British Gas are always reliable. From when I rang to make an appointment to the text to confirm. Another text to remind me of date and time. Engineer then rings or text to say he’s on his way. A... See more
Company replied
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Review summary
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Reviews shaping this summary
Had new smart meters fitted today for electric and gas, the communication was great. Emails and texts confirming the appointment. The engineer called prior to arrival to give his name and name of comp... See more
Company replied
Very happy with the service provided by British Gas. Booked an annual boiler service on line, which was simple to do and had an immediate confirmation message. Several messages followed and a phone ca... See more
Company replied
I had my electric and gas meters changed today by BG engineer Alex. He was friendly and professional, explained everything and my gas boiler and electricity are working perfectly after his visit, unli... See more
Company replied
Company details
- #20 of 31 best companies in Electric utility company
- #33 of 37 best companies in Electrician
- #23 of 29 best companies in Gas company
- #44 of 45 best companies in Gas installation service
- #87 of 96 best companies in Plumber
- #36 of 51 best companies in Property management company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
349k reviews
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Great knowledge and good service would…
Great knowledge and good service would recommend british gas
21 July 2026
Unprompted review
Excellent service always
The engineer was very efficient, tidy and friendly. I have always had excellent service from British Gas over many, many years.
21 July 2026
Unprompted review
Gas boiler annual service.
Sean the gas engineer was professional and very helpful. I hope we see him again for next year's service. Highly recommended.
Paul and Jacqueline.
23 July 2026
Unprompted review
Very polite service engineer came today…
Very polite service engineer came today clean and tidy in appearance. He explained what he had done also tightened a rad valve.
23 July 2026
Unprompted review
Looked at the boiler explained about…
Looked at the boiler explained about replacing to new one. No hassle to change it very helpful and friendly. Thanks Ian.
23 July 2026
Unprompted review
Great experience
Great experience, excellent service from Engineer, no mess and task completed in good time. Would highly recommend for excellent service
22 July 2026
Unprompted review
Because he was very helpful and he even…
Because he was very helpful and he even cleaned up his mess and he helped me register to british gas app on my phone so I would recommend british gas
22 July 2026
Unprompted review
Yearly boiler review:
Yearly boiler review:
Excellent communication re time of arrival.
Very polite and courteous engineer.
Thorough and efficient.
Offered advice re boiler but no hard push to sell you products .
23 July 2026
Unprompted review
Great same day service.
Great same day service very good engineer and job job without any issues.
Thank you
23 July 2026
Unprompted review
Reliable
Easy to book appt. Reliable service from British Gas. Expensive insurance but worth it to me for the prompt and reliable service that covers so much with no further payments.
21 July 2026
Unprompted review
Took out full home care service with…
Took out full home care service with British Gas so glad I did as I had a gas leak I had no idea was there all sorted.
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service provided
Easy communication with engineer and was called with a time prior to arriving. Helpful tips were given and advice was provided when querying some aspects of my boiler.
23 July 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our engineer provided such clear communication and helpful advice regarding your boiler. Thank you for sharing your 5-star experience! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
It took 4 months after new smart meter…
It took 4 months after new smart meter installed before they came back and commissioned it. Once you initiate a complaint service is very good
23 July 2026
Unprompted review
Reply from British Gas
We appreciate you sharing your experience with us. We understand the delay in commissioning your smart meter was frustrating. We're glad our service improved after your complaint. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Easy to make service…
Easy to make service appointments,various dates and times available. Engineer prompt snd professional
21 July 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that making service appointments was easy and that our engineer was prompt and professional. Thank you for sharing your positive experience! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
I’ve had issues with poor service from…
I’ve had issues with poor service from British Gas Home care for 3 months now.
Their excuses are comical!
The service diabolical!
The customer service should be a comedy sketch!
After 3 months of a blocked toilet
Which took 3 days to clear because the contractors gave me every excuse in the book, they finally cleared it.
Finally a competent result - unlike the phone staff & customer care ( no idea about care whatsoever!)
I found breathing space we were elated they finally came through!
But …
It was short lived!
They cleared the waste from the stack pipe only to let it build up under ground Right next to the stack pipe - it did tell them this would happen but my words fell on deaf ears again!
Now I have toilet waste in my BBQ area
It’s come out the ground through the manhole cover & is everywhere!
So much for a BBQ TODAY !
For near £50 a month
It’s a poor service
Shocking that a person with disabilities has to use a bucket as a toilet!
Customer service have mentioned compensation- how can you put a price on your dignity?
I will update my review with their offer.
If you’re vulnerable & have a disability DO NOT USE BRITISH GAS - they truly have the poorest service I have ever experienced in my 60 years !
23 July 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the incredibly frustrating and distressing experience you've had with our service over the past three months. It's completely unacceptable that you've been left in such a difficult situation, especially with the issues recurring after a repair. We would like to investigate this further for you. Please contact us on one of our Social Media channels. We're available by DM/PM on Facebook, X, Instagram, or LinkedIn. Please include your full name, full address and email address. You'll also need to mention #Trustpilot and your query in your message to ensure it comes through to the right team. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Reply from British Gas
We're so pleased to hear that your experience was a positive one and that our engineer was on time and explained everything clearly. Thank you for sharing your 5-star review! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Lovely engineer so respectful chatty…
Lovely engineer so respectful chatty but still got on with the work at my age you appreciate the chat it breaks your day up thank you Paul the engineer a true gentleman
21 July 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer was respectful and chatty, making your day a little brighter while still getting the job done efficiently. Thank you for your wonderful feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Engineer for British gas was amazing 👏…
Engineer for British gas was amazing 👏 very helpful and polite would highly recommend 👌
20 July 2026
Unprompted review
Reply from British Gas
Thanks for taking the time to share your positive experience! We're delighted to hear that our engineer was so helpful and polite during their visit. We appreciate your recommendation! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
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