MandM Reviews 

118,658
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 16,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally affordable prices for genuine branded goods, noting that the online platform is very easy to navigate. Many consumers emphasize the impressive quality of the clothing and footwear, alongside consistently fast, secure, and reliable delivery services. However, some reviewers were not happy with frustrating delivery delays, unnotified postponements, and missing parcels caused by external courier services. A few people also mentioned disappointing experiences with damaged goods, unpadded packaging, or receiving items that did not match their expectations. Additionally, a small group of customers pointed out occasional sizing inconsistencies or unexpected product defects upon opening their packages.

What people talk about most

Delivery service

Customers report positive experiences with the delivery service, often highlighting extremely fast and prompt... See more

Product

Consumers find product to be positive, highlighting great prices for named brand items and excellent quality.... See more

Price

Clients share positive opinions on price, highlighting great deals on named brand items and genuine goods at... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Order

Users describe ambiguous interactions with order, reflecting a sharp division in customer experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order didn’t arrive on time , despite paying for next day delivery & waiting in for the order as it was time sensitive. No customer service available to speak to a person, after using the chat bot the... See more

Company replied

Rated 4 out of 5 stars

Good communication and speedy delivery easy app to navigate Disappointingly I had one day left on my unlimited delivery for free so I placed another order only to be charged £4.99!! I did not procee... See more

Rated 4 out of 5 stars

Purchased Sketchers Bobs and they arrived within 4 days. I have had before so ordered usual size. Absolutely huge could easily get 2 fingers in the back Had to return via Evri - still waiting for... See more

Rated 4 out of 5 stars

Quite like them...good items at good prices. The only thing that lets them down is they use Evri to deliver (or not deliver) which kind of puts me off ordering now to be honest. My current order... See more



Company details

  1. #317 of 589 best companies in Clothing Shop
  2. #53 of 80 best companies in Children's clothes shop
  3. #6 of 9 best companies in Discount shop
  4. #148 of 231 best companies in Men's clothes shop
  5. #76 of 145 best companies in Sportswear Shop
  6. #129 of 248 best companies in Ladies' clothes shop

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.

Unlimited Delivery at MandM

Written by the company

Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

119k reviews

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4.4

All reviews

(118,658)

15,038 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The package arrived a bit later than I…

The package arrived a bit later than I wanted it to. But that wasn’t mandm’s fault. The joys of Evri and a bank holiday. But I was reimbursed the p&p. So I was happy about that. Product is good and have bought from them more than once before. And always happy

3 September 2026
Rated 3 out of 5 stars

Very expensive postage

I ordered two items and paid over the average for postage. One item that was supposed to be a size 12 was more like a size 16 and far too big. However, it would have cost another above average postage to return the item and therefore I am left with an item that is far too big and not financially viable to return. I will no longer shop at M and M.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE & QUICK

Great service only took two days for my trainers to arrive and could track my parcel on Royal Mail to see when it was arriving will definitely shop again great service

27 August 2026

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