Christina Connelly

I contacted customer service regarding a discontinued item and found the entire experience incredibly frustrating.

After a few emails back and forth, if I didn’t reply within only a couple of days, I received further emails saying the case would be closed. It felt rushed and unhelpful rather than customer focused.

Following all of this, I was offered just £30 compensation. Considering I have spent hundreds on the machine itself, as well as continued purchases of beer kegs over time, the offer felt completely inadequate.

What is most disappointing is that this situation has not only lost the sale of one customer, but also the long term repeat business that comes with owning the product. I would have continued purchasing kegs regularly.

The overall customer service experience has been extremely poor and has completely damaged my confidence in the brand. I will now be switching to PerfectDraft instead.

Very disappointing experience and unfortunately not a company I could recommend going forward.

I've bought from Dwell a few times and each time had an issue with my items. They are made so cheap and not worth the extortionate prices.

My latest experience was a £700 table which warped after 2 months.of bare minimum usage. After Dwell sending out their care team to investigate, I was told it was a manufacturing fault.

They didn't have the part to fix it nor did they have the item to swap. They would offer me a mere £90 refund (for a £700 damaged table?!) Or I could have it collected for a full refund.

They advised me I'd need to dismantle the table for collection. I've just had surgery so this wasn't possible. It took me a full morning to build this table (it's a big one) and was very strenuous so there's no way I'd be able to take it apart.

Despite offering apologies, the customer service team wasnt sympathetic at all, telling me that the company who collect are not under contract to dismantle but they could try and see if they would help on the day but they might not. Not an inclusive service at all. While my surgery recovery is temporary, what would they do if someone had a permanent issue? Not very inclusive at all.

They advised me to get a friend or family member to help me! What a joke! 1. I live too far from anyone and 2. Why should I have to ask a family member to help me dismantle an item that has been confirmed as having a manufacturing defect?

I asked if they were willing to offer a gesture of good will given all this trouble, thinking maybe they would chuck a discount code my way. But nothing.

I won't be shopping with Dwell again - rip off cheap crap! Don't waste your time

BEWARE! SCAMMERS! I order my item and after over a month still nothing. Have emailed time and time again and still nothing. I spent over £200 and asked for a refund, but emails are ignored! AVOID this company at all costs

EDIT (Since it wont let me reply):
Order Number : 2077
Paulene Connelly

Still believe this is a scam and will do so until my refund has been processed. Seems by the reviews Im not the only person who have been let down by this company.

EDIT 2 : have since provided the company with order details and the person texted me personally from their personal phone asking me to remove this review saying they just had a baby recently with their partner. This just makes it more suspicious, trying to pull on the heart strings to avoid giving back money they stole. They said they would refund but it's been over a week since and still heard nothing. Sounds like this is just a couple of people passing themselves off as a big fancy company. Total scammers. AVOID AT ALL COSTS.

Their personal details, text messages correspondence and everything have been reported to the police - I hope this helps saves further people from being scammed.