Absolutely terrible customer service
Absolutely terrible customer service. Not even a phone number to call these guys on. Sent me a broken machine. The machine was delivered in 2 days the return? Well I’m still waiting they say it takes 10 days. Still no refund. Avoid these clowns.
Reply from BEERWULF.com ®
Dear Customer,
We’re very sorry to hear about your experience and completely understand how frustrating it must be to receive a faulty machine and then feel delayed when trying to resolve the return and refund process. This is certainly not the experience we want for our customers.
To help explain, while outgoing orders are dispatched quickly, returned products follow a different process. We handle a very high volume of orders and returns moving in and out of our warehouse daily, and once a returned appliance has physically arrived, it first needs to be received and processed by our warehouse team before we are notified and able to proceed with the refund accordingly. This process can unfortunately take several working days, which is why we advise up to 10 days in some cases.
That being said, we understand waiting can be frustrating, especially when you’ve already experienced issues with the product itself, and we sincerely apologise for the inconvenience caused.
Pease feel free to reach out to us again at service@beerwulf.com if you have still not heard from us by then and we’ll gladly look into this for you.
Kind regards,
Beerwulf Customer Experience Team