I returned the glasses within 30 days, however Bpost lost the package. I have no glasses and still no confirmation of a refund. Ace and tate people are friendly but there is no solution yet. Eve... See more
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Thoughtfully designed eyewear! Glasses from €135 and Sunglasses from €125.
Singel 258, 1016 AB , Amsterdam, Netherlands
Replied to 93% of negative reviews
Typically replies within 1 week
Had a great experience in store, however why are my glasses taking nearly 3 weeks to arrive?
This is nuts, I know in the past my glasses have arrived within days so what has changed?
I even threw away my old glasses and am really struggling working or reading!
I have called the store and checked everyday online, there is no polite excuses nor any communication as to what the delay is?
Hurry up please - ordered 18 Oct & still not arrived 30/10!
I ordered a glass three weeks ago and in the first week the status became final touches and since then it stuck there. I contacted customer support and they responded they don't have any idea what happened to my order. I went to the store and they said the same. When I asked for refund, they said we can't do it unless we have the glass in the store. So seems like I'll never receive my order or money and I lost 200 euros
I visited the Oxford store last sunday (26/10/25), and the sales assistant named Bhavana was really helpful and she had patience in explaining me different types of glasses and its unique functions. God bless her.
The staff was incredibly friendly and professional, and the selection of frames was outstanding. A special thanks to Stan, who went above and beyond to help me find the perfect pair of glasses. His patience, expertise, and genuine care made the entire experience enjoyable and completely stress free.😊
Absolutely amazing service!!!
Choice of frames are fantastic and very individual. I would Absolutely recommend the Cardiff store. I would go in there every day if I could Special shout out to Casey and Emily. Thank you sooooo much. 👍🥰.
I visited to get some new frames after trying what felt like every pair of glasses in the usual high street stores.
Alina was absolute fantastic and I was sorted with 2 pairs within about 15 minutes. They were made up within half an hour. Couldn’t recommend highly enough!
Very grateful of George for adjusting my glasses and helping me out pick my glasses.
The best and most complete eye test I have ever had (and free!). The staff in the Leeds shop (Alina) are very friendly and experienced, providing customised stetic advice without any pressure to buy any of the glasses from there! Strongly recommend!
Reply from Ace & Tate
Every single member of staff at the Northcote Road (London) branch were extremely helpful, knowledgable and friendly. I had a problem with the lenses in my first set of glasses, but the very friendly optician (I think her name was Sarah) gave me a thorough eye examination and assured the new prescription should sort things out - it did.
Overall can't fault the service in any way... perfect from start to finish, would recommend.
Reply from Ace & Tate
I had great experience at Ace & Tate in Oxford! The staff were incredible. Finally I have found the right frame of sunglasses for my shape of face. I have always struggled to get really comfortable and stylish sunglasses what matches me perfectly. Thanks a lot! Definitely will recommend such a good point of quality and service.
Reply from Ace & Tate
Amazing customer service from Stan very welcoming and a wonderful experience overall will definitely come again,
Reply from Ace & Tate
I had a great experience at Ace & Tate in Bristol. The eye test was thorough and unhurried, and the optician explained everything clearly. The staff were genuinely friendly and helpful from start to finish - really patient while I tried on different styles and offered honest, thoughtful advice without any pressure. The whole process felt relaxed and well organised, and the store has a really welcoming vibe. My new glasses fit perfectly and the quality’s excellent. Would definitely recommend
Reply from Ace & Tate
I had a fantastic experience at the Bristol store. Kristy really took the time to explain my previous and new prescription for me. Then I was given some really amazing help to find some new glasses frames, which I love. They were even ready the same day, which I wasn't expecting.
Reply from Ace & Tate
Great service at A&T Oxford
Staff is very friendly and helpful
Recommend!!!
Reply from Ace & Tate
Had a great experience at Ace & Tate in Leeds about a year ago. Got a free eye test, all very professional and reassuring. And a lot less chaotic than the ones I'm used to at Specsavers, which seems to be eternally busy! The staff were very friendly and great in helping me select new glasses and explaining the different options. Special shout out to Rochelle for helping me figure out what style best fit my face - I was thrilled with what she picked out for me.
Recently my frames snapped whilst cleaning them (apparently too vigorously!) - I took them in without an appointment, and Maryam and Yash were great in replacing the frames, no questions asked, in under 10 minutes. Really impressed with the level of service and after care.
Reply from Ace & Tate
I revisit Ace&Tate, Leeds store, once in a while and got very delightful experience. The staff were very helpful and giving nice services.
Reply from Ace & Tate
Great focus on customer experience from beginning to end.
Reply from Ace & Tate
Went to the Leeds store and wasn't disappointed. Ace & Tate do the nicest frames, the optician was great and the store staff were friendly, professional and helpful. Thanks Ace & Tate @ Leeds 😊
Reply from Ace & Tate
Bilal of Portobello Road Branch
*5/5 stars*
My husband & both had our eyes tested yesterday
Bilal the optician at Ace & Tate on Portobello Road is amazing, I'm still smiling!
The level of care, expertise, and kindness I experienced was truly exceptional. From the moment I walked in, the staff were warm, welcoming, and made me feel like I was the only patient in the world.
Bilal was exceptional and took the time to explain every detail, answered all my questions, and found the perfect glasses for me. The attention to detail is impeccable, and the quality of the glasses is top-notch. I'm so impressed with the service and the people - I'm never going anywhere else for my eye care needs! If you're looking for an optician who truly cares, look no further than Bilal at ace&tate. Five stars isn't enough - I'd give him & his team ten stars if I could!"
Thank you so much chaps so sorry again for being late the traffic yesterday was truly horrible
Reply from Ace & Tate
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