Have had the blade machine for just over 2 years. No issues, worked really well until the cooling has now packed up. Here comes the warning to future buyers. I have spent well over £1... See more
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Review summary
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Reviews shaping this summary
After having a Cruzcampo keg (that admittedly was a month over date) fail badly (the beer just came out as froth) Beerwulf failed to exchange the keg. I understand that the beer may not be at its best... See more
Company replied
I was gifted a Blade machine kit for Christmas which also came with a keg (Moretti) The keg had been chilled for 20 hours in the fridge and then was left to settle once in the machine for ov... See more
Company replied
I recently bought a beertender , the main reason I bought this dispenser was because I’m fond of Heineken beer The machine and the beer are great , no complaints there . My problem is that an a... See more
Company replied
Company details
Written by the company
Order beer online at Beerwulf! ✓ Beer delivery ✓ Free delivery ✓ Choose from over 600 specialty beers and real ales
Contact info
Stadhouderskade 80, 1073 AT, Amsterdam, Netherlands
- service@beerwulf.com
- beerwulf.com
3.9
Great
51k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Awful customer service
Shocking service and non existent customer ‘care’. Ordered cruzcampo for my blade two weeks ago and DPD made one attempt to deliver (I got 2hrs notice of this) but as nobody at home, they took it back with no attempt to leave with neighbours has they have done in the past.
After numerous attempts to contact Beerwulf for an update and getting no reply other than an automated email response, I was told a week later that DHL had returned the kegs to Beerwulf!
I’ve s ince asked for updates via email on numerous occasions and I’m still waiting on a reply and still no sign of my order.
Absolutely shocking experience
30 November 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to provide feedback on your recent order with us!
We are sorry to hear that you have not received any word from our Customer Support team as this is very strange indeed. While we have received a higher than normal influx of contacts due to the festive season, we do try our best to get back to our customers as soon as possible.
With that being said, we do ask that you contact us again on service@beerwulf.com so that we may be able to rectify this issue for you as soon as possible.
Kind Regards,
The Beerwulf Team.
disappointing experience!!!
disappointing experience!!!
Me and my family we’ve been a regular Beerwulf customer, we enjoyed using The BLADE.
Until the cooling system stopped function.
I contacted Beerwulf support with full details. They advised me about a replacement.
When the new Blade arrived it had the same issue like the old one, the cooling system is not working.
Why bother sending broken one to us, so stupid!!!
On their website they claim to value its customers, yeah right that's how they value customers, what a "fantastic" level of service.
I’m disappointed and I am not ordering again. I’ve always liked their products, They just lost one more customer.
I wish I could give no star
9 December 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer:
We sincerely apologize for the experience you and your family have had with The BLADE and for the inconvenience caused by receiving a replacement unit that did not meet your expectations.
This is not the standard of service we aim to provide, and we completely understand your frustration.
We value our customers deeply and take feedback like yours very seriously. We would like the opportunity to make this right.
Could you please contact our support team directly at service@beerwulf.com if the issue has not been resolved, so we can arrange a proper resolution for you
We truly appreciate the time you took to share your experience and hope to regain your trust.
Kind Regards,
The Beerwulf Team
2litre subs now for the Bin.
My daughter had purchased a machine previously as a gift that holds the 2litre subs. Recently tried to stock up again only to find a very low amount of stock and to be advised that these will no longer be available from end of this year. I’m sure many thousands of these have been sold in the past and they are all going in to the bin now. There should have been a reduced price sale of these 2ltr kegs for several months as an apology to all the customers who wasted money on a now useless machine.
4 December 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Gary,
Thank you for your feedback.
The decision of discontinuing the SUB products was not an easy one for us. We all love the machine and the 2L kegs very much, here at Beerwulf - following the evolution of our customers' preferences, and the market itself, we've had to make this choice, and focus on other products.
Feel free to contact our customer support at service@beerwulf.com - we'll be happy to guide you further and provide assistance.
Many thanks,
Beerwulf
Had my blades 3 years now and I only…
Had my blades 3 years now and I only get them out this time of the year for the festive period, sadly this year I ordered 12 tiger kegs and so far three have been faulty, two the orange button was defective and a 3rd all it does is pour froth even after been sat 48 hours, so that's £120 wasted making each pint very expensive.
24 November 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for sharing your experience, and we're really sorry to hear that several of your Tiger kegs were faulty, especially during the festive period when you were looking forward to using your BLADE again. That’s absolutely not the standard we aim to deliver.
Issues such as faulty buttons or excessive foaming are covered, and we’re more than happy to investigate and make things right.
If you haven’t already done so, please reach out to us at service@beerwulf.com with your order number and photos of the affected kegs.
Our team will ensure that you are assisted as quickly as possible.
We apologise for the inconvenience caused and will do everything we can to resolve this for you.
Kind regards,
Terrible delievry model
What a disaster of a company. They make great products but then ruin it by having the worse delivery model in the industry. Where has the world got to when a 55 year old is refused delivery because they don't have ID. The law states that proof is required at point of sale but not necessarily at point of delivery. I can have my shopping delivered from a mainstream supermarket with every type of alcohol included and all they need to deliver is the presence of an adult. I also have many wine subscriptions, they are more than happy to leave in the porch for me if nobody is in. Time to sell the machine and use one of the other main stream keg suppliers that do the decent thing and sell them in the supermarkets
26 November 2025
Unprompted review
Reply from BEERWULF.com ®
Hello,
Thank you for your feedback.
As pointed out in our FAQ on the website, all our parcels are subject to an age-check. That means that the recipient must sign for their parcel, and present ID to prove they are over 18 years old.
Parcels containing alcohol require an age-check because the law states that alcohol can only be delivered to someone over the legal drinking age. The driver must confirm this to prevent underage delivery and ensure we stay compliant with licensing regulation.
Please do not hesitate to contact us at service@beerwulf.com if you require further assistance, we will be happy to help.
Beerwulf
Probably the worst thing I've ever…
Probably the worst thing I've ever bought , had to send back twice due to the cooler stopping working , and now its happened again but out of warranty nothing but hassle,
9 November 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide feedback on your experience with your machine.
We are sorry to hear that you have this unfortunate situation with your machine and do wish to see if there is more we can do for you.
Please kindly reach out to us again at service@beerwulf and mention that you have been redirected from TrustPilot so we can review your situation again and look for any other possible solutions for you, if you so wish.
Kind Regards,
Beerwulf Team.
Very Disappointing Experience - Poor Product Quality and Even Worse Customer Service
I’ve been a regular Beerwulf customer and have always enjoyed using The BLADE with their kegs — until my recent order (Order BWUK1849236). One of the kegs (Brixton Reliance Pale Ale) arrived underfilled, showing less than half capacity immediately after installation.
I contacted Beerwulf support with photos and full details, expecting a simple replacement or refund. Instead, they kept suggesting the issue was with my machine, despite the fact that I’ve used it many times before without a single problem.
The entire experience has been extremely frustrating — slow, dismissive responses and no accountability for a clearly faulty product. For a company that claims to value its customers, this level of service is unacceptable.
I’m genuinely disappointed and will think twice before ordering again. It’s a shame, as I’ve always liked their products, but poor after-sales support ruins the whole experience.
31 October 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re truly sorry to hear about your recent experience and the frustration this has caused, that’s never what we want for our Dear Customer,
We’re very sorry to hear about your recent experience and completely understand the frustration it has caused. This is certainly not the experience we want for our customers.
When you reached out, our team suggested trying another keg to help identify whether the issue was with the BLADE’s volume gauge or the keg itself. This step allows us to pinpoint the cause and ensure we resolve it appropriately, whether that involves replacing the keg or offering compensation.
We truly appreciate the time you took to provide photos and details. If you’d like us to review this further and assist in resolving the issue, please contact us again at service@beerwulf.com
with your reference number so we can help you promptly.
Kind regards,
The Beerwulf Team
Shocking customer service
Shocking customer service. Currently arguing about Moretti Kegs they sold me for the blade machine, all froth coming out and being told my pour is the issue not the over pressurised kegs. Service non-existent.
Looks like from other reviews they used to be OK but no longer.
23 October 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re really sorry to hear about your experience with the Moretti kegs and the frustration this has caused. We completely understand how disappointing it is when the pour isn’t right, especially when you’ve done everything correctly.
When we ask for pouring details, it’s simply to help us determine whether the issue is linked to the keg itself or the setup , this allows us to accurately assess the problem and compensate accordingly when the keg is at fault.
I do see that you managed to come right and that we were able to compensate for the faulty kegs.
Please do not hesitate to reach out to us again if you have any questions or concerns and we'll assist you accordingly.
Kind regards,
The Beerwulf Team,
Fantastic service
Fantastic service, highly recommended.
When my blade stopped cooling Beerwulf came to the rescue with fantastic customer service.
Over and above.
Beer kegs arrive when promised, great tracking service.
Can’t recommend enough
1 October 2025
Unprompted review
Just on my second faulty keg
Just on my second faulty keg, phone number does not work, tried contacting them via contact form on phone, says it sent a code to my email address, never get their emails, AI is useless, ask me what fault I have with my machine, how can it not read, have a problem with keg and then ask me what problems I am experiencing with my machine , these kegs should be perfect and not over pressurised, all I am getting is foam when pouring and very cloudy and bitter tasting, have 2 machines, same fault on both, leaving this review in hope that they will sort out my email issue, they say they have been sent but I am not getting them, this is not the first time I have had faulty kegs, quality control is very questionable, I have a good mind to send this keg for testing to health and safety,
10 October 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Scott,
Thank you for your review.
First of all, please accept our sincere apologies for the issue you've been facing with your machine and the kegs. Rest assured that we will do everything that is needed to solve this.
I checked and I can see that our agents have been in contact with you via email - your case is being reviewed as we speak. It will our priority to get back to you as soon as possible.
If you have any further questions in the meantime, feel free to email us again.
Many thanks for your patience and understanding.
Beerwulf
Shite scammy company who rip their…
Shite scammy company who rip their customers off and discontinue perfectly valid products. Avoid avoid avoid!
4 October 2025
Unprompted review
Reply from BEERWULF.com ®
Hello,
Thank you for your feedback.
The decision of discontinuing the SUB machine and its kegs was not an easy one for us to make. Here at Beerwulf, every one of us loved these products - unfortunately, due to how the market and our customers' preferences have been evolving, we had to make the choice to focus our efforts on other products.
Feel free to contact our customer service team at any time if you have any questions or requests. We will be here for you.
Beerwulf
Avoid Beerwulf - Delivery Hell
Unfortunately, Beerwulf use Yodel as a delivery partner. I ordered x2 kegs on 12th September. Yodel delayed the delivery with no information to say how long this delay would be for. I contacted Beerwulf who recalled the package and sent out a second parcel quoting delivery to be "within 1 to 3 working days". This was 4 working days ago. Today Yodel have marked the second package as being delayed and subsequently marked as "returned to sender".
I had very similar problems when I actually ordered the machine. Yodel held parcels for weeks at my "local" depot without releasing them. I believe they wait until it is convenient for them to deliver as opposed to fulfilling the contract between Beerwulf and the customer.
In short, do not buy from Beerwulf. They sell you an expensive machine but fail to get beer to you. I believe it's a failure on the part of their delivery partner however they have used that partner for some time without acknowledging the failures. Therefore the critical problem shows no sign of going away and I am afraid accountability lies with Beerwulf.
Go with their competitors instead.
12 September 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for your review. We're really sorry to hear about the difficulties you experienced with your orders and the delays caused by Yodel. We completely understand how frustrating it must have been, especially given that this wasn’t your first issue.
Although this was due to problems with our delivery partner, we know that the responsibility ultimately lies with Beerwulf, and we apologize that your experience fell short of the standard we strive to provide.
Our customer support team has assisted you directly, but we still want to thank you for highlighting this feedback, it’s valuable in helping us continue our discussions with Yodel and push for better reliability.
We truly appreciate you giving us a try and are sorry that delivery problems prevented you from enjoying the experience we aim to deliver.
Kind regards,
The Beerwulf Team
Ordered 2 kegs
Ordered 2 kegs, but obviously delivery driver just got off boat can't read English, my goods were stolen and customer service is well, I won't say, don't buy from these
28 August 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Steven,
Thank you for your message.
I am sorry to hear that you did not receive your order. I checked the situation and could see that our agent asked you to fill in the Non-Receipt form so that we can take this up with the carrier and offer you adequate compensation. Kindly fill in the form fully (the tracking number must be included) and send it back to us, so that we can resolve this for you.
Many thanks for your patience and understanding, and for your cooperation.
Beerwulf
Brought the blade countertop draught…
Brought the blade countertop draught system and wow the machine is brilliant and the the beer tastes great and perfect temperature. The 8 keg is well priced and delivery was brilliant within 2 days I had the system then ordered another 2 kegs a day after and all came promptly. 👍🏼👌🏼
12 August 2025
Unprompted review
Keg making me ill! Poor customer service
Really poor customer service. Been a customer for some time but recently 1 of the 4 kegs ordered made me quite poorly. When reporting this they just offered a replacement keg as compensation but given how poorly it made me thought this was really poor and had to persist with very little understanding from the customer service team. They then requested multiple photos and the collection of the keg for further investigation. They keep trying to fob me off with poor customer service responses (when chased) by trying to offer £10 as a gesture of good will. A gesture of good will when your product has made me ill!!. I have requested the keg is returned after their investigation (if sufficient compensation is not provided) so this can be forwarded to trading standards to complete their own investigation. I was then advised they will not return the keg that has been purchased and is still owned by me. I have not accepted any compensation so will be seeking further advise from trading standards if not resolved following their investigation. Still awaiting results and a response from the very poor customer service team. Very disappointing all round!
14 August 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re very sorry to hear about your experience and that you felt unwell after using one of our kegs. Your health and safety are extremely important to us. We absolutely understand your frustration and want to reassure you that we take matters like this very seriously.
As part of our safety process, we do require photos and collection of the keg so that it can undergo a full investigation with our quality team and suppliers. This is the only way we can trace, test, and ensure corrective action is taken if needed. We appreciate that this may feel inconvenient, but it is necessary to protect both you and other customers.
We also understand your concerns regarding compensation and ownership. While we cannot return kegs that are under investigation for safety reasons, we are committed to providing you with a fair resolution once the investigation is complete. Please rest assured, we are treating this as a priority and will contact you with the full results as soon as possible.
Thank you for bringing this to our attention. We truly value your loyalty as a customer and are doing our best to resolve this for you quickly and fairly.
Kind regards,
The Beerwulf Team
I recently bought a beertender
I recently bought a beertender , the main reason I bought this dispenser was because I’m fond of Heineken beer
The machine and the beer are great , no complaints there . My problem is that an adult has to be home to receive the beer and it’s often scheduled to be delivered during the day - why ?
Then you have buy the little pipes so you can connect the keg to the tender again - why ? If I’m buying for a beer tender the pipe should be included
The deliveries also pretty much always take about a week including the deliveries I of the little pipes , oh and an adult must receive them as well -
Lastly and probably most importantly the beer selection is very basic to say the least . Usually no more than 4 or 5 beers to choose from.
I have this thing for about 2 months now but I’ve finally had enough
This will be my last keg , great idea, poorly executed
14 August 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Stephen,
Thank you for your feedback, we appreciate it.
We are glad to hear that you are part of our BeerTender family!
I'd like to answer the points that your brought up, for clarity.
The BeerTender machine uses disposable tubes for each new keg because of hygiene, freshness and functionality reasons. By using a new tube each time, you don't have to worry about wear, stretching or leaks from reusing an old one.
Regarding the delivery, we do our best to make sure all our parcels are delivered within 1 to 3 working days. The parcels are all subject to an age-check for safety reasons.
Finally, we are working on improving our keg lineup so hopefully in the future there will be larger range to choose from.
I hope this helps.
For any other request, do not hesitate to reach out to us!
Beerwulf
Despatched wrong beers
Ordered Blade kegs and one of the kegs was wrong. They sent me an Austrian beer which I don’t drink and have no intention of drinking. Two emails with customer service so far and still not offered to send out the correct keg which I ordered and paid for. Only interested in me returning the incorrect keg whereas I’m more interested in receiving what I ordered and paid for ! To be fair they have also been good and the service has been great previously. Must just be getting a trainee in customer service - it’s not rocket science - give the customer what they ordered and do it quickly !
11 August 2025
Unprompted review
Reply from BEERWULF.com ®
Hi Customer,
Thank you for sharing your feedback, and we’re very sorry for the mix-up with your order. We understand how disappointing it is to receive something different from what you expected, especially when you were looking forward to enjoying your chosen kegs.
We always aim to get things right the first time, and it’s clear we’ve fallen short here. We appreciate your patience while our team works on resolving this for you as quickly as possible.
Our customer service team will be reaching out directly to provide a suitable solution so you can receive what you originally ordered.
Thank you for your kind words about your previous experiences with us, your loyalty means a lot, and we look forward to putting this right for you.
Kind regards,
The Beerwulf Team
Shocking service
Ordered two kegs 4 days ago! Yodal said it’s delivered? No delivery! Then they said it was ticked off by mistake it was delivered?? 4 days later still nothing.
Contact beerwulf this morning and all I get is yeah they have not updated there order!?
But will give you £5 store credit!!?
No information so told to cancel order and this thing will be going into the bin today!!
Now having to go to curry’s to by a perfect pour machine!
Please done buy this machine as it’s nothing short of hassle getting delivery of kegs…
1 August 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your experience, and we're truly sorry for the frustration this has caused.
We completely understand how disappointing it must be not to receive your kegs as expected, especially after receiving conflicting information from the courier. This is certainly not the experience we aim to deliver.
We've raised this internally and are working closely with Yodel to investigate the delay and ensure this doesn’t happen again. As for the store credit, we understand it may not reflect the inconvenience caused, and we truly regret that we couldn’t resolve this faster for you.
Thank you again for your feedback. It helps us improve, and we hope to restore your trust.
Warm regards,
The Beerwulf Team
BEERWULF SCAM
MORETTI beer was cloudy and tasted bad and I was in touch with customer service. After many emails with photos,account number,batch number.date all of which they should have they told me the rest of the kegs i had would be fine as a different batch. Mistakenly I trusted them and agreed to try another which was disgusting and the smell was awful. They agreed for the remaining kegs of MORETTI to be returned by their courier with their labels. I sent photos of the package opened with 3 kegs and courier driver and then sealed with label on. Now they say there will be no refund because it has not arrived at warehouse by their delivery company. Beerwulf would have tracking number so I believe they have scammed me. 5 MORETTI kegs I have paid for but all rotten with no refund. I know this sounds like a previous post from another review but we are not connected just with the same customer service employee. DON'T GET SCAMMED BY BEERWULF : update. It takes 10 to 14 days to reach your warehouse!!!!!!! Do your couriers walk there????
21 July 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We're truly sorry to hear about your experience with the Moretti kegs and the inconvenience you've faced. We understand how frustrating this situation must be, especially after the reassurance given regarding the different batch.
Please know that once returned items reach our warehouse, we receive a confirmation from them. Delivery to the warehouse typically takes around 10–14 days. If you've already provided the return tracking label and handed the kegs over to the courier, we’ll follow up closely with the logistics team to trace the return and ensure it’s processed correctly.
Rest assured, if the returned kegs arrive at the warehouse and match your return request, we’ll make sure you're fully compensated for the faulty kegs.
We're committed to resolving this issue as quickly as possible and appreciate your patience and cooperation.
Best Regards,
The Beerwulf team
Beerwulf customer service non existent …
Tried ordering beerwulf subs so many times but none an available, we have three machines which are now obsolete never told by the company that they were discontinuing the subs. Think this is such a bad way to treat customers. Would never buy a blade machine from them now as I don’t trust them. Have gone to another company
17 July 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and understand how disappointing it must be to face ongoing availability issues, especially when you own multiple SUB machines.
We acknowledge that the discontinuation of the 2L kegs has had a significant impact on our customers, and we regret that the communication may not have reached everyone as clearly or early as intended. We value the loyalty of our SUB users and truly regret any inconvenience caused.
Please rest assured that we have no plans to discontinue the BLADE appliance, and our main focus moving forward is on supporting both the BLADE and BeerTender systems. These will remain central to our offering, and we aim to provide a reliable and enjoyable experience for all our customers using those machines.
If you need assistance or would like to speak with our team directly, please feel free to contact us at service@beerwulf.com — we’ll be happy to help.
Kind regards,
The Beerwulf Team
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