Ace & Tate Reviews 2,817

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness. Consumers appreciate the team's dedication to providing excellent assistance in choosing frames and explaining lens options, ensuring a smooth and enjoyable experience. People highlight the welcoming atmosphere of the stores and the staff's genuine care for their needs. The service is frequently described as exceptional, with reviewers noting the staff's professionalism and expertise. Consumers value the quality of both the frames and lenses, considering them to be of brilliant quality and good value. While opinions on customer service and order experiences vary, the overall sentiment remains highly positive, with many reviewers expressing their intention to return for future purchases.

Based on these reviews

Rated 4 out of 5 stars

I returned the glasses within 30 days, however Bpost lost the package. I have no glasses and still no confirmation of a refund. Ace and tate people are friendly but there is no solution yet. Eve... See more

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Rated 5 out of 5 stars

Every single member of staff at the Northcote Road (London) branch were extremely helpful, knowledgable and friendly. I had a problem with the lenses in my first set of glasses, but the very friendl... See more

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Rated 5 out of 5 stars

I had a great experience at Ace & Tate in Bristol. The eye test was thorough and unhurried, and the optician explained everything clearly. The staff were genuinely friendly and helpful from start to... See more

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Rated 5 out of 5 stars

Went in to get my glasses adjusted and the staff there (Rochelle, Maryam and Alina) were super nice and helpful. Rochelle gave me some great tips about my current frame and how different styles of fra... See more

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Rated 5 out of 5 stars

I had great experience at Ace & Tate in Oxford! The staff were incredible. Finally I have found the right frame of sunglasses for my shape of face. I have always struggled to get really comfortable an... See more

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Rated 5 out of 5 stars

I have recently visited Ace and Tate Leeds Store. The customer service experience is outstanding there. Particularly Alina and Rochelle helped me choosing the right frame as well as deciding which len... See more

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Rated 5 out of 5 stars

Had a great experience at Ace & Tate in Leeds about a year ago. Got a free eye test, all very professional and reassuring. And a lot less chaotic than the ones I'm used to at Specsavers, which seems... See more

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Rated 5 out of 5 stars

I had a fantastic experience at the Bristol store. Kristy really took the time to explain my previous and new prescription for me. Then I was given some really amazing help to find some new glasses fr... See more

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Rated 5 out of 5 stars

I visited Ace & Tate in Oxford last week while on vacation in England. I was assisted by Stan, who gave me excellent advice and helped me choose a beautiful pair of glasses that I’m very happy with... See more

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Rated 5 out of 5 stars

I have been going to Ace & Tate for over 2 years not, every time I’m greeted with such lovely welcoming staff. Kyla supported me end to end from solving an issue I was slightly worried about with my v... See more

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Rated 5 out of 5 stars

Exceptional service especially in the store in aden Bosch. Bought two multifocal glasses and vision was up to two times not good. Without issues Ace & Tate measured and delivered new glass. Next t... See more

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Rated 5 out of 5 stars

The service I received from the team at the Leeds branch of Ace & Tate has been second to none. My examination was very thorough, detailed and informative and highlighted some historical vision probl... See more

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Rated 5 out of 5 stars

"Had an amazing experience at Ace & Tate Oxford! Their stunning collection of glasses is truly impressive. The staff were super helpful and knowledgeable. Found the perfect pair that suits my style an... See more

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Rated 5 out of 5 stars

I'm fairly new to wearing glasses, but so far I can't see any wear on them, great quality and sleek designs, I really like them. When it comes to service, I had an excellent sight test with a very kno... See more

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Rated 5 out of 5 stars

Bilal of Portobello Road Branch *5/5 stars* My husband & both had our eyes tested yesterday Bilal the optician at Ace & Tate on Portobello Road is amazing, I'm still smiling! The level of care... See more

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Rated 5 out of 5 stars

Wanted to leave a review(which I never do), because I had such an amazing experience at the Leeds store couple weeks ago. I came in for glasses and lovely lady called Alina helped me find the right sh... See more

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Rated 5 out of 5 stars

I got my sunglasses from Ace & Tate Oxford, and I’m really happy with my experience! The quality is excellent, and the styles are very trendy. The staff were super helpful throughout the process, maki... See more

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Rated 5 out of 5 stars

Had a great experience at Ace & Tate! The store is bright and welcoming, and the staff were super friendly and helpful. They made it easy to find the perfect pair of glasses — amazing service and styl... See more

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Rated 5 out of 5 stars

Choosing glasses cann be so difficult, but at Ace&Tate Oxford I had the team assistance that made the experience real fun haha I'll go back to Italy and spread the word 😉

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Rated 5 out of 5 stars

The staff are very helpful, friendly, they helped me to choose the frames with their professional opinion. I recommend Ace and Tate Oxford for everybody who needs to buy or fix their glasses. It is... See more

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Rated 5 out of 5 stars

Went to the Leeds store and wasn't disappointed. Ace & Tate do the nicest frames, the optician was great and the store staff were friendly, professional and helpful. Thanks Ace & Tate @ Leeds 😊

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Rated 5 out of 5 stars

These are incredible glasses. Your eyes are so so precious, please stop spending money on places like Specsaver. These glasses are incredible quality and are so comfortable and they are just proper le... See more

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Rated 5 out of 5 stars

I revisit Ace&Tate, Leeds store, once in a while and got very delightful experience. The staff were very helpful and giving nice services.

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Rated 5 out of 5 stars

"Excellent service from Stan and the team at Ace & Tate Oxford! Friendly, knowledgeable, and helpful. Found my perfect pair of glasses. Highly recommend!"

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Rated 5 out of 5 stars

I had a great experience at the store! Hemely was wonderful, she was friendly, patient, and genuinely cared about helping me find a pair of glasses.

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Rated 5 out of 5 stars

Amazing experience from start to finish, the team are great here and super friendly and approachable. Special shout out to Rochelle and Alina they were so amazing

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Rated 5 out of 5 stars

Had a great time coming into the Leeds store picking out new glasses with the help of the staff! A fast turn around and not had an issue during this time. Staff were nothing but friendly and helped me... See more

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Rated 5 out of 5 stars

I recently visited the company’s Leeds branch and was truly impressed by the service and expertise of the staff. Alina and Rochelle stood out for their dedication, professionalism, and friendliness. M... See more

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Rated 5 out of 5 stars

I have visited the Oxford branch and I was impressed by the team. They helped me to choose and narrow down the options. I love the frames and the fashion design of sunglasses. And the team is alw... See more

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Rated 5 out of 5 stars

My second set of Ace&Tate glasses. The quality is brilliant and good value. Staff in the Leeds store - Alina in particular- were amazing. Highly recommend.

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Rated 5 out of 5 stars

Amazing service received from Hemely. I just want to say thank you for your great attitude and the welcoming environment you created

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Rated 5 out of 5 stars

Lovely store. Store assistant Maryam was very helpful and supportive. She gave me lots of advice on glasses that would suit my face shape.

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Rated 5 out of 5 stars

I got my frames from Ace and Tate Oxford , nice quality frames and the staff was really helpful at the store. I’m really happy with the overall service.

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Rated 5 out of 5 stars

The experience was truly delightful, offering a seamless process from start to finish. The pickup was incredibly convenient, saving time and effort. Alina at the Leeds city center location provided an... See more

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Rated 5 out of 5 stars

Ace&Tate Oxford team is the best! Thank you for all your assistance today! I really love my new frames, definitely will come back for sunglasses 😎

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Rated 5 out of 5 stars

Really amazing customer service!! They made it so easy to order and even help me choose my frames.

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Rated 5 out of 5 stars

Great service at A&T Oxford Staff is very friendly and helpful Recommend!!!

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Rated 5 out of 5 stars

The staff are honesty so lovely amd so kind they always help us. They also give us so much compliments

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Company details

  1. Glasses store

Written by the company

Thoughtfully designed eyewear! Glasses from €135 and Sunglasses from €125.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Why is my order taking nearly 3 weeks?

Had a great experience in store, however why are my glasses taking nearly 3 weeks to arrive?
This is nuts, I know in the past my glasses have arrived within days so what has changed?
I even threw away my old glasses and am really struggling working or reading!
I have called the store and checked everyday online, there is no polite excuses nor any communication as to what the delay is?
Hurry up please - ordered 18 Oct & still not arrived 30/10!

18 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a glass three weeks ago and…

I ordered a glass three weeks ago and in the first week the status became final touches and since then it stuck there. I contacted customer support and they responded they don't have any idea what happened to my order. I went to the store and they said the same. When I asked for refund, they said we can't do it unless we have the glass in the store. So seems like I'll never receive my order or money and I lost 200 euros

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I visited the Oxford store last sunday…

I visited the Oxford store last sunday (26/10/25), and the sales assistant named Bhavana was really helpful and she had patience in explaining me different types of glasses and its unique functions. God bless her.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Oxford A&T

The staff was incredibly friendly and professional, and the selection of frames was outstanding. A special thanks to Stan, who went above and beyond to help me find the perfect pair of glasses. His patience, expertise, and genuine care made the entire experience enjoyable and completely stress free.😊

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service!!!

Absolutely amazing service!!!
Choice of frames are fantastic and very individual. I would Absolutely recommend the Cardiff store. I would go in there every day if I could Special shout out to Casey and Emily. Thank you sooooo much. 👍🥰.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I visited to get some new frames after…

I visited to get some new frames after trying what felt like every pair of glasses in the usual high street stores.
Alina was absolute fantastic and I was sorted with 2 pairs within about 15 minutes. They were made up within half an hour. Couldn’t recommend highly enough!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

The best and most complete eye test I…

The best and most complete eye test I have ever had (and free!). The staff in the Leeds shop (Alina) are very friendly and experienced, providing customised stetic advice without any pressure to buy any of the glasses from there! Strongly recommend!

27 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Andreia, Thank you so much for your kind words! We’re so happy to hear you had such a great experience during your eye test and that Alina and the team in Leeds made you feel comfortable and well taken care of. Hope to see you again soon for your next visit!
Cheers,
Team Ace & Tate.

Rated 5 out of 5 stars

Really, really great staff

Every single member of staff at the Northcote Road (London) branch were extremely helpful, knowledgable and friendly. I had a problem with the lenses in my first set of glasses, but the very friendly optician (I think her name was Sarah) gave me a thorough eye examination and assured the new prescription should sort things out - it did.

Overall can't fault the service in any way... perfect from start to finish, would recommend.

25 October 2025
Unprompted review
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Reply from Ace & Tate

Hi James,
Thank you so much for your lovely feedback! We’re so glad to hear our Northcote Road team and especially Sarah, made your experience such a positive one and helped get everything sorted with your new glasses. Hope to see you again soon in one of our stores!
Cheers,
Team Ace & Tate.

Rated 5 out of 5 stars

I had great experience at Ace & Tate in…

I had great experience at Ace & Tate in Oxford! The staff were incredible. Finally I have found the right frame of sunglasses for my shape of face. I have always struggled to get really comfortable and stylish sunglasses what matches me perfectly. Thanks a lot! Definitely will recommend such a good point of quality and service.

22 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Христина,
Thank you for your lovely feedback! We’re so pleased to hear that our Oxford team helped you find the perfect pair of sunglasses. It’s great to know you felt comfortable and confident with your choice, that’s exactly what we aim for. Hope to see you again soon in one of our stores!
Cheers,
Team Ace & Tate.

Rated 5 out of 5 stars

Amazing

Amazing customer service from Stan very welcoming and a wonderful experience overall will definitely come again,

24 October 2025
Unprompted review
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Reply from Ace & Tate

Hi Sophia,
Thank you for your kind words! We’re so happy to hear you had a wonderful experience and felt so welcome with Stan’s help. Hope to see you again soon in one of our stores!
Cheers,
Team Ace & Tate.

Rated 5 out of 5 stars

Eye test with Kristy

I had a great experience at Ace & Tate in Bristol. The eye test was thorough and unhurried, and the optician explained everything clearly. The staff were genuinely friendly and helpful from start to finish - really patient while I tried on different styles and offered honest, thoughtful advice without any pressure. The whole process felt relaxed and well organised, and the store has a really welcoming vibe. My new glasses fit perfectly and the quality’s excellent. Would definitely recommend

21 September 2025
Unprompted review
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Reply from Ace & Tate

Hi Aishling,
Thank you so much for your lovely feedback! We’re so happy to hear that Kristy and the Bristol team made your experience such a positive one, from the thorough eye test to finding the perfect fit. It’s great to know you felt relaxed and well taken care of. Hope to see you again soon in one of our stores!
Cheers,
Team Ace & Tate.

Rated 5 out of 5 stars

Brill experience

I had a fantastic experience at the Bristol store. Kristy really took the time to explain my previous and new prescription for me. Then I was given some really amazing help to find some new glasses frames, which I love. They were even ready the same day, which I wasn't expecting.

2 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Ioan,
Thank you so much for your kind words! We’re thrilled to hear that Kristy and the Bristol team helped you so thoroughly with your prescription and finding new frames, and that you were pleasantly surprised by the same-day readiness. Hope to see you again soon for your next pair!
Cheers,
Team Ace & Tate

Rated 5 out of 5 stars

Great service at A&T Oxford

Great service at A&T Oxford
Staff is very friendly and helpful
Recommend!!!

21 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Barber,
Thank you for your lovely feedback! We’re so happy to hear that our Oxford team made your visit such a positive experience. Hope to see you again soon in one of our stores!
Cheers,
Team Ace & Tate.

Rated 5 out of 5 stars

Great service in Leeds

Had a great experience at Ace & Tate in Leeds about a year ago. Got a free eye test, all very professional and reassuring. And a lot less chaotic than the ones I'm used to at Specsavers, which seems to be eternally busy! The staff were very friendly and great in helping me select new glasses and explaining the different options. Special shout out to Rochelle for helping me figure out what style best fit my face - I was thrilled with what she picked out for me.

Recently my frames snapped whilst cleaning them (apparently too vigorously!) - I took them in without an appointment, and Maryam and Yash were great in replacing the frames, no questions asked, in under 10 minutes. Really impressed with the level of service and after care.

9 September 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Chris,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that both your initial visit with Rochelle and your recent replacement with Maryam and Yash went so smoothly. It’s wonderful to know our team could make everything easy and enjoyable for you, from picking the perfect style to quick aftercare support.
We hope you’re loving your new frames and look forward to seeing you again soon!
Cheers,
Team Ace & Tate

Rated 5 out of 5 stars

Lovely service

Lovely service

20 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Maria,
Thank you for your lovely review! We’re so happy to hear you enjoyed the service and hope to welcome you back to Ace & Tate soon.
Cheers,
Team Ace & Tate.

Rated 5 out of 5 stars

Amazing experience at Leeds store

I revisit Ace&Tate, Leeds store, once in a while and got very delightful experience. The staff were very helpful and giving nice services.

19 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Laksamon,
Thank you for your lovely review! We’re so happy to hear that your visits to our Leeds store have been delightful and that our team could provide helpful and friendly service. We look forward to welcoming you back soon!
Cheers,
Team Ace & Tate

Rated 5 out of 5 stars

Great focus on customer experience from…

Great focus on customer experience from beginning to end.

26 September 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi! Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the full customer experience from start to finish. We hope to see you again soon!
Cheers,
Team Ace & Tate

Rated 5 out of 5 stars

Leeds store 👍

Went to the Leeds store and wasn't disappointed. Ace & Tate do the nicest frames, the optician was great and the store staff were friendly, professional and helpful. Thanks Ace & Tate @ Leeds 😊

19 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi!
Thank you for your lovely review! We’re so happy to hear you had a great experience at our Leeds store and enjoyed our frames and service. We’ll make sure to pass your kind words on to the team!
Cheers,
Team Ace & Tate

Rated 5 out of 5 stars

Bilal of Portobello Road Branch

Bilal of Portobello Road Branch
*5/5 stars*
My husband & both had our eyes tested yesterday
Bilal the optician at Ace & Tate on Portobello Road is amazing, I'm still smiling!
The level of care, expertise, and kindness I experienced was truly exceptional. From the moment I walked in, the staff were warm, welcoming, and made me feel like I was the only patient in the world.
Bilal was exceptional and took the time to explain every detail, answered all my questions, and found the perfect glasses for me. The attention to detail is impeccable, and the quality of the glasses is top-notch. I'm so impressed with the service and the people - I'm never going anywhere else for my eye care needs! If you're looking for an optician who truly cares, look no further than Bilal at ace&tate. Five stars isn't enough - I'd give him & his team ten stars if I could!"
Thank you so much chaps so sorry again for being late the traffic yesterday was truly horrible

18 October 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Sharon
Thank you so much for your wonderful review! We’re thrilled to hear that Bilal and the team at our Portobello Road store made your visit so special and that you found the perfect glasses. We completely understand about the traffic, no worries at all! Your kind words mean a lot, and we’ll be sure to pass them on to Bilal.
We can’t wait to welcome you back for your next visit!
Cheers,
Team Ace & Tate

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