Order didn’t arrive on time , despite paying for next day delivery & waiting in for the order as it was time sensitive. No customer service available to speak to a person, after using the chat bot the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.
Written by the company
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great amount of choice. Quick and easy to navigate through the process of ordering and payment.
Always had my walking shoes from m and m sent some walking shoes back for a refund still not received yet
Great value goods as described and prompt delivery
Good value for money, everything fitted well and delivery was ridiculously quick
The last pair of Skechers I bought were for my friend,I told her when I ordered mine how comfortable they were,the price & also how quick they were delivered.
Still waiting for my goods. Been informed it could take up to another 5 days to investigate. Its already been 10 days.
The package arrived a bit later than I wanted it to. But that wasn’t mandm’s fault. The joys of Evri and a bank holiday. But I was reimbursed the p&p. So I was happy about that. Product is good and have bought from them more than once before. And always happy
I ordered two items and paid over the average for postage. One item that was supposed to be a size 12 was more like a size 16 and far too big. However, it would have cost another above average postage to return the item and therefore I am left with an item that is far too big and not financially viable to return. I will no longer shop at M and M.
Great service only took two days for my trainers to arrive and could track my parcel on Royal Mail to see when it was arriving will definitely shop again great service
Delivered quick at a very good price for the trainers
I did not received my order so emailed the company saying that and was refuned
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.