Discontinued Product - Did not look after customers
Announced discontinuation of product and the subs to use existing product. Rendering all existing products in the market. Announcement came within a month or two of purchasing.
They offered no offers for pre existing customers to recycle and upgrade to other products.
Would never recommend to anyone and would never purchase another product from them again. Wasted so much money on a machine that barely got used because they discontinued the beer. The range got very limited in the run-out of the product.
Reply from BEERWULF.com ®
Dear customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointed you are with your experience and completely understand why you feel let down, especially having purchased your SUB machine shortly before the discontinuation was announced.
The decision to discontinue the SUB system and its 2L kegs was not taken lightly. We recognise how frustrating it is for customers who invested in the appliance expecting to enjoy it for much longer. We also appreciate your comments regarding upgrade and recycling options, and we understand why you would have liked to see additional support made available for existing SUB owners.
We're sorry that this experience has affected your confidence in our brand. Feedback such as yours is important to us and has been shared internally, as it helps us understand the impact these decisions have on our customers.
You can find collection points for electronic waste in the UK If you wish to recycle the appliance:
https://www.recycleyourelectricals.org.uk/ or here https://www.recyclenow.com/
By recycling your electronic appliances valuable resources can be reused.
If you haven't already been in touch with our Customer Care team, please feel free to contact us at service@beerwulf.com.
Kind regards,
The Beerwulf Team