Etsy Reviews 

Etsy is a scam. Don't do it.

Can’t log in to get purchase because I wasn’t signed in. Can’t sign in because they won’t send me a link to reset password. Cant use digits sent to verify without page reloading and dropping me back to square one. The help section says myst have account in order for link to be sent, but won’t let me make account because it already exists.

All responses are AI-generated. I don't think they care about their customers. I will never use them again. I ordered a New York Giants infant outfit and received a Christmas ornament. The merchant said it would ship, but I never received the merchandise. Hopefully, I will get my refund.

I bought a rug from Etsy it landed in London. I live in Newcastle and they could not deliver. So I had to pay £60 to get it delivered I still not revived it yet

AVOID THIS TRADER ON ETSY GUY TOTALLY UNTRUSTWORTHY...!!..sends broken items and then promises to replace & vanishes ..AWAIS SADIQ (ROYAL VIKINGS)...AVOID,AVOID...!!

For the most part I knew to expect terrible service and a poor outcome. I gave it another chance ordering simple stuff for holloween. I placed my order on Oct 7. The related shipping estimate was two weeks. I knowing says that the shipping can be wrong but I couldn't have anticipated that the shipping would take over a month making my entire purchase useless having to buy whatever I could find locally last minute. Also I was not notified that my order was coming from Pakistan and would have to pay additional duties and tarrifs. The shop owner made no effort to apologize or care in the least. The leather jacket was completely fake and generic as i expect everything on this site to be.

They act like selling an item but they send you digital pic lol
Then they NEVER return anthing
Customer service is aweful
Scam
Don't buy anything from etsy

Etsy are continuing to allow a fraudulent/scam seller to continue selling, regardless of numerous complaints and more than 40 (ALL) negative reviews (items never arriving). This means Etsy is allowing more and more buyers to be scammed. How many fraudulent sales will Etsy endorse before the seller is blocked?

I ordered a pyjamas and they have taken the money but never send the iteam i tried to contact the seller however there is no luck she not even got back to me in regards to when it will arriver or whatever very frustrating

Bough a dress through etsy. When it arrived (from a UK address) in poorly wrapped parcel, it was of poor quality. I contacted seller asking for a refund as was their policy. was a given an address in Pakistan for returns. Told them I was returning to the 'return address' on the delivery package and did so. That was 2 weeks ago and they keep saying they will deal with it once received. Etsy won't let me raise a comlaint while the retailer is supposedly still dealing with it. They can stall by repeated emails until it is outside the complaint period. Avoid etsy!

AVOID at all costs. The customer service is just AI driven, if a problem occurs you will not get to speak to a human and the issue will be left unresolved. They also have suppliers who are outsourcing to third parties and they do not seem to care. You are better off using Amazon.
The supplier of my product refused to answer my questions because I was asking why my product was not was advertised. They said they were not going to talk to me and were not prepared to help me. So there you go, that is what you can expect from Etsy.

I have been selling on Etsy for nearly six years, and I can honestly say the way this platform treats its sellers is becoming absolutely disgraceful.

Etsy has once again placed a 45-day payment reserve on my account, meaning I am left waiting for money I have worked hard to earn. This isn’t the first time, and the financial and personal stress it causes is completely unacceptable.

Yes, I have received some negative reviews, but there is a reason behind them. Many relate to Royal Mail deliveries being delayed or parcels not arriving. These are circumstances largely outside my control. I dispatch my orders and, wherever possible, provide tracked postage. Even this has become increasingly difficult with Etsy’s international postage arrangements.

Rather than looking at individual circumstances and recognising the efforts sellers make, Etsy appears happy to penalise small businesses by withholding their money for weeks at a time.

Let’s not forget that Etsy already charges sellers substantial fees. We pay to use the platform, work hard to build our shops, deal with customers, fulfil orders and promote our businesses. Yet when something goes wrong, where is the support?

The customer service is horrific. Trying to get an actual person to deal with an issue is like going round in circles. There is no clear, accessible contact information for a dedicated complaints department, no straightforward way to escalate a serious issue and seemingly nobody willing to take individual circumstances into consideration.

For a company that relies on independent sellers to make its platform what it is, there appears to be very little loyalty towards those sellers.

We are not just account numbers. We are real people running small businesses, with families, bills and financial commitments. I also suffer from anxiety and rely on medication, and the constant uncertainty caused by these decisions has a genuine impact on my wellbeing.

Nearly six years of loyalty, hard work and fees paid, and this is how Etsy treats its sellers.

Etsy needs to remember that without its sellers, there would be no marketplace.

I would strongly encourage anyone considering selling on Etsy to look beyond the potential sales and research how sellers are treated when things go wrong.

Extortionate fees, money withheld, horrific customer service and seemingly no accountability.

Etsy, you need to do better. Your sellers deserve better.

WORST SERVICE EVER. IF THEY BAN YOUR ETSY STORE ONE DOY WITH NO ANY REASON PLEASE DON'T BE SHOCKED. BECAUSE THE THING THAT THEY DO IS THIS. NAD WHEN THEY BLOCK YOUR STORE THEY DONT SAY ANYTHING. DONT USE THIS PIECE OF GARBAGE EVEN IF YOU HAVE LAST 50 CENT YOUR POCKET. ETSY IS REGRETNESS. AND IF I HAD GIVEN 0 STAR I WOULD DO WITHOUT ANY DOUBT. GO BURN IN HELL ETSY AND THEIR WORKERS. YOU AIN'T DESERVE ANYTHING. CHAU

I made an order and 6 days later the shop canceled the order! No reason why, just an option where to send my refund. Of course they offered store credit. The faster option they said. I have to wait up to 5 days for a refund to my card. So all in all I borrowed Etsy money so they could pay me back 11 days later. No explanation at all!

Etsy forced me to submit a biometric face scan and government ID before they informed me of the $29 account creation fee. Not selling fee, not listing fee, but an account creation fee.

Worst site to buy any product online with them. They don’t have customer service line to ask for support or refund. Don’t buy anything otherwise you loose money.

Banned my account for no reason and stole my money. Don't use this app. The site needs to be investigated

I have been purchasing through Etsy for a while and it’s only as good as the individual sellers…..when you come to bad sellers/shops the Etsy customer service team is UTTERLY USELESS. it doesn’t care I was sold something bad, it doesn’t care that there are companies from India pedalling gorgeous rugs in pictures but when they arrive they’re nothing like what is shown. I have tried to tell Etsy of this scam. But they don’t care. It is impossible to speak with anyone. BE WARNED

I ordered a bracelet for my Great Granddaughter for her 7th birthday, the item arrived and is really lovely, she was delighted, the delivery was quick and well wrapped. very pleased with the purchase

This may not reach or matter to everyone, but this vision of 'handmade items' that Etsy still try to push on adds is within seconds false so obviously so! Its now a world of large manufacturing slop that undercuts small businesses, the whole initial and claimed purpose. They have booted many business off the site, I appreciate their desire to make the site less AI but for small businesses they do not have the stock or funds to create hundreds of products as examples alone. This is not the problem, they need to personally vet companies on if they are small businesses, or mass manufacturers of which you can tell most on the site are. I use to love this site for both selling and buying my gifts, now I hardly touch it ... for those out there genuinely looking for small businesses online Kofi is newer and helping to do this :)