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LightInTheBox Reviews 

525,749
•
TrustScore 4.5 out of 5

4.3

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Considering 56,438 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the great quality of the items and find the website simple to navigate when searching for desired products. Consumers frequently note that placing orders and finding exactly what they need is a remarkably smooth and straightforward process. However, some people mentioned that delivery and shipping costs can feel expensive, and received items sometimes did not match online pictures. Reviewers also noted that clothing sizing can occasionally vary between items or run significantly larger than expected. Additionally, a few shoppers experienced minor difficulties managing their shopping carts or processing payments during checkout.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the great prices and lovely... See more

Order

Users describe ambiguous interactions with order, noting that while online ordering and payment processes are... See more

User experience

Customers had positive experiences with user experience, frequently sharing satisfaction with the simple... See more

Website

People report ambiguous experiences with website, as reviewers frequently praise how easy it is to navigate... See more

Price

Reviewers mention ambiguous feedback about price, with many consumers expressing appreciation for awesome... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a long process, since I did not have my password, and the shipping address is different from the billing address, but in the end it all worked out. I would like to see details such as exact di... See more

Rated 4 out of 5 stars

Ordering went smoothly enough, but a messaging service would be helpful for asking questions about the product. The constant price changes between pages is a bit much, pity.

Rated 4 out of 5 stars

Hate when items in cart dissapears when logging out from site. That info should remain on my site until i make decisions on my full order.

Rated 5 out of 5 stars

I found the site easy to follow and had no trouble ordering. I can’t comment on the delivery until I receive my goods, and only then I can say whether the delivery time was good or not, and whether th... See more

Company details

  1. Clothing Shop
  2. also in
  3. Homewares Shop
  4. Ladies' clothes shop
  5. Men's clothes shop
  6. Wedding Shop

Written by the company

LightInTheBox (NYSE: LITB) is a global DTC e-commerce brand founded in 2007, dedicated to bringing affordable "lifestyle" products. Visit www.lightinthebox.com — worldwide shipping, happiness delivered fast. 🖤 Black Friday Frenzy · Screaming Deals Top fashion, home goods, and party essentials at rock-bottom prices. Limited-time flash sales + sitewide discounts—once they're gone, they're gone. 🎄 Christmas Wonder · Light Up the Magic Everything for the season: tree decorations, Advent calendars, and festive outfits. Up to 70% off + exclusive Christmas coupons.

Contact info

welcome to shop with us

www.lightinthebox.com

4.3

Excellent

TrustScore 4.5 out of 5

526k reviews

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4.3

All reviews

(525,749)

55,874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Daly

Clear and precise information on the item being purchased

5 November 2026
Rated 4 out of 5 stars

The experience was good, not great

The experience wasn't great, just good. Quick and easy to use, but add ons are irritating and not obvious prior to ordering. Good quality stuff though; I've used them before and will again - if I can afford it.

5 November 2026

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