Have had the blade machine for just over 2 years. No issues, worked really well until the cooling has now packed up. Here comes the warning to future buyers. I have spent well over £1... See more
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After having a Cruzcampo keg (that admittedly was a month over date) fail badly (the beer just came out as froth) Beerwulf failed to exchange the keg. I understand that the beer may not be at its best... See more
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I was gifted a Blade machine kit for Christmas which also came with a keg (Moretti) The keg had been chilled for 20 hours in the fridge and then was left to settle once in the machine for ov... See more
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I recently bought a beertender , the main reason I bought this dispenser was because I’m fond of Heineken beer The machine and the beer are great , no complaints there . My problem is that an a... See more
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Company details
Written by the company
Order beer online at Beerwulf! ✓ Beer delivery ✓ Free delivery ✓ Choose from over 600 specialty beers and real ales
Contact info
Stadhouderskade 80, 1073 AT, Amsterdam, Netherlands
- service@beerwulf.com
- beerwulf.com
3.9
Great
51k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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NOT WORTH IT AVOID.
NOT WORTH IT AVOID.
I purchased the beer sub less than 5 years ago.
BEERWULF's decision to no longer support it with 2l subs is poor. Now loads people will have a beer sub machine that cannot be used. Now its only good for the bin. What is to say they wont do this again with their other machine. Untrustworthy, this isn't an old technology or software update. This is blatant lack of honour and respect of their customer. POOR DECISION from them I will not make another poor decision to buy one of their products again!!
31 December 2025
Unprompted review
Beerwulf blade machine
Many thanks for replying to my experience of Beerwulf Blade Machine. I would just like to reiterate that I will not be fixing my machine as I would personally have no confidence that once repaired the same problem wouldn't happen again. I therefore will just purchase another perfect draft machine (one of which I have had for at least 5 years with no problems whatsoever) and put this experience down to one of the many mistakes I have made in my life. As I say thank you kindly for your reply.
18 July 2026
Unprompted review
Extremely disappointing experience from…
Extremely disappointing experience from start to finish.
I rented a Beerwulf BLADE machine for a family funeral, only for the wrong item to be sent. Instead of the rental machine, I received an empty box because my order had apparently been processed incorrectly as an “Advanced Replacement.”
After contacting customer service, a replacement was arranged for delivery after the funeral. Unfortunately, that never arrived either. DPD claimed delivery couldn’t be completed because a PIN wasn’t provided, despite there being no delivery attempt, no contact, and no evidence to support this.
To make matters even more confusing, the tracking later showed the replacement being returned to Beerwulf before I had ever received it.
Beerwulf eventually admitted that their internal processes had failed and agreed to refund the rental. However, after all the inconvenience, the stress, the hours spent chasing updates, and missing the opportunity to use the machine for the funeral, the only goodwill offered was £20 store credit.
I was then asked to take the unopened 8L kegs to a DPD drop-off point myself, despite every issue being caused by Beerwulf and their courier, I thought I should just be refunded for these.
Sadly, based on this experience, I would not use Beerwulf again or recommend their BLADE rental service.
16 July 2026
Unprompted review
Excellent customer service and back up…
Excellent customer service and back up from the company and braiden the service adviser . Had a blade machine fail
On me just out of warranty (25 days ) . Contacted them and they really did a great job of sorting it out , got a replacement machine and a new keg . Great process and very professional . Thank you
15 July 2026
Unprompted review
Awful customer service
The wrong kegs were sent to me, which happens - cider rather than my ordered beer - simple I thought, they will just exchange them. Oh no! Proof of the wrong delivery was required, (sent photo) then they want return of the wrong kegs first before they will even consider sending me my actual order. The fact that I won’t be in to have a courier collect their wrong delivery seems to pass them by. The fact that my actual (and paid for) order is on hold until I help them sort out their own c*ck-up also seems to pass them by. I’ve offered to leave the kegs for collection on my doorstep, but it seems they want me to take a day off work to help them rectify their own mistakes! Very frustrated and clearly not in keeping with UK distance selling law / consumer rights act, but no doubt I will just receive a ‘concerned’ response below with no action.
Update - thanks for the response; but you are missing the point. You are holding my correct delivery to ransom in an attempt to prevent loss of stock from your own incompetence. I can happily receive delivery of my correct kegs (neighbours are happy to take in, but not willing to be in for collection on my behalf). So go ahead and send me what I have paid for. I will arrange for collection when I’m back in the UK.
Update 2 - days later. Still refusing to complete my order and send me what I have paid for and ordered. Still demanding I go out of my way to return their kegs first before releasing my order. Not legal. Not pleasant people to deal with, and not a company I would recommend purchasing from.
14 July 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and completely understand how frustrating it is to receive the wrong kegs, especially when you were expecting your original order.
We'd like to apologise for the error with your delivery. While we appreciate your suggestion to leave the incorrect kegs on your doorstep for collection, as the parcel contains alcohol, our courier is unfortunately unable to collect or deliver alcoholic products that have been left unattended. For this reason, we can either arrange a collection on a weekday when someone is available, or provide a prepaid returns label so the parcel can be dropped off at a convenient parcel shop.
Similarly, due to the nature of the products, we are unable to request that replacement orders containing alcohol be left in a safe place or unattended during delivery, as our courier must deliver these responsibly and in line with applicable regulations.
We understand this may not be the outcome you were hoping for, and we're sorry for the inconvenience this has caused. We can confirm that your case is currently under review.
If you're able to proceed with either of the return options already provided, please contact us again at service@beerwulf.com, and we'll be happy to continue assisting you and work towards resolving this as quickly as possible.
Kind regards,
The Beerwulf Team,
Discontinued Product - Did not look after customers
Announced discontinuation of product and the subs to use existing product. Rendering all existing products in the market. Announcement came within a month or two of purchasing.
They offered no offers for pre existing customers to recycle and upgrade to other products.
Would never recommend to anyone and would never purchase another product from them again. Wasted so much money on a machine that barely got used because they discontinued the beer. The range got very limited in the run-out of the product.
8 August 2025
Unprompted review
Reply from BEERWULF.com ®
Dear customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointed you are with your experience and completely understand why you feel let down, especially having purchased your SUB machine shortly before the discontinuation was announced.
The decision to discontinue the SUB system and its 2L kegs was not taken lightly. We recognise how frustrating it is for customers who invested in the appliance expecting to enjoy it for much longer. We also appreciate your comments regarding upgrade and recycling options, and we understand why you would have liked to see additional support made available for existing SUB owners.
We're sorry that this experience has affected your confidence in our brand. Feedback such as yours is important to us and has been shared internally, as it helps us understand the impact these decisions have on our customers.
You can find collection points for electronic waste in the UK If you wish to recycle the appliance:
https://www.recycleyourelectricals.org.uk/ or here https://www.recyclenow.com/
By recycling your electronic appliances valuable resources can be reused.
If you haven't already been in touch with our Customer Care team, please feel free to contact us at service@beerwulf.com.
Kind regards,
The Beerwulf Team
I brought my beer wulf blade with kegs…
I brought my beer wulf blade with kegs july 2023 and the guarantee ran out July 2025 costing around £600
So I’ve used only 3 kegs in this time and last summer it wasn’t cooling my wife emailed but they didn’t receive the emails and now I’m setting my bar up for this summer and trying to get it resolved .Beer wulf won’t do anything as it’s out of a 2 year warranty so they have given me a number to get repaired which will cost around £150 including delivery ,not sure what happens if the cooling system fells again ,I think there is a fault in this blade that have been made ,I don’t think I would recommend Beer wulf blade to anyone as there are a lot of bad reviews about the cooling system going wrong They should do something to see if there is a fault in this product Not Good
13 July 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your experience. We're very sorry to hear that you've experienced cooling issues with your BLADE, especially after only having the opportunity to use it a handful of times.
We completely understand how disappointing this must be as you were preparing to enjoy it again this summer.
Our BLADE appliances are covered by a 2-year manufacturer's warranty, and unfortunately, as your appliance is now outside of that warranty period, we're unable to offer a free repair or replacement.
We appreciate that this isn't the outcome you were hoping for, and we're sorry for any frustration this has caused.
While the repair would be carried out by our authorised repair partner at your own cost, they will be able to diagnose the issue and ensure the appliance is repaired to the required standard.
Should you decide that you would prefer not to have your current appliance repaired, we do currently have a promotion running on our BLADE appliances. https://beerwulf.com/pages/sale
We sincerely apologise that your experience has not met your expectations. If there's anything further we can assist you with, please don't hesitate to get in touch. We're always here to help and wish you all the best.
Kind regards,
The Beerwulf Team,
Kegs foaming
Bought a blade beer machine which isn’t cheap had dozens of kegs from this company which have been fine but the latest two keg of birra moretti just poured foam provided the company with all the information they required but said the second keg had pasted it’s expire date which it had of the day of the second complaint. No refund or compensation just got told there nothing they can do these things ain’t cheap and customers service is really poor, spent over a thousand pounds with this company and there totally not interested in keeping your customer. Stay away you been warned
5 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience with your recent Birra Moretti kegs and understand how disappointing it is when a product doesn't perform as expected, particularly after being a loyal customer.
When customers report a quality issue, we encourage them to contact us as soon as it occurs so we can investigate while the product is still within its Best Before Date.
In line with our Terms & Conditions, we are unable to assess or offer compensation for products that have been used beyond their Best Before Date, as we can no longer reliably determine whether the issue is related to the product itself or its age.
In reviewing your case, we were also unable to locate your order as we did not receive the requested order number. This information is essential for us to verify your purchase, identify the affected batch, and investigate the issue thoroughly before we can determine the appropriate resolution.
Our warranty process also requires proof of purchase, such as an order number, when investigating product issues.
We're genuinely sorry that this experience has left you feeling let down, as that is never the experience we want for our customers.
Please contact us again at service@beerwulf.com if you have any further questions or concerns and we'll be happy to help.
Kind regards,
Beerwulf Customer Experience Team
Still no apology from beerwulf customer…
Still no apology from beerwulf customer service agent 45 minute chat and the person on the chat refused point blank to apologise! Since o was on the chat I asked if my in warranty machine could be sorted as the green led light is not working (a know issue with blade owners) was told that would not a known issue and they have not been fixing users machines with that issue!! It’s not a big deal but I may as well get it sorted. Chat person said he can’t book my machine in and it will have to go for approval! So it’s seems the warranty only applies if they decide to. Finally after 2 days of pushing they have decided to replace my missing order! Something they really didn’t seem to want to do I asked for this to come out next day delivery but even though DPD offer this service beerwulf won’t send it out next day. To replace the order I should have got last week. It’s all stinks of a company that could not care less about customers! They don’t take complaints so I was informed and there is no way of escalating the issues to anyone (they really don’t care) so now I have to wait to see if they will honour their warranty and then it’s a 3 week repair time frame after they receive to e machine (machine gets send to and from them by DPD who seem to lose more parcels than they deliver)
No wonder beerwulf have such bad reviews and rating
No doubt a copy and paste response to this will soon follow instead of actually reaching out and saying sorry for their lack of service and improving how they deal with things!!
30 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration you’ve experienced across several interactions with our customer care team, and we understand why this has left you feeling disappointed. This is certainly not the experience we want any customer to have.
We’re sorry to hear that your recent support interactions left you feeling unheard, particularly regarding both your missing order and the concerns you raised about your BLADE machine.
Regarding delivery-related concerns, while we work closely with our courier partners to resolve issues as quickly as possible, we understand how frustrating repeated delivery problems can be, especially when orders do not arrive within the expected timeframe.
We also appreciate that waiting longer for a replacement can add further frustration to an already disappointing experience.
I do see that my colleage has placed the reorder and that this is currently on route for delivery.
Most importantly, we’re very sorry that you’ve been left with the impression that we do not care about our customers. That is never our intention, and we regret that your experience has led you to feel this way.
We will make sure that all current issues are resolved to avoid any further delays.
We appreciate your honest feedback, as experiences like yours help us understand where we need to improve.
Kind regards,
Beerwulf Customer Experience Team
i must be one of hundreds of peaple who…
i must be one of hundreds of peaple who now have a useles machine sitting in there home bacause beerwulf no longer sell the subs to fit it total money makein racket total rip off
29 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for sharing your feedback. We’re very sorry to hear how disappointed and frustrated you feel regarding the discontinuation of the SUB system and its 2L kegs. We completely understand how upsetting it is to have invested in a machine that can no longer be used as originally intended.
The decision to discontinue the SUB system was not taken lightly, and we recognise that this has impacted many loyal customers who placed their trust in our products over the years.
We understand why this has caused frustration, and we sincerely apologise for the disappointment this situation has caused.
If you have not yet been in touch with our customer care team, please feel free to reach out to us at service@beerwulf.com with your details.
While we understand this does not change the discontinuation itself, we would still like the opportunity to review your case and see if there is anything further we can do to assist you.
We appreciate you taking the time to share your concerns and are sorry that your experience has left you feeling this way.
Kind regards,
Beerwulf Customer Experience Team
Absolutely terrible customer service
Absolutely terrible customer service. Not even a phone number to call these guys on. Sent me a broken machine. The machine was delivered in 2 days the return? Well I’m still waiting they say it takes 10 days. Still no refund. Avoid these clowns.
26 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re very sorry to hear about your experience and completely understand how frustrating it must be to receive a faulty machine and then feel delayed when trying to resolve the return and refund process. This is certainly not the experience we want for our customers.
To help explain, while outgoing orders are dispatched quickly, returned products follow a different process. We handle a very high volume of orders and returns moving in and out of our warehouse daily, and once a returned appliance has physically arrived, it first needs to be received and processed by our warehouse team before we are notified and able to proceed with the refund accordingly. This process can unfortunately take several working days, which is why we advise up to 10 days in some cases.
That being said, we understand waiting can be frustrating, especially when you’ve already experienced issues with the product itself, and we sincerely apologise for the inconvenience caused.
Pease feel free to reach out to us again at service@beerwulf.com if you have still not heard from us by then and we’ll gladly look into this for you.
Kind regards,
Beerwulf Customer Experience Team
Very poor customer service - company not recommended
Been generally pleased with kegs, delivery times and price other than frothing issues with Moretti that I never overcame. Today tried to fit a new Tiger keg in my machine. Chilled it first in fridge and pushed in yellow button as normal but when in inverted it to sit in my machine it just started pouring out beer and I couldn't stop it. Eventually taking it out and standing it back up stopped the flow but lots of hissing. Got in touch with Beerwulf support. Very longwinded but eventually through to man called Guillaume. It transpires the black nozzle was pushed in too far and i had to ease it out and then it stopped flowing. Lost several pints doing all that and then of course got just foam. Beerwulf reaction was no acceptance of issue with nozzle despite never happening to me before. No offer of compensation no apology for inconvenience. Instead they wanted video of beer frothing, had i chilled it, what temperature now, how did i set the pipe etc etc. In the end after many exchanges, I was offered just a £5 credit note to be used against future order despite the fact i had already paid for the beer i wasted because of their faulty nozzle. What a disgrace. So beware using Beerwulf if you expect good customer service - you wont get it!
25 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share such detailed feedback.
We’re sorry to hear about the frustrating experience you had, especially after previously enjoying our products and service. We completely understand how disappointing it must have been to lose beer and then feel dissatisfied with the support process that followed.
To clarify, based on the troubleshooting carried out with our customer care team, the issue was not caused by a faulty keg or defective nozzle, but rather because the nozzle had shifted into an open position, which allowed the beer to flow unexpectedly when the keg was inverted. Once adjusted back into the correct position, the keg itself was able to function as intended.
When our team asks follow-up questions regarding foam, temperature, chilling time, or pouring behaviour, this is part of our standard troubleshooting process and helps us determine whether there is an issue with the keg itself that would require compensation or replacement. We understand that this process can sometimes feel lengthy, however it allows us to assess each case accurately.
That being said, we’re genuinely sorry that this experience left you feeling unsupported, as that is never our intention.
If you would like us to take another look at your case, please feel free to reach out again at service@beerwulf.com and we’ll gladly assist further.
Kind regards,
The Beerwulf Team
Parcels cannot be left safe
I am increasingly frustrated by the decision of beerwulf not allowing the deliveries to be left safe.
I am rarely at home during the daytime and it’s proving very difficult to receive my orders.
I don't have this problem with perfect draft, as they have recognised that although it's Alchol, its supplied in keg form so not readily accessible without being installed in a machine
17 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced with receiving your orders. We completely understand how inconvenient it can be when delivery timing does not align with your availability.
As we sell alcoholic products, unfortunately we are unable to allow parcels to be left in safe places or unattended locations. This is in place to ensure compliance with delivery regulations and to make sure orders are delivered securely and responsibly.
We appreciate that this can make deliveries more challenging for some customers, and we’re sorry for the inconvenience this has caused.
Your feedback is important to us, and we have shared it internally as we continue looking at ways to improve the customer experience.
Kind regards,
The Beerwulf Team
Received a sub machine for Christmas…
Received a sub machine for Christmas and bought one for my father in laws birthday. Had to send them to landfill within 2 years due to the greedy company discontinuing all product options instead of simply scaling down the range. Disgraceful. I would recommend Perfect Draft.
17 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you feel regarding the discontinuation of the SUB system and understand how frustrating this situation must be especially after receiving one machine as a gift and purchasing another for a family member.
We understand your frustration at being left with appliances that can no longer be used as intended. The decision to discontinue the SUB appliance and its 2L kegs was not taken lightly, and we recognise the impact this has had on customers who invested in the system expecting to enjoy it for years to come. We sincerely regret the inconvenience and disappointment this has caused.
We’re sorry that this experience has left you feeling let down, as this is never the experience we want for our customers. If you haven’t already been in touch with our team, please feel free to contact us at service@beerwulf.com so we can review your case and see if there is anything further we can do to assist.
Kind regards,
Beerwulf Customer Experience Team
Very disappointed by Beerwulf…
I've been very disappointed by Beerwulf. Firstly, they discontinued the Sub machine, announcing their decision to do so only months after we ordered it. They didn't offer any kind of replacement programme and the range of beers available quickly dropped off, although I must say the ones we could get were good.
Six months ago, when they completely stopped selling the torpedos, I contacted customer service and was promised a 50% refund on the cost of the machine. I confirmed my bank details (as they requested) on 31/12/2025. I finally received the refund yesterday some 55 emails with customer service later, having had my attempts to understand the delay frustrated regularly throughout the process.
Thankfully, the receipt of the refund means my engagement with Beerwulf is now at an end. If you're considering a home beer tap, I'd strongly suggest looking at alternative providers - it'll save you a great deal of hassle!
10 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the frustration and disappointment you experienced throughout this process.
We understand how upsetting the discontinuation of the SUB system and TORPS has been for many customers, particularly those who invested in the appliance expecting to enjoy it for much longer. We also recognise that the follow-up regarding your refund took far longer than it should have, and we sincerely apologise for the delays and the repeated back-and-forth communication you experienced. This is certainly not the level of service we aim to provide.
While we’re glad to hear that the refund has now been completed, we regret that the overall process left you feeling let down and frustrated. Your feedback regarding both communication and turnaround times has been shared internally, as experiences like yours help us identify where we need to improve.
We appreciate the support you showed us over the years, and we’re genuinely sorry that your journey with Beerwulf ended on such a disappointing note.
Kind regards,
Beerwulf Customer Experience Team
Poor service
I have 2 beer machines . Went for beerwolf due to having larger volume in 1 keg. But a big mistake , in general most things are good , machine works well and beer is very good. But out of approx 20 kegs lve have 6 faulty ones which just pour beer constantly everywhere ! Then there is the delivery service when l first purchased the machine 4 years ago great service. Not now lve had 6 kegs fail to be delivered you have got to chase harass to get these credited or re delivered. ! Imagine waiting the beer for a party died by turn up them you’ve to take time out to send emails then resend them chase very very poor. Personally lll use my other machine and advise you guys to follow other suit on beer supply !
Very poor indeed
1 June 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re very sorry to hear about your experience and the ongoing issues you’ve faced with both product quality and delivery service. This is certainly not the standard we aim to provide.
We understand how frustrating it must be to deal with faulty kegs and repeated delivery problems, especially when relying on timely service for planned occasions. Your feedback regarding both product reliability and customer support handling has been noted and shared with the relevant teams for review.
We truly regret the inconvenience caused and appreciate you taking the time to share your experience with us.
Kind regards,
The Beerwulf Team
Consumers Class Action
Unbelieveble. My wife gave me as present 2 yrs ago the stuff for 2 liters of beer. Now it is not more possible to buy the recharge. i can put all stuff in the bin.
Absurd could this happens in 2026
==++In response to your reasons stated below++==
this is a completely illegal practice, at least here in Italy. You cannot sell a product and then discontinue the refills required to use it.
We are preparing a class action together with consumer protection associations.
It is scandalous how large groups such as Heineken always try to throw their weight around against consumers.
6 January 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re very sorry to hear about your disappointment regarding the discontinuation of the 2L kegs and how this has impacted your ability to use your SUB machine. We completely understand how frustrating this must feel, especially when your appliance is still working perfectly.
The decision to discontinue the SUB system and its 2L kegs was not taken lightly. We communicated that keg availability would continue for a limited period (up to two years), however we recognise that availability has become more limited than expected, which has affected the overall experience.
We’re also sorry if you feel that communication or support has been lacking — this is not the level of service we aim to provide.
If you haven’t already reached out to us, please feel free to contact our team at service@beerwulf.com with your details. We’d be happy to review your case and see how we can assist you further.
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience caused.
Kind regards,
Beerwulf Customer Experience Team
Terrible customer service from Vitor on…
Terrible customer service from Vitor on the Beerwulf CS team this week.
Been a customer for over 5 years, got two blade machines and spent a lot of money with the company in that time.
Put a keg of cruzcampo in for the bank holiday weekend and it wouldn’t pressurise transpires it’s got no bag inside the actual keg. Informed them and because it’s best before date was 20th May said they can’t do anything and that it’s my fault. Not sure a expiry date makes a bag disappear and the fact it was loaded on that date but only realised the next day and worked out the issue over the bank holiday weekend the earliest I could inform them was Tuesday the 26th. They also seem quick to tell people it’s a best before date and the beer is still fine after this in other posts on their Facebook page. Posted on their Facebook page and had the post declined as any bad messages here are quickly removed. Also told it’s impossible for there to be no bag inside and it’s a common misconception. Clearly it’s not as it’s happened twice and have the evidence.
Second bad keg in a matter of weeks with a keg of foam on a Brixton a week or so earlier. Maybe just bad luck but the service levels have left a very bad taste and will seriously consider just using my PD more. Also painful the way they know how many kegs you’ve purchased in that time but still try to make out its user error before actually admitting it’s a fault with their product.
When I pushed back and advised the be date has no bearing on my consumer rights they offered me a £10 voucher as a gesture of goodwill. The keg cost £35 so not sure where the goodwill is!
28 May 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We're very sorry to read about your recent experience and understand your frustration, particularly as a long-standing customer who has supported us for many years.
We appreciate you bringing your concerns to our attention. We can see that your case is currently being handled by our Customer Service team, and we'd like to reassure you that we will continue working with you to reach a fair resolution.
Regarding the keg itself, our initial assessment indicates that the internal bag appears to be intact. However, we understand that this does not change the experience you had with the keg, and we appreciate the evidence and feedback you have provided.
With regard to the best-before date, our policy is in place because we are unable to fully assess quality-related issues once a keg has passed its best-before date. This helps us ensure consistency and fairness when investigating product concerns. That said, we understand the timeline you have described, including the bank holiday weekend, and we appreciate the circumstances surrounding your report.
We sincerely apologise for the disappointment caused and thank you for taking the time to share your experience. We value your loyalty and can assure you that our team will continue assisting you through your existing case.
Kind regards,
The Beerwulf Team
can't get subs
Bought a sub machine now you can't get the refills totally waisted my money. I have a working machine going in the bin which is bad for the environment. Absolutely disgusting DO NOT buy from these as will probably do the same again.
20 May 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re sorry to hear how disappointed you are and understand your frustration. We recognise that many customers purchased the SUB machine expecting to continue enjoying it for years to come.
The decision to discontinue the SUB system and the 2L kegs was not taken lightly, and we understand the concerns this has raised for customers who still have working machines at home. We also appreciate your comments regarding the environmental impact of appliances that can no longer be used as intended.
If you have any questions or would like further information, please feel free to contact our support team at service@beerwulf.com.
Thank you for sharing your feedback.
Kind regards,
Beerwulf Customer Experience Team
Discontinued Key Products!
I contacted customer service regarding a discontinued item and found the entire experience incredibly frustrating.
After a few emails back and forth, if I didn’t reply within only a couple of days, I received further emails saying the case would be closed. It felt rushed and unhelpful rather than customer focused.
Following all of this, I was offered just £30 compensation. Considering I have spent hundreds on the machine itself, as well as continued purchases of beer kegs over time, the offer felt completely inadequate.
What is most disappointing is that this situation has not only lost the sale of one customer, but also the long term repeat business that comes with owning the product. I would have continued purchasing kegs regularly.
The overall customer service experience has been extremely poor and has completely damaged my confidence in the brand. I will now be switching to PerfectDraft instead.
Very disappointing experience and unfortunately not a company I could recommend going forward.
18 May 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re sorry to hear that your experience with both our customer service and the discontinuation of the product has left you feeling so disappointed.
We understand how frustrating this situation is, particularly for customers who invested not only in the appliance itself, but also in continuing purchases over time with the expectation of long-term use. We also appreciate your feedback regarding the communication around your case and the timing of our follow-up emails. Our intention is to keep support requests updated and resolved as efficiently as possible, but we’re sorry to hear that this came across as rushed or unhelpful in your experience.
The decision to discontinue the SUB system and its 2L kegs was not taken lightly, and we recognise the impact this has had on many loyal customers. We also understand that the resolution offered did not meet your expectations, and we regret the disappointment this has caused.
Thank you for taking the time to share your honest feedback. Comments like yours are important and are shared internally to help us review both our communication and customer experience processes.
Kind regards,
Beerwulf Customer Experience Team
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