British Gas are always reliable. From when I rang to make an appointment to the text to confirm. Another text to remind me of date and time. Engineer then rings or text to say he’s on his way. A... See more
Company replied
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Review summary
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Had new smart meters fitted today for electric and gas, the communication was great. Emails and texts confirming the appointment. The engineer called prior to arrival to give his name and name of comp... See more
Company replied
Very happy with the service provided by British Gas. Booked an annual boiler service on line, which was simple to do and had an immediate confirmation message. Several messages followed and a phone ca... See more
Company replied
I had my electric and gas meters changed today by BG engineer Alex. He was friendly and professional, explained everything and my gas boiler and electricity are working perfectly after his visit, unli... See more
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Company details
- #20 of 31 best companies in Electric utility company
- #33 of 37 best companies in Electrician
- #23 of 29 best companies in Gas company
- #44 of 45 best companies in Gas installation service
- #87 of 96 best companies in Plumber
- #36 of 51 best companies in Property management company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
349k reviews
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Great same day service.
Great same day service very good engineer and job job without any issues.
Thank you
23 July 2026
Unprompted review
Reliable
Easy to book appt. Reliable service from British Gas. Expensive insurance but worth it to me for the prompt and reliable service that covers so much with no further payments.
21 July 2026
Unprompted review
Took out full home care service with…
Took out full home care service with British Gas so glad I did as I had a gas leak I had no idea was there all sorted.
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service provided
Easy communication with engineer and was called with a time prior to arriving. Helpful tips were given and advice was provided when querying some aspects of my boiler.
23 July 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our engineer provided such clear communication and helpful advice regarding your boiler. Thank you for sharing your 5-star experience! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
It took 4 months after new smart meter…
It took 4 months after new smart meter installed before they came back and commissioned it. Once you initiate a complaint service is very good
23 July 2026
Unprompted review
Reply from British Gas
We appreciate you sharing your experience with us. We understand the delay in commissioning your smart meter was frustrating. We're glad our service improved after your complaint. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Easy to make service…
Easy to make service appointments,various dates and times available. Engineer prompt snd professional
21 July 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that making service appointments was easy and that our engineer was prompt and professional. Thank you for sharing your positive experience! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
I’ve had issues with poor service from…
I’ve had issues with poor service from British Gas Home care for 3 months now.
Their excuses are comical!
The service diabolical!
The customer service should be a comedy sketch!
After 3 months of a blocked toilet
Which took 3 days to clear because the contractors gave me every excuse in the book, they finally cleared it.
Finally a competent result - unlike the phone staff & customer care ( no idea about care whatsoever!)
I found breathing space we were elated they finally came through!
But …
It was short lived!
They cleared the waste from the stack pipe only to let it build up under ground Right next to the stack pipe - it did tell them this would happen but my words fell on deaf ears again!
Now I have toilet waste in my BBQ area
It’s come out the ground through the manhole cover & is everywhere!
So much for a BBQ TODAY !
For near £50 a month
It’s a poor service
Shocking that a person with disabilities has to use a bucket as a toilet!
Customer service have mentioned compensation- how can you put a price on your dignity?
I will update my review with their offer.
If you’re vulnerable & have a disability DO NOT USE BRITISH GAS - they truly have the poorest service I have ever experienced in my 60 years !
23 July 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the incredibly frustrating and distressing experience you've had with our service over the past three months. It's completely unacceptable that you've been left in such a difficult situation, especially with the issues recurring after a repair. We would like to investigate this further for you. Please contact us on one of our Social Media channels. We're available by DM/PM on Facebook, X, Instagram, or LinkedIn. Please include your full name, full address and email address. You'll also need to mention #Trustpilot and your query in your message to ensure it comes through to the right team. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Reply from British Gas
We're so pleased to hear that your experience was a positive one and that our engineer was on time and explained everything clearly. Thank you for sharing your 5-star review! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Lovely engineer so respectful chatty…
Lovely engineer so respectful chatty but still got on with the work at my age you appreciate the chat it breaks your day up thank you Paul the engineer a true gentleman
21 July 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer was respectful and chatty, making your day a little brighter while still getting the job done efficiently. Thank you for your wonderful feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Engineer for British gas was amazing 👏…
Engineer for British gas was amazing 👏 very helpful and polite would highly recommend 👌
20 July 2026
Unprompted review
Reply from British Gas
Thanks for taking the time to share your positive experience! We're delighted to hear that our engineer was so helpful and polite during their visit. We appreciate your recommendation! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Ben was very helpful and efficient…
Ben was very helpful and efficient fitted quickly and tidily.
23 July 2026
Unprompted review
Reply from British Gas
Thank you so much for taking the time to share your positive experience! We are delighted to hear that our colleague was very helpful and efficient, completing the work quickly and tidily. We truly appreciate your kind words! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Smart Meter Upgrade
The engineer who visited my property for a smart meter upgrade was very polite, informative and respectful of property. I have never had any issues with British Gas and would highly recommend after being with them for 20+ years.
22 July 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our engineer provided such a positive and respectful experience for you. Thank you for your loyalty over 20 years and for your kind recommendation! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Combo boiler service
Engineer called to inform me when he would arrive. Excellent service and advice. Talked through what had been done.
Left the area around boiler clean and tidy
22 July 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer kept you informed about their arrival and provided excellent service and advice. It's wonderful that they explained everything clearly and left the area tidy! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
A speedy and professional service
The engineer who visited me for my annual service was most knowledgeable and soon located an undetected fault which he was able to resolve promptly. He’s work was of high standard and his conduct most professional and pleasant
23 July 2026
Unprompted review
Reply from British Gas
We are so pleased to hear about your positive experience with our annual service! It's wonderful that our engineer was able to quickly identify and resolve an undetected fault, and that their work was of such a high standard. Thank you for sharing your feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Absolutely shocking customer service.
Absolutely shocking customer service.
My electricity meter has been faulty for over 12 weeks, and all I've been trying to do is get an engineer appointment booked. Despite countless promises that the issue has been passed to the metering team, nothing has happened.
The first escalation was on 29 April, yet here I am months later with no engineer, no resolution, and no meaningful communication.
During this time I have:
Sent over 60 emails.
Opened a formal complaint.
Spoken to around 15 live chat agents.
Tried submitting meter readings through my online account, the online meter reading form, and directly via live chat.
Every method has failed. I simply cannot get a meter reading accepted or an engineer booked.
This has now cost me money. Because of British Gas's failure to fix the problem, I've missed out on the benefits of Half Price Sundays, and as I have an air source heat pump, my electricity usage is much higher than average. I have therefore been incorrectly charged due to British Gas's inability to resolve an issue that should have been straightforward.
The most frustrating part isn't even the faulty meter—it's the complete lack of ownership. Every time I contact customer services, I'm told it's been escalated, but nobody ever follows through. I seem to have to start from scratch with every new adviser.
After more than three months of chasing, countless hours wasted, and still no engineer appointment, I've completely lost confidence in British Gas's customer service.
I sincerely hope someone from the Executive Office finally takes ownership of this and resolves it properly because the standard of service I've received has been unacceptable.
23 July 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the incredibly frustrating and unacceptable experience you've had with your faulty electricity meter. It's clear that the repeated issues, lack of resolution, and poor communication have caused you significant distress and financial impact. This is certainly not the standard of service we aim to provide, and I completely understand why you've lost confidence in our customer service. I want to assure you that we take your feedback seriously and would like to investigate this further for you.
Fast Efficient Service Could Not Fault
21 July 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you experienced fast and efficient service and that everything was to your satisfaction. Thank you for sharing your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Brilliant engineer
Brilliant engineer, informative and friendly. Well done Brilliant Gas, excellent as always.
21 July 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to share your wonderful feedback! We're so pleased to hear that our engineer was informative and friendly, providing excellent service as always. We truly appreciate your kind words. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Very friendly and professional
Very friendly and professional, explained all actions and outcomes.
21 July 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our team was friendly and professional, explaining everything clearly for you. Thank you for sharing your positive experience with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Excellent service from British Gas Home…
Excellent service from British Gas Home Care - great value for money and you are always guaranteed a first rate repair.
21 July 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you've found our HomeCare service to be excellent value and that you're always guaranteed a first-rate repair. Thank you for sharing your positive experience with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
We had abit of trouble when new metres…
We had abit of trouble when new metres was installed but other than that very good
11 June 2026
Unprompted review
Reply from British Gas
We appreciate your feedback and are glad to hear that, overall, your experience was very good. We acknowledge the trouble with the new meter installation. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
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