Joybuy Reviews 

Reply from Joybuy

12 hours ago

Hi there,

Thank you for sharing your experience with us. We sincerely understand how frustrating and disruptive it is when our service fails to be delivered as promised.

We can confirm that a refund has been processed for the inconvenience we've caused you. Your feedback has been shared with our delivery and installation teams to improve communication and service clarity in the future.

If there’s anything else we can assist you with, please don’t hesitate to reach out at support@joybuy.com.

We hope to offer you a much smoother experience next time.

Warm regards,
Claire
Joybuy Support Team 🌟

Reply from Joybuy

12 hours ago

Hi there,

Thank you for bringing this issue to our attention. We fully understand how disappointing it is to receive a damaged item.

We have arranged the replacement for your damaged product, and you may view the relevant details in your order list.

We are collaborating with our logistics partners to optimize packaging, so we can avoid similar damage issues moving forward and deliver a smoother shopping experience for you next time.

If you have any other questions, please feel free to contact us at support@joybuy.com. Thank you for your patience.

Warm regards,
Claire
Joybuy Support Team 🌟

Reply from Joybuy

12 hours ago

Hi there,

Thank you for sharing your feedback with us.

We are actively looking into what happened and have replied you an update via email. Please kindly check your inbox or spam folder later today. As soon as we hear back from you, we'll move forward with the solution you prefer.

We truly appreciate your patience and understanding while we work this out for you.

Warm regards,
Claire
Joybuy Support Team 🌟

Reply from Joybuy

19 hours ago

Hi there,

Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected.

We have looked into your order and found that the delivery was unsuccessful. The parcel has now been returned to our warehouse. A refund of your order has been processed, and you should have already received the amount in your account. As a gesture of goodwill, we’ve also added a voucher to your Joybuy account.

We are continuously working to improve our delivery process to ensure smoother experiences for our customers.

We appreciate your patience and hope to have the opportunity to serve you better in the future.

Warm regards,
Claire
Joybuy Support Team 🌟

Reply from Joybuy

19 hours ago

Hi there,

Thank you for sharing your feedback with us — we really appreciate it.

We understand the delivery didn't go as planned, and we're here to make things easier for you.

You are welcome to set your preferred delivery options via the PostNL website, or choose a PostNL pickup point directly when placing your order on Joybuy.

Your parcel will be sent to a pickup location, where it will be kept ready for your collection.

If picking it up doesn’t work for you, please feel free to email us at support@joybuy.com. We're happy to help you figure out a solution that suits you best.

To sincerely apologize to you, we have added a discount coupon to your Joybuy account. We hope this gesture can help you regain trust, and we will continue to strive to improve the delivery experience in the future.

We’re here to support you through this — just let us know how we can help.

Warmly,
Claire
Joybuy Support Team 🌟

Reply from Joybuy

20 hours ago

Hi there,

Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn't arrive as expected.

We've looked into your order and found that the delivery could not be completed due to a slight discrepancy in the recipient information. The parcel has been returned to us, and your refund is now being processed as a priority — you should see the amount returned to your account soon.

For future orders, we kindly suggest double-checking your delivery details before placing an order, as items can sometimes be dispatched faster than expected. This helps ensure everything arrives smoothly and on time.

We're continuously working to improve our delivery and order verification process, and we truly appreciate your patience.

We hope to have the opportunity to serve you better in the future.

Warm regards,
Claire
Joybuy Support Team🌟

Reply from Joybuy

2 days ago

Hi there,

Thank you for sharing your feedback with us. We are sorry to hear about the issue with your recent order.

To better assess the condition of your item and work toward a satisfactory resolution, you could submit an after-sales request through your Joybuy account. If possible, please include clear photos showing any damage to the product itself — this will help us process your case more promptly and accurately.

You’re also welcome to contact us directly at support@joybuy.com, and we’ll ensure your case is reviewed with care.

We appreciate your patience and the opportunity to assist you properly.

Warm regards,
Claire
Joybuy Support Team 🌟

Reply from Joybuy

3 days ago

Hi there,

Thanks for sharing your feedback with us. We hear you and appreciate you taking the time to let us know.

Please rest assured that we always attach great importance to the information security and privacy protection of every customer. We will never disclose your personal data.

If you receive any unknown calls or text messages, please feel free to email us at support@joybuy.com.

We will submit this case to our security team for a comprehensive investigation. Thank you for your support of Joybuy.

Warm regards,
Claire
Joybuy Support Team 🌟