the item, thats if it shows up at all.
11 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Poor sizing and very difficult return process
The items themselves are acceptable, but the sizing does not correspond at all with standard European sizing in my experience.
When I contacted customer service to arrange a return, the process became unnecessarily difficult. Rather than offering a customer-friendly solution, they seemed to do everything possible to dismiss my concerns and discourage the return.
Unfortunately, this is the kind of website where the policies appear to be designed mainly to protect the company’s own interests, with very little consideration for the customer.
Based on this experience, I will not order from this website again!
UPDATE – RESPONSE TO LIGHTINTHEBOX:
Your reply unfortunately misses the point. It is precisely my experience with your customer service that led me to express my dissatisfaction publicly on Trustpilot.
As I have already explained several times through your customer service channels, I feel that the main objective has been to dismiss my concerns and repeatedly refer me back to procedures, rather than genuinely trying to resolve the issue. Your policies seem to be given greater priority than finding a fair and practical solution for the customer.
Referring me back to the same customer service process is therefore not a solution—it is exactly the problem I described in my original review. In the meantime, I have unpacked the items and put them away. I no longer wish to waste any more time going back and forth with your customer service. As far as I am concerned, this matter ends here, but my review remains an honest reflection of my experience with your company.
18 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
kept moving the goal posts on my…
kept moving the goal posts on my delivery...it was already a 3 week delivery and then added an imaginery delivery date
17 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Prompt delivery and great styling for the whole family
Timeliness on order. Very unique but comfortable close which will impress your friends. Materials used were of high quality. Husband favorite shirt,
17 August 2026
Unprompted review
Do Not Buy From Them
First they sent the wrong colour. They sent caramel and not khaki. Its different. Second their size was too small. Third, they tell you they have no prepaid labels to send, so you have to bear the cost of shipping back to them. In China to get your refund. What a bunch of sleazebags.
30 July 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The product looked nothing like the…
The product looked nothing like the picture. The material in the jacket was very strange. The return policy is a big rip off. I paid $40 and will probably only get $7 back. REAL BAD COMPANY. STAY AWAY!
17 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Avoid this company!!!!!
Avoid this company!!!!!
The product I received was of terrible quality and bore little resemblance to what was advertised online. The photos were amazingly misleading, and the actual item looked cheap and poorly made.
Returning the item is extremely difficult, and customers must pay both return shipping and customs charges themselves, making the process costly and impractical.
Overall, a very disappointing experience. I would not recommend buying ANYTHING from LightInTheBox!
17 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
very, very bad experience
hello there, If I knew what I have just read about your company, “many buyers treat you as an outright phantom scam, because you have severe issues with cheap product quality, misleading sizes, slow shipping, and a very difficult return process. [1, 2, 3, 4]. Common Issues Reported by Buyers are: Quality and Materials: Users note that items often look different from the online photos and use cheap fabrics. Bad Sizing: Clothes frequently run too small or do not match standard size charts; etc” I would never buy from you.
But … as it seems I do not belong to wise people who observe/read the missteps of others before they purchase your products, to avoid bad experience, you succeeded to fool me.
I recently bought 2 shirts and pants for my partner on your site. As you have already fooled me I want to leave feedback and warn other customers that the shirts and trousers I bought have all the issues that are listed on internet about your company. The quality is very, very bad, the color looks different from the online photos, and the material contains elastane, which you did not mention in the declaration. I wouldn't even pay NZD$5 for a shirt like yours if I saw it in a store. you seem to be an unreliable company, ?an outright scam, that sells bad goods
I recently bought 2 shirts and pants for my partner on your site. I want to leave feedback and warn other customers that the shirts you show on your website are not what you send. the quality is very very bad, the color is not as in the picture, and the material contains elastane, which you did not mention in the declaration. I wouldn't even pay NZD$5 for a shirt like yours if I saw it in a store. you seem to be an unreliable company that sells bad goods.
should i not get a response from you by the end of this week, I shall start the complaint process with the NZ Consumers Protection.
Items I bought: Men's Shirt Linen Shirt Summer Shirt Beach Shirt, Color:Gray, Size:S,;Men's Shirt Linen Shirt Summer Shirt Beach Shirt, Color:Brown, Size:S; Men's Cargo Pants Cargo Trousers Tactical Pants, Color:khaki; Size:M.
4 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Terrible customer service- I ordered a dressy suit for a wedding…
I ordered a dressy suit for a wedding and the jacket seemed to be about 2 sizes too small in comparison to the pants and the material was not as expected or shown in the photos. Additionally, they would not exchange the suit jacket for a larger size or provide a refund.
I will never buy anything from them again and suggest that unless you have money to waste, that you not roll the dice.
16 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Kalliit kengät valtava pettymys
I ordered a pair of expensive shoes (over €120) to be delivered to Finland, but the company operates out of China. The material wasn't the leather that had been promised, and the color didn't match either. At least the size was right.
You have to pay for the return shipping from Finland yourself, and it is exorbitantly expensive—over €50. I feel completely ripped off.
Tilasin kalliit (yli 120 €) kengät koti-Suomeen ja yhtiöhän toimii Kiinassa. Kenkien materiaali ei ollut luvattua nahkaa. Värikään ei täsmännyt. Koko sentään oli oikea.
Palautus Suomesta maksetaan omaan piikkiin ja se on tuhottoman kallista: yli 50 €. Tunnen itseni täysin höynäytetyksi.
13 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Material seems cheap and stiff
Material seems cheap and stiff. I ordered size large and shirt is size medium at best. I'm afraid of what will happen after the first wash.
15 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Late delivery
I ordered an outfit specifically for a party I was attending. I paid an extra charge for a faster delivery. Despite this the item arrived over a week after the promised date and after the party. I no longer needed the item. The return process is expensive (it needs to go back to Asia at the customers cost) and not an easy process. Based on this experience I would not use this company again.
15 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Impossible to get answers
Impossible to get answers. Took weeks for items to arrive. Had to contact credit card is no sign of goods and no answer. Bombarded with offers I do not want. They are not in UK possibly China.
WOULD NEVER DEAL WITH AGAIN - AVOID
8 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.